John M. Cooper (Jack) 1360 Vickers Lake Drive Orlando, Florida 34761 jc1193724@westpost.

net Cell: (407) 902-6543 IT EXECUTIVE/MANAGER Director of Technical Services Manager with extensive experience and responsibil ity delivering information technology solutions to Fortune 500 organizations whi le managing technical systems groups in the delivery of services. Accustomed to interacting and working closely with all executive levels. Primary experience in Data Center and Server consolidations. Proven successes building strong part nerships within Information Technology (IT); infrastructure organization that re sulted in delivery of services to business requirements; providing infrastructur e resources on time, within budget and without disruption to the client communit ies. Launched initiatives that reduced infrastructure costs and complexity, Man aged High Availability online environment that improved service delivery; provid ing superior service that exceeded service level agreements within budget constr aints; and created a change process to ensure true 24x7 availability. Focused o n staff development, that resulted in an average turnover rate of less than 1%. Team-oriented management style that is business-focused yet tech-savvy, values proactive partnerships, practices collaborative problem solving, believes in hon esty and open communication with clients and staff, believes that people are the most important resource and invests in their development, and balances infrastr ucture investments against budget constraints. Qualified for the following posi tions: Chief Technology Officer; Vice President, Information Services; Vice Pres ident, Infrastructure; Director of Technical Services; Enterprise Infrastructure Architect; Manager of Information Systems; Data Center Manager; Enterprise Capa city and Performance Manager; Database Administration Manager, Chief Information Officer. CAREER HIGHLIGHTS SEAWORLD PARKS & ENTERTAINMENT, INC ORLANDO, FL OCTOBER 2010 - CURRENT SENIOR TECHNICAL PROJECT MANAGER Reported to TEKsystems as Contractor & Senior Director of Information Technology SeaWorld Key Initiatives: Initiative to manage multiple project assignments to ensure Anhauser-Busch (InBe v) divestiture to Blackstone Group (SeaWorld Parks & Entertainment which include d Busch Gardens) completed by November 30, 2010. This separation included a comp lex and integrated Data Center move from St. Louis, MO to both Dell Data Center (a partner of SeaWorld) and six entertainment parks throughout the US. SAP Syste ms, Server farm, Network configuration integrations and ITIL framework. MEMPHIS CITY SCHOOL SYSTEM (MCS) MEMPHIS, TN AUGUST 2010 - SEPTEMBER 2010 SENIOR TECHNICAL PROJECT MANAGER Reported to Mainline Information Systems as Contractor & Chief Technology Office r - MCS Key Initiative: Initiative to assess feasibility and determine labor and time expense to convert IBM IMS subsystems and Ten (10) applications involved to convert to IBM DB2 UDB

subsystems. Thereby removing all IBM IMS Software costs and to set the strategy at MCS for one Database product into the future. Successful recommendation to M emphis City Schools with accurate time and labor requirements to convert to IBM DB2 UDB with a return on investment of 2+ years. SUNTRUST BANKS, INC. ORLANDO, FL JULY 2000 - JULY 2010 VICE PRESIDENT - INFORMATION TECHNICAL SERVICES MANAGER Reported to the SVP of Managed Services; Manager of Technical Services, Primary budgetary responsibilities of an annual enterprise wide software budget of 57Mil lion together with a hardware budget of 23Million. Staff of ~35 which included enterprise Capacity and Performance; Database Administration; z/OS and Program P roducts System Programmers, DB2 and CICS Systems technical support. Annual staf fing budget of ~9.5Million. Enterprises wide systems management and automation tools which created High Availability, reliability and reduced cost of operation . Key Accomplishments: * Project Managed to implement IBM software to manage Data movement across two D ata Center. This project cost 43Million as investment dollars utilizing IBM GDPS /XRC Global mirroring software. This produces a two hour recovery time object an d a two minutes data loss objective. This led to the utilization of the Online H igh availability environment to provide redundant processing and increase applic ation availability, in addition to reducing required resources or system upgrade s. * Enterprise Software rationalization project which reduced annual software cost s of 2.5Million. Eliminated Computer Associates DB2 tools set and replaced with IBM DB2 for z/OS tools set. * Elimination of IBM IMS Database Management system at SunTrust Bank and movemen t to z/OS DB2 as the enterprise strategic Database. This eliminated ~7.5Million in IBM software and licenses plus associated software products to support IBM IM S. This was a 5 year project involving 24 business applications enterprise wide. * Implementation of ITIL enterprise process and procedures to manage the enterpr ise Infrastructure. This promoted Technology advances and standardized processes that improved service quality and lowered operating costs, and has allowed us t o avoid the cost of staff increases. * Managed reduction of complexity of the online environment by eliminating appro ximately 50% of the Online Systems and overhead, which resulted in cost avoidanc e or reductions of system upgrades and maintenance. Eliminated 15% of DB2 Subsys tems by utilizing DB2 Data Sharing enterprise wide. * Managed technology resources to SOA enable online applications enterprise wide and resulted in the cost savings of 11Million. * Collaborated with the Enterprise Architecture Group to SOA enable enterprise o nline applications. This fostered SunTrust to enable moving applications to mark et faster and more efficiently. * Managed two complex Data Center moves at a cost of 25MM technology investment projects. This encompassed Hardware and Software realignment between the Richmon d, VA Datacenter into Atlanta, GA Datacenter and then the Orlando, FL Datacenter into the Durham, NC Datacenter and Atlanta, GA Datacenter. THE WALT DISNEY COMPANY ORLANDO, FL NOVEMBER 1993 - JULY 2000 SENIOR TECHNICAL SYSTEMS SPECIALIST LEAD Reported to the Manager of Technical Services; provided technical and project ma nagement support for mainframe and distributed systems. In addition, managed so ftware product reviews and recommendation to enable business units become aggres sive in the market place.

