Edwin L. Sherman 112 Deerfield Place Frederick, MD 21702 Home 301-662-5887 Cell 443-928-8297 es11c4a04@westpost.

net PROFESSIONAL SUMMARY Energetic, innovative, results-driven Technician and Manager who has spent a ca reer satisfying clients needs (internal and external) while continually honing s kills and developing new skills to achieve exceptional results. These attribute s will serve your companyas needs by being able to work independently, providing personal, courteous service, and the flexibility needed to wear many different ahatsa and prioritizing clientsa needs on a daily basis using decision making pr ocess developed over years of diverse service. * Highly analytical with abig picturea vision and the ability to collaborate cl osely with management, staff and customers to convert complex requirements into project plans or deliverables. * Consistently demonstrate practical yet imaginative approaches to service deliv ery, cost reduction, workflow management and process improvement. * Exceptional team builder and mentor, passionate about bringing out the best in people. Solid success built on the ability to inspire teamwork and tap into the expertise of the entire group. Very effective working either independently or i nterdependently (as part of team). * Relentless in the pursuit of excellence and fulfillment of business objectives . * Rapid learner capable of adapting to changing work climates. KEY COMPETENCIES Project Management Strategic & Tactical Planning $MM Budget Accountability Process Re-engineering Telecommunications Testing & Quality Assurance Vendor Management Customer Relationship Management HVAC Theory HVAC Maintenance a" CFC Certified PROFESSIONAL EXPERIENCE Abacus 06/24/10 - Present I-70 Facility Maintenance Supervisor Responsible for maintaining two brand new Rest Stops (and Welcome Centers) 24/7/ 365. Management of 15 employees, contractors, and all interior and exterior bui lding maintenance (including technical and janitorial). Accountable to the State of Maryland, including official monthly on-site evaluations, and coordination w ith many departments each with diverse interests. The two sites cost in excess of $20 Million dollars to construct and have state-of-the-art equipment designed to surpass LEED certification. This sophisticated equipment requires expertise in all facets of building maintenance to derive the designed benefits. Paradigm Management 11/2009 a" 06/23/10 Property Maintenance at Meridian at Grovsenor Station Responsible for maintaining 15 story luxury High Rise apartment complex in Rockv ille, Md. Includes accepting completion of recent building construction, mainte nance of all apartments, appliances (washer, dryer, hot water heater, refrigerat or, food disposer, stove, microwave, dishwasher, etc.), physical interior and ex terior appearance, individual apartment heating and AC, building HVAC, all rooftop and garage fan and condenser units, fire system, building pumps, emergency g enerator, building switchgear, and anything needing repair. Coordinate and com plete work orders, requests from residents, requests from leasing office, or con cierge. Maintain organized storage of all supplies (light bulbs, paper towels, cleaning agents, etc.), equipment (tractor, snow blower, leaf blower, power wash er, carpet cleaner, etc.), and repair materials (salt, switches, fixtures, etc.) . Managed 2-way phone during business hours to be responsive to various request

