Robin Hayes Keef 321 Dawn Street Signal Mountain, TN 37377 Home 423-886-4077 Cell: 423-595-1073 rk11ce6f8@westpost.

net Summary of Qualifications Highly effective sales person and sales manager with over 20 years experience in direct consultative sales and customer management. Experienced in prospecting, customer account management, sales management, operations and training and deve lopment. Work experience March 2007 to Present Comcast Cable, Philadelphia, PA

Business Account Executive a Achieving 120% of Quota YTD a Highest Ranked BAE on team, currently nationally ranked #87 of 850+ in install ed revenue a Developed BAE productivity tools that have been adopted nationally a Highest average lines per customer on team. September 2005 to November 2006 Victoriaas Secret Stores, Columbus, Ohio

High Volume Store Manager a Total Box responsibility for 5M store a Responsible for Driving Sales Performance a Accountable for training and development of 100 a Exceeded Sales Plan for each Quarter a Same Store Sales Increase 18.9% YTD October 2003 to September 2005

associates and 4 managers

Saks Department Store Group Birmingham, AL

Regional Merchandise Manager, Cosmetics a Overall responsibility for cosmetic departments of up to 20 stores in two SDSG Operating Companies a Responsible for Driving Sales Performance a Accountable for training and development of associates and managers a Developed key merchandising strategies on a corporate and store-specific basis a Built strong network of relationships with merchant team, store management and vendor representatives a Ensured all lines were merchandised properly to vendor and corporate standards through regularly scheduled store visits a Planned, executed and monitored all corporate, vendor, and store-driven event s a Performed on-going planning and strategy meetings with all stake-holders to co mmunicate objectives and monitor progress 2002 a" October 2003 Hearthstone & Carestone Assisted Living Houston, TX Regional Sales and Marketing Director a Overall Sales and Marketing responsibility for five Assisted Living Properties in Tennessee, Georgia and Alabama a Increased bed occupancy by 37% a Trained all new Community Sales Directors and Community Development Directors

on community outreach/professional referral development a Trained all new Community Sales Directors and Community Development Directors on proprietary database system (MoveN) 2000 - to 2003 Manorhouse Retirement Center Roanoake, VA Community Relations Director a Responsible for generating professional referrals to build resident occupancy in new premiere development a Successfully achieved 85% occupancy in one year to create positive cash flow a Winner of Genesis Award, 2000 1998 -1999 The Wellington Group Cleveland, TN

Marketing Director a Successfully achieved 100% occupancy in premiere Assisted Living Facility 1989 - 1997 Proffittas Department Store Lancme Counter Manager, 1989-1992 Lancme Freelance Makeup, Artist 1993 Chanel Beaute Counter Manager, 1994 Prescriptives Counter Manager, 1995 Estee Lauder Counter Manager, 1996-1997 Knoxville, TN

a a a a a a a a

Successfully launched two cosmetic counters Exceeded sales plan each year Exceeded selling cost each year Member of Proffittas Professional Sales Club 1994, 1995,1996, 1997 Winner of Estee Lauder Regional Sales Contest Spring and Fall 1997 Winner Prescriptives Big Foundation Contest 1995 Featured in Prescriptives Advertising 1996 Featured in Prescriptives publication, The Analyst, May and June 1996

Education 1991-1994 University of Tennessee at Chattanooga Chattanooga, TN a Major: Communications a Minor: Music with concentration in Vocal Performance Additional Certifications a Brainbench Master Level Certification in Math Fundamentals a ALFA Sales and Marketing Certification