Key Accomplishments: * Supported data center consolidation and mergers with the America Broadcast Cor poration (ABC) Operations in Trent, NJ, to the Walt Disney Company Datacenter Op erations which resulted in the elimination of a redundant Datacenter facility. * Project managed multiple OS/390 program products upgrades for all production p rocessing. This includes CA1, CA7 and CA11 Software tools. * Managed and supported online transaction systems with DB2 database subsystems. MQSeries and WebSphere systems were the main transactions transport mechanisms. * Project Managed Installation, customization and support of the initial impleme ntation of MQSeries (WebSphere) at Walt Disney World (WDW). * Consulted expert technical assistance to the Information Systems (IS) applicat ion programming staff. * Project managed Y2K testing support of all business applications at the Walt D isney Corporation (WDW) on the OS/390 applications. * Managed creation, testing and performed Disaster Recovery procedures for z/OS platform. * Managed successful replacement of a strategic enterprise monitoring product (T MON to Omegamon) and interface to the Chargeback system which led to a 35%-40% r eduction in CPU usage. Managed conversion projects for z/OS platform migrations and implementation on t ime and without disruption to the user community. * Provided expert Technical assistances on many projects with the WDW Attraction s IS staff, which resulted in cost savings for WDW of nearly 11Million. * Project Managed installation and supported products to interface to non-MVS pl atforms, including POS, STRATUS, and UNISYS. * Participated in the WDW Attractions Merchandise Data Warehouse Project which i ncluded a real-time stock replenishment application. HSBC - FORMALLY MARINE MIDLAND BANK BUFFALO, NY JUNE 1983 - NOVEMBER 1993 ASSISTANT VICE PRESIDENT - SYSTEM PROGRAMMING MANAGER Reported to the Manager of Information Technology and responsible for enterprise wide availability, performance and stability within the Online and Database inf rastructure. Key Accomplishments: * Managed Technical members of Network Systems department of ten z/OS system pro grammers. This included managing systems professionals and Technical talent. * Managed Technical Resources on the installation, maintenance and customization of Online and Database systems World Wide. In addition, included all program pr oducts software installation and support on the OS/390 Platform. * Project Managed Highly Available infrastructure environment across a World Wid e business. EDUCATION BUFFALO STATE UNIVERSITY OF NY BUFFALO, NY Graduated, Bachelor of Science degree in Management Information Systems with a 3 .1 GPA ERIE COMMUNITY COLLEGE OF NY Williamsville, NY AAS degree in Data Processing with a 3.54 GPA. Concentration in systems design a nd application architecture Board of Co-operative Educational Systems Williamsville, NY Technical School, graduated with Technical School Certificate in Data Processing . 4.0 GPA

ITIL 2.0 - Foundation Certified in Service Management.