Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA.

94112 (415) 310-7151 cg11dc1c2@westpost.net ________________________________________________________________________________ ____________________________ P R O F I L E I am Senior Business and Requirements Analyst with extensive experience focusin g of business process improvement. Highly motivated and experienced project doc umentation specialist that works well individually and in team environments. Ex cellent analytical, interpretive and communication skills resulting in consisten tly high quality results. I am results oriented and bring my assignments in on time, within budget and o f the highest quality. My personal and professional work ethic results ensure s that my deliverables regularly exceed client expectations. Lastly, my accumulated experience as a Sr. Business Analyst, Application Design er, Program & System Developer and Technical Analyst have provided me with th e skills and techniques to work with the all project stakeholders to ensure a successful implementation of the projects I have undertaken. Experience * Requirements Elicitation * Technical Writing * Process Analysis/ Development * Model Requirements & Processes * Process Validation * Facilitation Activities * Generate Solutions/Options * T raceability Matrices * SME Support * Detail Design * Develop Use Cases * Technical Requirements * Website Development * Best Practices * IVR Requirements * Business Improveme nt * Product Evaluation * New Development * Process Design & Flow * Use Case Devel opment Environments * Federal Government * State Government * Financial Institution * Software Deve lopment * Debt Collection * Utility * Private Organizations * Pharmaceutical * eCommerce * Telephony / Telecom * Sarbanes Oxley * Statistical Data Analysis A C C O M P L I S H M E N T S ~ At Performant Corporation ~ * Produced Technical documentation and publications for new development and enha ncements existing projects. * Established Project Management Software requirements specific to the various business units and developed the requisite business and technical documentatio n to develop the Project Management software in house or through critical to Tr acking options and * Developed requirements documentation and design for several new projects as w ell as enhancements to existing projects. * Created documentation and design requirements for ecommerce web application. * Developed SME expertise in numerous business areas and provided effective anal ysis and development recommendations based on my knowledge, learning and acquir ed expertise. * Interacted with Business representatives on new development providing experien ce-based options and suggestions. * Developed requirements documentation for IVR software application. * Led requirements gathering and publication for MatLab statistical analysis pr oject. * Analyzed and documented credit card and Esign ecommerce components.

Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA. 94112 (415) 310-7151 cg11dc1c2@westpost.net _______________________________________________________________________________ * Authored Proposals for work to various private and public entities. * Developed numerous internal requirements documents to support financial analy sis, trending and postings. * Researched, Identified and Developed business and functional requirements for VRI system. Provided expert understanding of payment methodologies supported by various VRI solutions available in the marketplace. ~ At Pacific Gas and Electric Company ~ * Work stream Lead responsible for compiling the documentation for the Settlemen ts and Accrual components of the Energy Procurement system. nine months prior to implementation providing significant savings to the project and additional time to focus on other areas of the implementation. * Utilized and enforced newly adopted project documentation procedures streamlin ing documentation and establishing the process as the standard for the company. * Provided functional and technical documentation of the MRTU information interf ace. * Provided SME / Liaison role on all projects on behalf of the company interfaci ng with internal and external project participants accelerating progress on proj ects by providing a single point of contact and expedited issue resolution. * Provided analysis, documentation and recommendations for the replacement of a key asset management process which was in collapse and no longer had product sup port preventing the company from losing millions of dollars in 'lost' asset valu es and preventing regulatory action against the organization. * Developed specifications for interfacing multiple database systems which reduc ed overall operating costs, normalized the databases, and increased the amount a nd value of business intelligence available to the organization. * Successfully proposed a Disputes Maintenance and Processing application alread y in use by one organizational unit within the company be copied and implemented in another organization unit saving over a million dollars in design and develo pment costs.

~ At Network Appliances~ * Produced all Business requirements documentation for the Global expansion of t he SABA Learning Management Suite (LMS) ahead of schedule moving up the testing component of the project by two months. * Provided Technical requirements and usage documentation * Provided SME / Liaison role on project on behalf of the company interfacing wi th offshore development group accelerating progress on projects by 25%

~ At Santen, Inc. ~ * Re-engineered SAP Accounting and Finance modules resulting in the reduction of support by 50% or $250,000 per year. * Saved company thousands of dollars in support costs by establishing in house S AP support. * Integrated disparate financial databases to produce single source reconciliati on reporting saving the company $20,000 in development costs and accelerating th e monthly reconciliation process by a week.

Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA. 94112 (415) 310-7151 cg11dc1c2@westpost.net ________________________________________________________________________________ ____________________________ P R O F E S S I O N A L E X P E R I E N C E Performant Corporation, Livermore, CA Debt Recovery 04/2009 - 12/2010

Responsibilities * Led requirements documentation and design efforts for new projects as well as enhancements to existing projects. * Performed Project Tracking System research and authored an analysis of the res ults including options available and my recommendation. * Created documentation and design requirements for ecommerce web application. * Developed SME expertise in numerous business areas and provided effective anal ysis and recommendations based on my acquired expertise. * Interacted with Business representatives on new development providing experien ce-based options and suggestions. * Established requirements for IVR software application. * Produced requirements for MatLab statistical analysis project. * Analyzed and documented credit card and Esign ecommerce components. * Authored Best Practices and Section 508 documentation. * Authored Proposals for work to various private and public entities. * Developed numerous internal documents to support financial analysis and trend ing. Pacific Gas and Electric Company, San Francisco, CA 9 Energy Provider 10/2008 - 03/200

Project Description: Pole Test & Treat - Replace existing system and platform for PG&E pole inspectio n. * Elicited and documented business and functional requirements for Pole Inspecti on and Pole Inspection Quality Control processes. * Elicited and documented business and functional requirements for Field Device Unit (FDU). * Developed Process and Activity flows for inspection process and FDU. * Graphically documented pole inspection process with emphasis on inspection ter mination rationale. * Created decision structure for the Pole Inspection and Pole Inspection Quality Control process. * Documented the FDU pole inspection wizard decision process, screen field navi gation, and screen transition requirements for the FDU. * Designed wireframes for FDU replacement. * Provided support, updates and pier review of detailed documentation of the FDU functionality. * Provided support, updates and pier review to the data conversion database. * Provided support, documentation, updates and pier review of Quality Control p rocess.

Pacific Gas and Electric Company, San Francisco, CA 8

08/2006 - 10/200

Project Description: MDSS Replacement - Replace current database and establish direct automatic inter face capability. * Documented business and functional requirements necessary to automate data flo w into and out of the MDSS database internally. Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA. 94112 (415) 310-7151 cg11dc1c2@westpost.net -_______________________________________________________________________________ _______ Pacific Gas and Electric Company, San Francisco, CA 8 07/2006 - 08/200

Project Description: AM/FM Project - Upgrade of existing pole asset management system database compon ents and implement new interface with SAP Asset Management module for improved a sset management of company's physical assets (poles). * Performed and documented business and functional requirements. * Produced business and functional requirements process descriptions. Pacific Gas and Electric Company, San Francisco, CA 08 04/2008 - 07/20

Project Description: Universal Energy Audit Tool - Provide free detailed energy audits to P.G. &E cus tomers indicating potential money savings available for taking audit energy savi ngs suggested actions. * Performed business and functional requirements siness SMEs. * Produced Use Case documentation for audit tool * Developed and documented internal and external s. * Documented logic engine that determines energy mers. elicitation from Project and Bu features. reporting structures and format audit values available to custo

Pacific Gas and Electric Company, San Francisco, CA 12/2006 - 04/20 08 Project Description: Market Redesign and Technology Upgrade (MRTU) for the California energy market. * Lead Business Systems and Functional Requirements Analyst from inception of pr oject. * Analyzed the current P.G. &E. energy market business processes and developed f unctional requirements for the implementation of the new California energy mark et Settlements, Accruals and Cash Forecasting processes. * Analyzed the current P.G. &E. energy market business processes and developed f unctional requirements for the implementation of the new California energy mark et Settlements, Accruals and Cash Forecasting processes. * Coordinated requirements elicitation efforts between the Information Technolog y and Business user organization to develop seamless transaction processing.

* Established and implemented FERC and SOX compliance. * Developed detailed use cases, process flow diagrams, business models, and busi ness requirements documentation to reflect the 'as is' and 'to be' states of the new Market energy system. * Created and managed the traceability matrix to ensure all requirements of the new energy market system were met. * Designed test scenarios, developed test conditions and supervised test script development to validate the current, transition and new energy market processes and procedures.

Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA. 94112 (415) 310-7151 cg11dc1c2@westpost.net ________________________________________________________________________ Net Appliance - NetApp U, Sunnyvale, CA Hardware, software, training solutions provider 04/2006 - 12/2006

Project Description: Develop a Training Units Management Service (TUMS) that is fully integrated with the current Learning Management Suite (LMS). * Elicited and documented the business requirements of end learners, learning pa rtners, and stakeholders to identify business requirements, opportunities and to recommend business improvement solutions. * Acted as liaison between the business unit of NetApp University and the inform ation technology department and off shore service provider. * Developed detailed business requirements documentation to reflect the 'as is' and 'to be' states of the LMS including performing gap analysis to resolve incon sistencies and/or document 'missing' process components. * Employed data process flows, process flow diagrams, business models, use cases , modeling, and data mapping to establish procedures needed to integrate existin g data in to new system. Self Employment - LG Goodhouse, San Francisco, CA. 6 Commercial Equipment Leasing Organization Business Development Partner and Leasing Consultant 05/2004 - 03/200

Project Description: Unsuccessful Commercial Equipment Leasing Organization. * Created business plan. * Obtained financial resources. * Implemented Marketing and Sales plan. * Earned of Leasing Consultant from the Wildwood Financial Group, Ltd. Santen Inc. Napa, CA. Ophthalmic Pharmaceutical R&D Business Systems Analyst 08/1999 - 04/2004

Project Description: Project Manager, Project Lead and Business Development Analyst for implementatio n of the SAP Purchase Order module

* Prepared and presented buy/build, cost, risk, and scope assessments. Suggeste d options and relevant project plans, costs, budget handling and resource requir ements for each option. * Organized project team from functional areas, IT staff and outside consultants . Initiated, developed, and maintained business relationships with software pro duct vendors and hosting organizations. * Developed suite of use cases to define project requirements. * Determined unit and functional test plans. Established test plans and acceptan ce criteria. Implemented user acceptance testing protocols. Mentored team memb ers to execute test plans. * Mentored IT, Accounting and Sales personnel in PO module functionality.

Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA. 94112 (415) 310-7151 cg11dc1c2@westpost.net ________________________________________________________________________________ ______ Project Description: Project Lead and Business Analyst for SAP upgrade and outsourcing business proce ss improvement (BPI) project Project Description: * Directed conversion from in-house R/2 SAP environment to hosted R/3 SAP ver. 4 .6 SR1. * Managed the transition of SAP system from in-house to out-source organization. Produced Visio process flows and diagrams to facilitate requirements developmen t sessions. * Created full documentation for transition including business requirements, pro cess flows, use cases, etc. * Applied SAP ASAP procedures, utilized SAP test matrices, and led testing effor ts from unit to full systems validation testing. Project Lead and Business Analyst creating an integrated reconciliation process between Sales, Marketing and Logistics tracking systems. Project Description: * Created/Documented project to integrate reconciliation process across business applications. * Designed a data merge process based on analysis of all data sources and busine ss requirements. * Established test criteria and executed test scenarios. Pacific Gas & Electric Company, SF/CA - 08/1999 SAP Programmer/Analyst 07/1988

Project Description: * Managed SAP GL module development and configurations resulting in over $100,00 0.00 in vendor development and configuration costs. * Designed and created the first SAP reporting structure for Reconciliations pro cessing and reporting saving the company @$25,000 dollars in development costs. * Provided data analysis, modeling and conversion requirements for the migration to SAP. Project Description:

Y2K remediation project * Managed Y2K renovation team comprised of company and contract personnel comple ting project objectives four months prior to millennium date change and under bu dget. Project Description: Information Systems Analyst/Developer. * Managed and documented all changes to financial system. Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA. 94112 (415) 310-7151 cg11dc1c2@westpost.net

SOFTWARE/PROGRAMMING LANGUAGES SABA, SAP financials, Ceridian, MSN Project, Visio, PowerPoint, Access, Excel, C rystal Reports, , SmartDraw 2009, Accenture Project Management, BPMN, Oracle, SQ L, .net, ABAP/4, COBOL. EDUCATION AND TRAINING PG&E Center of Excellence Project Management (Accenture) Business Analysis Training Golden Gate University - Finance and Accounting San Francisco State University - Business Administration Computer Learning Center - Program Developer / Software Engineer University of New Mexico - Bachelor of Science TERMS AND TAGS BSA, best practices, SDLC methodologies, user acceptance, tests procedures, Data analysis, modeling, data conversion. Project management, Business Process Revie w (BPR), wireframe, UI, UA, screen, JAD, storyboard, white board, SABA, SQL, Ora cle, database, wireframe, screen design, logon security.