Job objective: German speaking customer relation manager Qualifications & Skills: Excellent communication, spoken and written

language capabilities. Escalation, t roubleshooting, customer service, detail- & team oriented skills. Learning-by-do ing localization experience for software and web. Proficient in sales & negotiat ion, quality assurance, data evaluation, web search, networking, customer relati ons Languages: German (mother tongue), English (fluent), French (beginner); EnglishGerman translation experiences Computer skills: Adobe Acrobat 8 & Photoshop Album Starter Edition 3.2., Apple OS, basic HTML knowledge, Dell/EMC hardware (Laptops, Desktops, Servers, Storage & Tape Backup Units), Firefox Version 3.6 (Mozilla 5.0), Google Earth, Internet Explorer 8, Kaspersky Internet Security 8, Mc Afee Internet Security Center 201 0, McAfee Virus Scan, MSQL, MS Office Suite (Webex), OpenOffice, Outlook Express , Oracle Nvision & Siebel CRM Application, SalesForce, Windows XP/Vista & 7 Driver license: class C, cars only Work authorization: Dual citizenship (USA & EU), social security card available Job History & Performance: since 04/2007 Extra, Actor & Print model at Model Company, Vienna (Austria/Europe) several assignments for movies, TV and print media commercials 12/2006-03/2007 Technical account manager at Dell Computers, Dublin (Ireland/Europe) Escalation and troubleshooting management for German and Austrian customers. Tro ubleshooting of DELL/EMC - hard- & software problems within an agreed and limite d period of time. Minimizing the downtime and sustain the customers daily busine ss. Minimum cases per day: 30 01/2006-10/2006 Sales representative at Advokat GmbH, Innsbruck (Austria/Europe) Sales, distribution, implementation and technical support of software applicatio ns to attorneys and law firms. Average total revenue per month: $ 20K 02/2005-10/2005 Sales representative at Telecomservice Gmbh, Grambach (Austria/Europe) Sales, distribution, implementation and technical support of fixed line network and internet services to SMEs and key accounts. Average total revenue per month: $ 20K 01/2004-12/2004 Sales engineer at Promethean Germany GmbH, Essen (Germany/Europe) Sales, distribution, presentation, implementation and technical support of educa tional technology solutions to schools, universities, SMEs and key accounts. Ave rage total revenue per month: $ 30K 01/2001-12/2003 Sales representative at Systemax Inc. & Promethean Germany GmbH, Thalgau (Austri a/Europe) Sales and distribution of online hard- & software products and educational techn ology solutions to SMEs and key accounts in East Austria. Average total revenue per month: $ 70K

Education: 1 year acting classes at Open Acting Academy in Vienna, Austria 2 years studies of business administration at University of Economy in Vienna (s tudies not completed) Diploma for international tourism management; BTM degree (Bachelor of Tourism Ma nagement) 5 years college of tourism in Bad Ischl, Austria 5 years high school in Vienna, Austria