Rsum David Hockaday 1300 Apple Ridge Court Edgewood, MD 21040 (443) 865-0793 dh11a81c4@westpost.

net

David Hockaday CAREER OBJECTIVE: A responsible and career growth Management Position in which extensive experien ce and highly developed management, operations, human resources, customer servic e, and communication skills will contribute significantly to company success and profitability. SUMMARY OF QUALIFICATIONS: High performing and results oriented individual with in-depth experience in the retail industry, enhanced by the following strengths and characteristics: Capable and hard working self-starter with 11 years of successful management ex perience for two of the worlds largest retailers. Strong sales and operations management skills including profit and loss, invent ory and shrink controls, scheduling and receiving, expert merchandising, and exp editing orders to meet customer needs and specifications. Excellent human resources skills; able to train and motivate others, lead by ex ample, promote effective teamwork and productivity, and create a positive enviro nment that encourages employee growth and customer enjoyment. Recognized for fairness, ability to see solutions rather than problems, experti se in defusing difficult situations or customers, and build strong internal/exte rnal relationships at all levels. Personable, enthusiastic and positive, with highly developed interpersonal and communication skills, attention to detail and follow-through, and commitment to the satisfaction of the customer as the #1 priority.

PROFESSIONAL EXPERIENCE: 2005 Present STAPLES, INC., Timonium, Maryland Worlds largest office supply retail store chain, with more than 1,962 stores w orldwide Sales Manager (October 2005 Present)

Responsible for driving store sales and profitability in a $4 million store, wit h emphasis on electronics, warranties, and front-end operations including copy a nd print center. Recruit, interview, hire, train, evaluate, develop and directly manage up to 10 associates. Handle any disciplinary matters. Foster outstanding customer service relations and problem solving on an ongoing basis. Create two-way associate/management and associate/customer communication channe ls. Participate in new product meetings quarterly and as needed to maintain high le vel of knowledge concerning products, services, and procedures in both specialty and other areas. Build effective relationships with a variety of manufacturers. Maintain detailed sales documentation for warranties, technical sales, Business Cards in Minutes (BCIM); submit sales reports three times per week. Ensure full compliance with applicable laws, regulations, and company policies. Participate in 8-week preparations for annual physical inventories. Consistently exceed inventory goals.

David Hockaday 2004 2005 THE HOME DEPOT, Parkville, Maryland Worlds largest home improvement retailer, operating more than 1,500 stores acros s North America Operations Manager (July 2004 October 2005) Assigned to turn around and resolve problems for under-performing urban store wi th $8 million in annual sales. Recruited, hired (or performed first interview), and oversaw up to 100 employee s. Coached and developed associates to increase job performance and productivity. Handled any disciplinary matters. Conducted employee meeting on a regular basis. With one other, performed large-group orientation quarterly. Oversaw Shrink Prevention Review (SPR) weekly within every department. Created and implemented Action Plans for quarterly inventory with emphasis on F ront End, Receiving, and Bookkeeping Departments. Maintained responsibility for profit and loss. Managed operations budget administration. Developed and maintained long-term relationships between customers and associat es. Resolved problems as they occurred to ensure customer loyalty and satisfaction. Oversaw operations involved in receiving and unloading trucks. Set goals and directed floor layouts and visual merchandising for goods receive d. Instrumental in store successfully passing two consecutive audits 2001 2004 THE HOME DEPOT, Towson, Maryland

Sales Assistant Manager (July 2001 June 2004) Received intensive management training for Sales Assistant Manager position. Ass igned to high-volume store generating $10 million in sales per year. Trained, managed and developed up to 70 directly-reporting employees. Responsible for multiple departments including: Lumber, Building Materials, Pai nt, Hardware, and Plumbing. Scheduled and ensure sufficient coverage to meet customer demands. Resolved any problems as they occurred to ensure customer retention and satisfa ction. 1997 2001 THE HOME DEPOT, White Marsh, Maryland Department Manager Provided outstanding customer service within assigned department. Managed and trained approximately 20 employees to provide excellent sales and s ervice to meet customer needs and specifications. EDUCATION & TRAINING: Home Depot Managerial Training, June 2000 September 2004 Degree Program in Mass Communication, September 1989 Se[ Harford Community College, Bel Air, Maryland,