110 Calle De Leon, St.

Augustine Fl, 32086

(904) 806-8122
SUMMARY
Customer oriented professional with twenty six years training and experience in
customer service, financial records, management, and employee supervision. Has a
strong work ethic and motivated to help any business to continue to be successf
ul.
PROFESSIONAL EXPERTISE
* Leadership skills - meet and exceed Key Performance Indicators by managing di
rect reports to accomplish daily goals.
* Develop training programs where needed to meet new challenges and enhance an
individual's personal performance.
* Computer experience with research and data entry - can learn new skills easil
y.
* Strong Problem solving/trouble shooting ability.
* Participate in the interview process for new hires.
* Participate in review process for wage increase of direct reports.
* Communication Skills - trains others to maintain good customer relations.
* Works Independently- self-motivated
* Organizational Skills- time manages tasks efficiently.
* Analyze Facility's performance - plan and implement action plans.
* Dependable / Team player-strong attendance record
* Adaptable to change- works well in environments that are high paced
* Track, report, and post - daily, weekly, monthly KPI's
* Work with the management team providing feedback for process improvement.
* Develop tracking methods used to reduce cost for operational projects.
* Develop tracking methods to reduce cost for overtime submitted by direct repo
rts.
* Implement cross training to add value to customer service, team coverage, and
direct report's personal improvement.
EDUCATION/TRAINING
High School Diploma
St. Augustine High School
St. Augustine, Florida
May 1981
* Dale Carnegie Certificate
* Certificate for Conflict Management Skills for Women
* Honor Graduate, 4.0 GPA
* 7 habits of Highly Effective People - course
PROFESSIONAL HIGHLIGHTS
Nestle Waters North America
Madison and Zephyrhills, FL August. 2007 - 2010
Warehouse Resource: from April '09 to Oct '10
* Organizes workflow to meet the performance requirements of the facility.
* Safety:
* required completion of all direct reports in monthly Safety learning, SBOs
* Reported on all Safety Incidences and OSHA Recordable Accidents
* People:
* Developed 2 Team Leads (1 of which 1 is currently Resource in training), and
1 Inventory clerk
* Managed and delivered reviews for 25 people
* Coached 25 employees through culture changes to meet the needs of the busines
s (new RSO,& Dock work flow)
* Tracked and maintained employee records for Attendance, Performance, Conduct
* Workflow:
* Maintained all KPI goals for the following:
* TTT (lives) /Drops loaded on time
* 35 Pallets Per Labor Hour performance
* 25% line loading execution
* Inventory Accuracy 98%
* Process Improvement:
* Developed Line Load reporting tool
* Developed End Of Shift reporting with counterpart
* Developed measurement for PPLH using system reporting
* Developed loading by schedule pickup improving loading practice
* Developed training Documents for new RSO and Dock work flow
Load Center Supervisor: from August '07 to April '09
Organizes workflow for seven direct reports and temporary labor.
* Load Center - Monitor work flow for direct reports and responses to CS
* Inbound / Outbound scheduling - set appointments, contact carriers to maintai
n trailer pool, change arrival dates to fill orders.
* Scheduled all carrier activity for Southeast Region to include 2 production f
acilities and 3 outside warehouses
* Monitor Customer service emails and responses from team.
* Work closely with Warehouse / Planning / Production to execute orders
Total Logistic Control
3660 Deerpark Blvd. Elkton FL July. 2002 ] 2007
Inventory / Load Center Supervisor: as of April '04
Organizes workflow for seven direct reports and temporary labor.
* Inventory - Assign daily tasks for three direct reports and temps.
* Cycle Counting, DRU build, Salvage orders, Damage recoup.
* Research and Post all reports pertaining to Facility performance (KPI).
* Work with Customer on all Quality Control issues.
* Load Center - Monitor work flow for four direct reports
* Inbound / Outbound scheduling - set appointments, contact carriers to maintai
n trailer pool, change arrival dates to fill orders.
* Exports - schedule loads to meet required ship dates, process certificates ne
eded for FDA inspection, co-ordinate and audit all FDA orders, work with the ins
pector and address any issues that arise.
* Office Clerk - process all folders for receiving and shipping, interacts with
drivers to insure the proper paperwork and logs are signed, audits all loads fo
r accuracy and reports any issues to management.
Operations Supervisor:
* Organizes workflow to meet the performance requirements of the facility.
* Safety, LMS - 100 % performance with 12 % indirect
* OS&D - 96% , Thruput - 270
* Inventory Accuracy - 99.90%
Professional Development:
* Continuously improves upon the following key areas:
* Employee Training & Development
* Safety, Productivity , Quality , Sanitation
* Supervision & Administration
* Develop a training program outlining the responsibilities of the Inventory Su
pervisor.
* Train Inventory Supervisor positions to support other facilities in the netwo
rk.
* Completed the Dale Carnegie Course to enhance management skills 08/18/05.
* Safety Team member performing Warehouse Safety audits and updated tracking lo
g for OSHA monthly Safety topics.
* Back up for HR, payroll, work with temp agencies to fill assignments.
Lift Truck Operator: 07/08/02
Inventory Clerk: 09/1/02
Detail information upon request for employment before 2002: