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JERRY NASSER 8390 Waverly Circle* Buena Park, California 90621 310-925-7956 * jerrynasser@verizon.

net MANAGEMENT & LEADERSHIP Experienced professional with over 20 years of broad multi-functional skills in general management and operations. Highly successful in developing high performa nce teams and a passion for developing people. Possess strong background in oper ations and analytics developed through exceptional creative and critical thinkin g skills. Proven track record of designing, implementing, and executing strateg ic and tactical changes leading to reduced costs, improved performance, and incr eased profits. Highly organized with the ability to plan, coordinate and execute multiple tasks. Core Competencies Organizational Leadership * Strategic Planning * Operations Management *Business Planning/Development * Deep Quantitative and Qualitative analysis skil ls* Creative and Critical thinking *Internet Technologies/Development * IT Cons ulting & Program Management * Project Management * Business Intelligence and Ana lysis * People Development* Process Improvement * Change Management PROFESSIONAL EXPERIENCE LoJack CORPORATION * 2008 - Current A premier worldwide provider of wireless tracking and recovery systems for mobil e assets, and the leader in global stolen vehicle recovery systems. Director of Operations West and National Quality Assurance (Current) Manage all aspects of Field Operations within the geographic region; including c ost, quality and service, employee, vendor and customer relations. Execute and monitor the strategic plans for scalability to ensure operational support of the Company's dynamic growth plans and the achievement of the highest level of exte rnal client and customer satisfaction. Manage a geographically dispersed team a nd manage the Quality Assurance organization in designing, implementing, and mea suring quality initiatives to increase product performance and customer satisfac tion and to ensure operational follow-up. Implement, monitor, and refine the bu siness processes required to accomplish the day-to-day operational tasks. Manage the training, certification, and ongoing performance of Installation/Service Te chnicians and third party vendors and ensure seamless integration of new product s, services, and channels. Collaborate with management, sales, engineering, mar keting, IT and others to develop proactive solutions, processes, and programs in the areas of product and customer service development. Manage and build the Op erations budget planning and execution to meet the operational goals. Professional Accomplishments: * Successfully turned the Western Region Organization within six months of hirin g into the best performing region in the National footprint as measured by key p erformance indicators. * Developed and executed tactical and strategic plans that exceeded performance targets required to meet difficult economy in 2008 and 2009 helping to deliver 4 0% cost and expense reductions while maintaining quality and customer service le vels. * Design, implement, and execute statistical methods, processes, and procedures for monitoring and measuring quality assurance standards in order to meet and ex ceed product performance and customer expectations. * Perform deep quantitative data mining and analysis in order to correlate and f

ormulate programs and action plans to improve product and service delivery perfo rmance nationally.

VERIZON / GTE TELECOM, Various Locations * 1979-2008 An $88 billion global telecom and entertainment and communication services provi der. Program Group Manager/Business Analyst/IT Consultant (2007- 2008) Oversee staff and programs for Verizon's flagship fiber optic service product li ne, providing voice, video, and data for West Coast Region Telecom. Developed, i mplemented, and evaluated program policies, procedures, and standards of operati on. Developed and monitored program service levels and other benchmarks. Provide d information technology and business process management recommendations to exec utives, staff, and organizations. Managed multiple project and technological ini tiatives to increase efficiency and effectiveness for West Coast Region. Perform ed complex analytics, including resource planning, forecasting, metrics, and oth er business analysis. Professional Accomplishments: * Led team in the successful development, implementation and deployment of multi ple process improvements and technological projects, increasing productivity by 13%, reducing capital cost by 18%, increasing production capacity by 28%, and re ducing delivery intervals by 36%. * Implemented multiple IT-based business solutions, including organizational web site, online help desk and business process management systems. Operations Division Manager/IT Consultant for West Coast Region (2005-2007) Led large construction operations organization, managing $30M capital budget and all financial and operational activities such as capital and expense budgets, p roductivity, customer service, safety and quality. Supervised the activities of 11 direct reports managing 180 employees/contractors. Professional Accomplishments: * Achieved Top Performing Division Manager status in 2005 and 2006. * Maintained spending 22% under expense budget in 2005 and 16% in 2006. * Delivered 98% of all construction projects and services on time. * Developed and implemented multiple web applications and technologies to improv e business processes and procedures. Network Operations Supervisor/IT Consultant (2003-2005) Managed a team of associate technicians in a fast paced provisioning and mainten ance environment. Trained, mentored and motivated direct reports to ensure the s uccessful implementation of company objectives. Guaranteed smooth service delive ry in close collaboration with internal and external customers. Designed and exe cuted numerous websites and database applications to enhance department operatio ns and communications. Professional Accomplishments: * Ranked #1 in performance among a group of 20 peers on a consistent basis. * Met 98% of delivery services commitments. EDUCATION Master of Science, Information Technology University of Redlands, Redlands, California Bachelor of Science, Business Information Systems

University of Phoenix, La Mirada, California Lean Six Sigma - in progress estimated completion in 2011 University of Irvine, California