Marsha L. Parker 7010 Chimney Hill Dr. #3106 248-862-2054 West Bloomfield, MI 48322 mp11dccda@westpost.net http://mparker-research.blogspot.

com/ PROFESSIONAL Accomplished, results-driven Project Manager, Senior Instructional Systems Designer SUMMARY & Software Development Training Manager, Competency Manager with 18+ yea rs experience contributing to the success of Comerica, Ford Motor Company, Damil erChrysler, City of Detroit and Blue Cross Blue Shield of Michigan. Track recor d of working with diverse, multi-cultural teams and global customers to implemen t technical training initiatives (paper-based, eLearning, multimedia) that consi stently exceed customer expectations. Innovative contributor, able to bring proactive solutions to difficult or highpressure situations. Highly responsive to changing needs. Skilled at developing online/hybrid/web-based instructional interventions and c ourses to effectively communicate with varied audiences at all levels. Proficient at building strong and positive relationships with key clients, orga nization management and end-users in multiple countries, departments and busines s units. Exceptional project management skills, consistently producing measurable result s. Experience developing learning strategies that enable the organization to build performance based programs (i.e. on-boarding) and performance-based systems. KEY SDLC Project Management Instructional Systems Design (ISD) COMPETENCIES Budget Accountability Business Process Improvement Software Development Training Facilitation Skills RUP & Classic Software Methodologies Training Methodologies (ADDIE, HPT) Sarbanes-Oxley Training Organizational Development Contract Negotiation Customer Relationship Management Competency Modeling (Lominger Model) Coach, Mentor, Team Player TECHNICAL Platforms: Windows 2000/XP/ME/98/95, HTML, Ford Learning Network, SKILLS MS Office Suite, MS Project/MS Communicator, FrontPage, Dreamweaver, Fla sh, WebEx Meeting Center Technical Systems: SABA (LMS), Element K (LMS), SnagIT, Authorware, SharePoint, On-line Collaborative Learning Environments (OLS, Blackboard), Captivate, Camtas ia, Element K Authoring tool (Trivantis Lectora), PeopleSoft EDUCATION Wayne State University Ph.D. Instructional Technology & Leadership Development, Expected Grad: 2012 M.Ed., Instructional Technology and Design Cumulative GPA: 3.70 University of Detroit Mercy B.S., Business Finance PROFESSIONAL EXPERIENCE Global Crossing (Telecommunications Company) 08/2008-Present Human Resources/Learning & Organizational Development Project Team Lead Collaborate with business partners in determining competencies, knowledge, skill s and abilities required for various roles/job families. Manage training project s for North America and Europe divisions within sales organization. Project lead for collaboration sales organization. Manage, coordinate, design, develop and implement collaborative sales product training (web-meeting, audio a nd videoconferencing) for North America, Europe and Latin America regions. Track and manage issues, risks and overall status of training projects via MS P roject. Conduct front-end learning analysis to determine workplace learning and perform ance improvement needs. Recommend & implement appropriate learning solutions bas ed on business needs. Page 1 of 5 Design & develop face-to-face, hybrid/blended and online web-based course conte nt using authoring tools; such as, DreamWeaver/ Macromedia, WebEx, and Trivantis

Lectora. Deploy content to Element K Learning Management System (LMS) Identify key strategies for developing competency models and role descriptions Identify opportunities for process improvements in business units Develop learning interventions based on customer needs and competency requireme nts. (i.e. WBTs, performance based systems, training, learning aids) Collaborate with virtual teams (UK, Latin America, Canada) using collaborative tools; such as. MS Communicator, Live Meeting, & WebEx Meeting Center. Accomplishments Built consensus with various markets by identifying strategies and priorities b ased on product launches and customer feedback Collaborated with UK customer in developing ISO 14000 certification course Developed storyboard content for compliance course in multiple languages (Spani sh, Portuguese, English) Executed on boarding tools and processes for new hires and managers (Interventi on) Created defined learning pathways for sales professionals focused on collaborat ion tools and processes Built ISO 14000 certification course for UK Enterprise Sales Team Developed business strategy & relationship planning tool focused on acquiring n ew businesses and improving opportunity to obtain new customers/prospects Defined competency models along with skills/knowledge and behaviors for sales p rofessionals Innovision Technologies 07/2007 08/2008 Ford Motor Company, Information Technology Services Learning & Organizational Development Project Manager Consultant Collaborate with IT partners in determining competencies, knowledge, skills and abilities required for various IT roles/job families. Conduct front-end analysis to determine workplace learning and performance impr ovement needs (including media, objectives, make/buy decisions) * Collaborated with Communities of Practice (CoP) Cultivation team in engaging S MEs and CoP curriculum subcommittees/planning committees in curriculum discussio ns and changes (HR) Advised/analyzed/completed requests for changes to the career development frame work Utilized adult learning theories, human performance technologies and instructio nal systems design to provide a consistent approach to learning, training develo pment and curriculum structure Designed and developed learning strategies and solutions in line with strategic direction Formulated the Learning Journey in alignment with the strategic intent of the s pecific CoP Cultivation team Attended quarterly CoP events for assigned job families and participate in CoP Curriculum subcommittees for the Job Families that have one Sustained curriculum in Ford Learning Network and Fords Learning Management Sy stem (SABA) Provided linkage to training vendors liaisons and training administration Collaborated on the adoption of a systems view of the Career Development Framew ork and understand the consequences of changes (HR) Key Accomplishments: Created global learning map that supports alignment & restructure of Ford IT ro les Partnered with key business units to define core competencies and curriculum Identified learning gaps and defined specific learning plans to fill gaps Updated curriculum in Ford Learning Network and SABA to align with business nee ds

