ERIN M. JACQUES Cary, NC 27518 (916)833-5135 ej11e132a@westpost.

net MANAGEMENT/OPERATIONS Strategic Growth Planning / Continuous Improvements / Client Services / HR / QA& QC / Training Revenue Growth / Cost Controls / Budgeting / Project Management / Logistics / Ke y Accounts I support profitability by continuously improving the full scope of business ope rations for companies seeking to get to the next level. I quickly evaluate probl ems, making astute decisions to effect positive change in a variety of industrie s including higher education, manufacturing and insurance. Solutions-oriented, I perform multiple tasks in fast-paced environments. * Initiating, launching, expanding and turning around diverse business operation s * Developing and executing plans to boost efficiencies, generating new revenues * Designing, negotiating, managing and successfully completing projects of all s izes * Recruiting, training, mentoring and leading cross-functional business teams SELECTED ACCOMPLISHMENTS Turned Around Disorganized Territory. Hired to transform failing business group. Developed relationships specific to each person's needs. Hired and trained new personnel. Worked with each person, based on mutual trust, discovering motives a nd creating payoffs or plans to re-engage business objectives. Set and exceeded goals. Expanded Overall Business in Down Economy. Took over underperforming Farmer's In surance district. Created strong recruiting campaign, adding several new top per formers. Identified, resolved production concerns. Evaluated market strategies for revenue growth, achieving an 18% increase in bus iness in a tight economy. Improved Productivity, Generating New Contracts. District sales were stagnant an d trending downward. Recruited and trained new sales force. Developed strategic marketing plans. Initiated sustainable performance metrics, increasing actual co ntracts written from 7/rep to 18/rep in one year, doubling sales. Streamlined Departmental Purchasing Procedures. Following layoffs, UC Davis need ed to accomplish more with less. Learned the proper procedures for ordering and handling hazardous materials. Assisted key managers to ensure timely and accurat e purchasing for over 200 researchers. Eliminated significant order backlog in t wo weeks. CAREER SUMMARY Regional Leadership Consultant, to insurance owners in start up, 2010. Provided strategic consulting services to Owners. Developed business operations and objec tives. Trained managers for success. Recruited new agents. District Manager, Farmers Insurance Group, ($3B insurance company), 2003 to 2010 . Directed strategic growth and business operational planning. Drove revenue pro duction, exceeding established objectives. Recruited and trained new personnel. Handled and resolved escalated customer complaints. Managed team of 35 and budge ts in excess of $500K. Achieved Championship and Toppers District Manager awards year-over-year.

Operations & HR Manager, Vitramax, ($500K manufacturing firm), 2001 to 2003. Dev eloped new business practices to improve efficiencies. Drove productivity and sa fety practices. Dealt with company finances, marketing and customer relations. S tructured polices and procedures. Handled OSHA and insurance programs. Supervise d non-exempt employees. Hired, trained staff. Managed 22 and budget up to $250K. Director of Operations, AES Consulting, 2000 to 2001. Handled all finances, incl uding P&L, payroll, invoicing, purchasing, budget and fiscal reviews. Worked dir ectly with contacts for outside consulting work. Directed vendor relations. Esta blished company policy and procedures. Recruited economists, attorney's and orga nizational support positions. Hired, trained and supervised administrative staff of seven. Human Resources & Accounting Generalist, University of California, Davis, 1989 t o 1998. Managed five staff to provide services for benefits, payroll and policy interpretation. Dealt with INS in the recruitment of foreign workers. EDUCATION & LICENSES B.A. University of California, Davis - Organizational Studies / Business P&C, Life & Health, Series 6, 63, & 26 all current HR Mgmt. Certification - San Francisco State University