RICK FIALA Dallas, Texas Seasoned executive with broad background in marketing, pre-sales, business devel opment, process

improvement, IT integration, software implementation, management , training and operations. Demonstrated ability to formulate winning business st rategies; develop tactical product and operational plans, and execute successful ly. A strong communicator who excels at building relationships and leading teams that achieve professional and individual goals. Professional expertise includes : Pre-Sales Sales Client Relations Project Management Budgeting Process Improvement Contract Negotiations Business Development Training Process Implementation Product Management Team Building Technology base: Veriphy, Powerscribe 4.7-5.0, RadWhere, AGFA Suite, Sharepoint, Oracle, Test Track Pro, Dragon 10, WebApps, Mitchell Decision Point, COLOSSUS, @Fault, Riskmaster, PABBLO, Claims Outcome Advisor, Windows 7/XP/Vista, Mac, MSOffice Suite, Business Objects, MS Project, Lotus Notes, Outlook, Access, Visio, Visual Basic Certifications: CSC Catalyst PMP; AIC 34; INS 21-23; PMI - PMP in Progress PROFESSIONAL EXPERIENCE TOWER 13 CONSULTING, LLC Dallas, TX, 2007 Present

Owner, GM Perform independent consulting services as an expert in Insurance Ind ustry and Health Care Software NUANCE COMMUNICATIONS Dallas, TX, 2007 2009

Managing Consultant/Project Manager Veriphy/Powerscribe (March, 2007 December, 2009) Responsible for managing process implementation projects for the Veriphy Critica l Test Result Management software, and Powerscribe (speech recognition reporting solution) o Best Practices consulting and implementation of process improvement for commun icating Critical Test Results for Radiology, Cardiology, Pathology and Lab Servi ces o Onsite presentations and demonstrations to hospital administration (CMO, CFO, CTO, SVP), Med Exec Committees, Service Chiefs and Nursing o Manage Veriphy integration projects with Dictation software systems (PowerScri be, AGFA Suite, RadWhere) driving over 20 projects to closure and revenue recog nition o Investigate and assist in the improvement of specific site processes (root cau se analysis) and create plans to implement Veriphy for effective CTR communicati on for 20+ clients o Track defects/bugs, enhancement requests and create tasks for Development Team to address o New release testing o Up to 21-account workload o Oversee Project Management personnel and assist with client conference calls, project timelines, project tasks and implementation strategies o Expert consultant and advisor on The Joint Commission standards for communicat ing and documenting critical test results, and tracking critical tests

Rick Fiala rick.fiala@gmail.com PROFESSIONAL EXPERIENCE (Continued) PROGRESSIVE INSURANCE

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Austin, TX, 2005 2006

Software/Process Implementation Specialist, National Team (June, 2005 Dec. 29, 2006) 18 month contract Responsible for national rollout of the Claims Outcome Advisor (COA) software an d new BI Claims Process o Responsible for implementing best practices and process improvement involving bodily injury claim tools in all claims offices across the USA o Implemented COA training 200+ adjusters how to generate general damage values using this BI tool o Test software interfaces and provide feedback to developers o Participated in over 30 diagnostic events across the USA evaluating adherence to established claims handling process (QA Audits), and providing best practices feedback to all levels of management o 100% travel COMPUTER SCIENCES CORPORATION Austin, TX, 1998 2005 $14.6 Billion Global Information Systems/Technology Solutions Provider Senior Manager, PABBLO/Riskmaster Software Groups January 2003 June, 2005 Responsible for business and marketing activities - including strategy, sales, s ales support, product and project management, training, help desk and financials . o Product development and sales support, sale of services, product management, c ontent operations and business development for the entire PABBLO Business Unit o Issue management/resolution regarding all client accounts for highly customize d policy administration software o Plan, prioritize, assign and manage projects among 14 programmers, trainers, P Ms and business analysts o Account management to include pricing, A/R, billing, forecasting and budgeting o Generated $385K in services revenue after taking initiative to begin client si te visits in 2004 o Engagement Manager for 53 Riskmaster client accounts handling day to day issue resolution COMPUTER SCIENCES CORPORATION COST CONTAINMENT GROUP Senior Client Relationship Consultant January, 2002 January, 2003 o Co-developed this specialized consulting position with Cost Containment Direct or o Responsible for assisting key clients in focusing on post implementation revie w and process improvement to maximize ROI utilizing Business Objects reporting t ool o Identified opportunities to increase sales/services revenue generating $1.2 mi llion in services and renewed contracts o Delivered detailed post analysis recommendations to client by identifying root causes of problems, creating cost benefit analyses and presenting feasible solu tions o Pre-sale manager assisting the sales team with functional presentations to cli ent upper management teams Pre-Sales Consultant/Project Manager, COLOSSUS/@Fault Groups June, 1998 Januar y, 2002

o Worked with executives and management from top auto insurers in the USA implem enting process change o Onsite/offsite supervision of consultant/trainer productivity in post-sale as well as pre-sale environments o Pre-sale presentations and demonstrations to client executive level personnel o Managed 7 major corporate accounts generating over $300K in services revenue o Managed successful pre-sale projects for Progressive Insurance, Farmers Insura nce, Nationwide Insurance and National Farmers Union producing over $25 million in revenue EDUCATION Master of Sports Marketing and Education Administration; Bachelor of P.E. University of Northern Colorado Greeley, CO Bachelor of Political Science: Minor Business Administration, Sociology University of Northern Colorado Greeley, CO