Managed updates to curriculum for IT business units along with identifying futu re business needs/competency updates Comerica, Inc. 09/2006 07/2007 Vice President National Skills Manager (Product Development) Plan and manage all training activities for Retail Banking Centers, Customer Con tact Center and Small Business Development across Michigan, California and Texas markets. Implement a learning infrastructure (people, processes, tools and tec hnology) to enhance competencies and skills of customer service/call service rep s, branch leaders and small business bankers in product training, customer servi ce and leadership development. Assessed, coached and developed team skills in the field of eLearning instructi onal design. Conducted needs assessment, design, development and implementation of training and development programs and performance improvement interventions Integrated best training practices into processes Lead, coached, mentored and developed 15+ direct employees across multiple mark ets Defined training scorecard and strategy that identifies key metrics for success . Designed curriculum paths based on competency models for target audience. Managed and evaluate vendor relationships and contracts. Partnered with key business units to implement major training initiatives. Key Accomplishments: Created an efficient and effective training and development organizational stru cture Successfully built a training infrastructure, despite limited resources and bud get. * Recruited, trained and mentored a team of top-quality instructional designers. * Reshaped design of team to support instructional design process. * Revamped training program and priorities to align with business objectives. Instituted small business training, enhancing banking center manager knowledge. Established key evaluation metrics to capture customer satisfaction feedback an d measure performance. Identified key requirements for acquisition of a Learning Management System. Ford Motor Company, TAC Automotive, Dearborn, MI 06/2002 * 09/2006 Process Methodologist Consultant Senior Project Manager/ Instructional Systems Designer 4 years 3 months IT Software Development Facilitator Successfully managed software development lifecycle training projects for all Fo rd IT employees and contractors, encompassing requirements gathering, business p rocess modeling, architecture design, testing, support and maintenance. Managed, tracked, and reported on training initiatives with AIC and business un its. Coached, mentored project teams on processes, best practices and system develop ment methodologies (SDM). Assessed, designed, developed, conducted and evaluated workshops/programs using multiple media or instructional delivery methodologies. Consulted with Communities of Practice & Competency Centers in defining trainin g needs and/or organizational interventions. Collaborated with management to identify key training and business strategies. Developed performance objectives, measurements, sequence objective and instruct ional materials. Employed system lifecycle processes, tools and templates; applied proven traini ng and software methodologies to generate work products. Partnered with global organizations in positioning Solution Delivery Methodolog y (SDM) program. Facilitated Project Management workshops. Instituted training strategies and program metrics to evaluate effectiveness. Key Accomplishments: Coordinated all training and project activities using SDM Methodology.