s for assistance and had on-call responsibilities for out-of-hour emergency situ ations (ex. Snow, lock-outs, severe problem like no water or heat. I am very successful in patiently listening to residentsa problems and offering solutions to satisfy their demands while earning their respect for providing cou rteous, caring, and conscientious service. Some residents can be a challenge to satisfy, but, I enjoy the challenge of satisfying every one. Bob Wrightas Service 02/2009 a" 11/2009 Residential Heating and AC Repair and Installation Worked full-time as part of two-man company, successfully installed or repaired Heat Pump, AC, Gas heating units and controls. Since I purchased and equipped m y own van with tools and other specific tools of trade, it allowed us the flexib ility to work independent or together as work dictated. Previous customer contac t experience was invaluable in personally satisfying each clients needs. Previou s experience in trouble isolation techniques was advantageous to an accelerated learning curve. I have worked on food coolers, beverage coolers, food freezers, and miscellaneous cooling and heating devices. Key Accomplishments: * Experienced in residential duct system design, layout, install, and adapt. * Exposure to various manufacturers (Carrier, Bryant, Nordyne, York, etc.) * Repaired or replace units up to 10 Ton. * Proficient in reading and understanding schematics, wire diagrams, etc. * Able to utilize hand and power tools (own all needed tools) * CFC Certification a" Universal * Installed boilers and associated plumbing and Pex. * Satisfied Commercial service contracts for routine maintenance and repair of C ommercial AC and Heating Systems. APR Consulting 10/2006 - 02/2009 Client: Verizon Communications Product Development Technical Lead Engineered project plan and developed, executed and documented test suites to su pport legacy switching systems and deployment of new VOIP network. Created test cases to validate voice, data, IP and SIP (VOIP) networks products. Key Accomplishments: * Constructed test suites to validate billing, regression testing, software upgr ades and maintenance of lab infrastructure, accelerating deployment time by 20% and enabling completion of regression testing in hours vs. months. * Worked independently and interdependently to support lab infrastructure by res olving network, software and hardware failures so automated cases could be verif ied and implemented. Project involved addressing 9 different switching machines (7 legacy and 2 new VOIP switches). Bob Wrightas Service 04/2005 a" 10/2006 Residential Heating and AC Repair and Installation While taking HVAC training in evening (Frederick Community College), worked full -time as part of two man company, successfully installed or repaired Heat Pump, AC, Gas heating units and controls. (See above) Winstar LLC 06/2002 - 04/2005 Project Manager/Systems Support and AIN Platform Charged with reducing expenses within BSS, OSS, operations and engineering. Ove rsaw team of 12 developing Web-based software tools and maintaining 1500+ server s (Windows NT, UNIX, Sun) in a 24/7 data center. Directly accountable for GSA c ustomer maintenance, comprising 85% of the business, as well as AIN hardware/sof tware and network operations. Key Accomplishments: * Spearheaded build of an automated ordering solution and Web-based GUI client i nterface, requiring integration of 4 systems. New application handled thousands

of line records vs. hundreds, eliminating order backlog. * Developed a Web-based (JBoss) toolkit for various workgroups to link systems t ogether by a single entry. System + 6 additional enhancements reduced workload & manual errors by 70%, while allowing the provisioning team to be cut by 60%. * Within 60 days, devised a pre-disconnect process to temporarily remove non-pay ing customers, a bottleneck causing $thousands in lost monthly revenue and exces sive staff power in provisioning and service accounting. System was highly succ essful in slashing non-paying customers to almost zero, reducing manual work by 80% and increasing accuracy 90%. * Managed closing of numerous switch sites across the US, requiring physical dis assembling and restoration of service at new site, saving $hundreds of thousands . * Every move was completed in record time, with zero outages and no vendor suppo rt. Completed one move for under $10K vs. the vendor- projected estimate of $13 0-220K. Winstar Wireless 02/1998 - 06/2002 Director/Systems Development & Engineering (01/2000 - 06/2002) Directed team of 11 in developing and maintaining new services on the AIN platfo rm through the SDLC. Managed several 24/7 development & production systems, inc luding NMA, ConnectVu and SNMS. Controlled a $2MM budget. Key Accomplishments: * Developed and launched 9 unique services nationally, including provisioning in terfaces. Using requirements from the RFP, proposed a solution to allow the lar gest customer (GSA) to make feature changes via the Internet without issuing ser vice orders. * Worked closely with GSA to provide a secure Internet portal by creating a fire wall and front-end WebLogic solution using Policy Director (Tivoli). * Product included a history database and valuable reporting tool. * Designed a robust system by re-using existing hardware and an ORBIX (Cobra int erface) for less than $90K. There was a vendor selling a similar product for $3 MM. * Delivered 8 additional enhancements to the system on time, exceeding clientas expectations and resulting in a successful ongoing relationship. * Received Spirit Award in 2000 for deploying ECF (Enhanced Call Forwarding) ser vice using the new IP network element. TECHNICAL SUMMARY HVAC: Completed all HAVC (1 through 5) courses successfully. Received Certificate of Competency for Light Comm A/C and Heating Received HVAC Excellence Award from Board of Regents for technical excellence in Electrical. Development/Tools: Java, Jboss, WebLogic, ORBIX Platforms: Windows NT, UNIX, Sun, Linux Networking/ Tivoli Security Access Manager, Apache, TCP/IP, Bridges, Telecom: Routers, Gateways, Connect-Vu Provisioning System, MTS, ISCP, SMDS, STP , Signaling System 7, Advanced Intelligent Network Protocol, Lucent 5ESS Switch Translations/Methods, Nortel DMS Switch Translations Software: MS Office Suite, FrameMaker MANAGEMENT TRAINING Creating A High Performance Team, Negotiation Skills, Managing Interpersonal Relationships, Better Business Writing, Oral Presentation Skills