Robert C. Lind 66 Girard Avenue, Unit 104 Newport, RI 02840 Telephone: 401-847-3659 Email: rl114c37e@westpost.

net Personal Summary If you are looking for someone to take staff to a new level of accomplishment an d enjoy the process; If you want to create an atmosphere your customers can't w ait to return to, then you need to talk to me. That's what I did for the bank.. .in person and on the phone...and in my own business. My references are folks t hat worked with me because trusted leadership creates a positive and engaged wor kforce. Citizens Bank...2002-2009 Branch Manager 2002-2005 Managed all aspects of branch banking operation Coached and trained bankers to achieve sales goals. Developed new business contacts through cold calling. Won regional awards for opening new business accounts. Inbound Sales Manager 2005-2007 Trained and managed a team of 15 providing solutions to incoming callers. Motivated new and existing colleagues to achieve personal excellence. Outbound Sales and Service Manager 2007-2009 Managed outbound calling efforts of 10 agents contacting the bank's best custom ers to improve retention and drive customer loyalty. Hired and trained new agents in consultative techniques. Managed post sale service team who helped new customers move auto payments and d irect deposits into their new accounts. Utilized Lean, Six Sigma techniques to improve workflow to speed up and improve delivery of customer services.

Critical Communications, LLC...Senior Account Executive, 10/00-01/02 Devised marketing strategies to identify potential market segments for the sale of sophisticated teleconferencing equipment. Created "boiler plate" technical proposals easily modified to accommodate a vari ety of customer applications. Demonstrated systems at customer locations. Wrote marketing and sales portion of business plan to secure additional funding. Conducted product demonstrations on site and at customer locations

Advanced Financial Services 1999 Sold mortgages via the telephone to clients in 26 states. Consultative selling techniques forged close rapport with telephone customers. Wells Fargo Mortgage 1997-1999 Interacted with local real estate professionals to secure mortgage referrals. Supported mortgage customers throughout the home buying process to insure a smoo th closing. Created a sustained personal marketing effort to maintain presence in the market place. "The Newport Daily News", Special Projects Coordinator 1994-1997

Represented selected advertising opportunities to local retailers in publication s designed for tourists coming to Newport, Rhode Island. Called on local retailers to sell coupon advertising. Developed and sold targeted advertising sections for retail, restaurants, auto d ealers, etc. Hired and trained outside sales people to sell advertising products. Max Oberhard Clothing, Ltd. ...Owner/President, 1985-1992 Purchased a 60-year-old business in Newport, Rhode Island dedicated to providing outstanding custom dress uniforms to US Naval Officers. Cultivated close relationships with commands at the Naval Education and Training Center to maintain strong referral business of incoming student naval officers. Developed extensive worldwide mail order business shipping uniforms and accessor ies to service members. Largest supplier of female naval officer's uniforms in the country. Increased product line to include men and women's sports wear, shoes and foul we ather gear. Expanded operation from six hundred square feet of selling area to over 3000.

Other Relevant Experience Product Manager for $10M line of electronic measuring devices, Federal Products Corporation. Writer/Editor of regular publications for health care professionals, Blue Cross of Rhode Island. Technical Writer for precision mechanical seals for military and aerospace use, Sealol, Inc.

Education Lean, Six Sigma Green Belt Training Rhode Island College, BA English and Theater (Cum Laude)