Developed RUP training materials based on object-oriented technology projects. Produced and delivered Sarbanes-Oxley training for a global audience via Webcas t, reducing training production costs by 20%. Achieved a 95% customer satisfaction rating on Level 1 evaluations for all soft ware development training. Effectively trained 1000+ Ford IT professionals within a 9-month timeframe. Reduced the need for instructor-led courses by designing a training strategy ai med at improving efficiencies of the eLearning platform. Incorporated key instructional strategies and workshops, cutting course deliver y time from 4 days to 3 days. Conducted Train-The-Trainer session for global team members in SDM processes. City of Detroit, Technology Learning Center 08/2000 * 06/2002 Project Manager 1 year 11 months Senior Instructional Design Team Lead/ Change Agent Major resource designing courses to meet the professional development and techni cal training needs of various City agencies and entities, such as the Detroit Pu blic Schools. Managed an instructional design team. Conducted needs assessments to identify causes of performance issues. Constructed Web-based HTML courses; delivered training in Word and Powerpoint. Produced eLearning training for B20 migration (Payroll & Financials), including migration test cases and instructor/participant guides. Facilitated design/development of paper-based and e-Learning courseware, as wel l as Web-based training materials. Defined performance objectives & evaluation criteria to measure skill developme nt. Key Accomplishments: Facilitated and implemented Project Management foundation and advanced courses for the City of Detroit Information Technology department. Produced materials for 25+ technical courses using the ADDIE model. Reduced processing time 30% for 150 employees by building a Web-simulated train ing course for Payroll migration project. Supervised the transfer of data from paper to electronic records, increasing efficiency by 20%. Conducted over 20 training sessions within 30 days via eLearning format. Initiated internal training process to reduce ISD cycle time for course develop ment. Blue Cross Blue Shield of Michigan (BCBSM) 12/1998 * 08/2000 Organizational Development Manager 2 years 9 months Process Methodology Manager Developed learning & performance improvement interventions to meet customers bus iness objectives. Coordinated process/performance improvement workshops with ve ndor, DiamlerChrysler. Managed change initiative for claims processing unit Coordinated & facilitated change management workshops Established a leadership curriculum for Education & Training department. Partnered with local colleges and universities to develop certification and enh ancement programs for IT professionals. Produced training curriculum/courses for executive leaders and UAW members. Managed internal and external client/vendor relationships and consultants. Key Accomplishments: Improved claims process efficiency rate by 35%, reducing the cost of healthcare for DiamlerChrysler from $1500 to $1200 per automobile. Designed and developed training to support a Payroll migration to PeopleSoft. Customized PeopleSoft HR & Financial modules to fit business processes, eliminat ing documentation required for new hires. Skillfully negotiated training contracts with vendors, slashing supply costs by 20%. Structured pay for performance system to improve skill gap for customer service and IT employees, increasing claims processing efficiency by 35%. General Motors University (GMU) 12/1997 * 12/1998 Project Manager and Instructional Designer 1 year

Directed instructional design projects to achieve targets and deadlines with lim ited resources. Managed budget and proposal requirements for development and de livery of training projects. Evaluated training course quality through surveys, interviews, focus groups and course evaluations. Oversaw internal & external cl ient relationships. Key Accomplishments: Vital contributor to implementation of global training for General Motors Finan ce College. Led team of 8 designers in delivering 10 training modules within 3 0 days. Decreased project implementation cycle time from 60 to 30 days, reducing wrapar ound rates by 20% and meeting time-to-market deadlines. Achieved a 70% improvement in job performance by implemented structured on-thejob training programs through competency and curriculum paths. Cut processing time 50% by developing training materials for a financial system following standards developed by Subject Matter Experts. Received certification in GMs training methodology for instructional design. FACILITATION EXPERIENCE University of Phoenix, Southfield Campus 10/2003 * Present College of Education/Information Tech (Faculty Member) 7+ years Design and deliver graduate and undergraduate courses relating to Instructional Technology, Software Engineering and Systems Analysis & Design. Evaluate studen ts progress and provide feedback and action plans for improvement. Key Accomplishments: Facilitated Instructional Technology and Software Engineering (Analysis & Desig n/Data Modeling/Project Management) undergraduate and graduate level courses online and on-ground Enhanced instructional materials to include activities to reach varied learning styles. Designed curriculum materials to support instructional materials and activities . Developed instructional strategies integrating technology-based tools in the cl assroom environment. Collaborate with Campus Chair in re-designing instructor-led courses based on f eedback from colleagues and students evaluations Axia College (Online Learning Environment) 03/2008 * Present Business Communications Faculty Member 3 years Facilitate and collaborate in an online learning environment with first year col lege students focused on building reading and writing skills. Design online simu lated exercises for virtual students. Evaluate students progress and provide ti mely feedback and action plans for improvement. Deliver instruction via on-line environment. Facilitate classroom learning environment aimed at stimulating crit ical thinking skills and enhancing writing skills. PROFESSIONAL Lawrence Technological University-Instructional Technology Advisory Board MEMBERSHIPS ISPI International Society for Performance Improvement (ISPI) American Society for Training and Development (ASTD) Member of National Honor Society (Pi Lambda Theta)