AMANDA RENAE RISSMAN 106 CHEERYTREE CT STERLING, VIRGINIA 20164 ar1217c22@westpost.

net EVENING: (703) 444-2818 WORK: (703) 278-1364 CELL: (703) 587-1181 OBJECTIVE To obtain a position allowing me to utilize my knowledge and customer relation's skills in managing an operations and maintenance support team, support desk or manage a program responsible for identifying policies, procedure and methodologi es for enterprise implementation in a development team environment. Certifications * Certified Configuration and Data Specialist (CCDS) 01/2003; issued by National Defense Industries Association (NDIA) * ITIL Foundations version 3 12/2008; APM Group * Plan to sit for the Program Management Institute exam EXPERIENCE Technical Site Lead Program Manager/Liaison Harris IT Services, Fairfax, VA Oct 2009 - Present

Managing a contract for Diplomatic Telecommunications Information Program Office (DTS-PO) under the Department of State (DoS). This contract contains twenty-fou r employees, sub- contractors and Harris. Currently manage DTS-PO's Central Sup port Desk Tier II and III, Operations and Maintenance, Disaster Recovery, Web De velopment, Share Point Administration, Configuration Management, and Graphics De sign tasks across three networks. Manage all approved projects and activities within DTS-PO IT. Accountable for identifying the resources, schedules, and ensure that the issues reported by emp loyees are identified and corrected to ensure the schedules stay on track. * Develop and maintain process/procedures to ensure employees will use a repeata ble process and with an expected outcome. This includes support procedures, ope rations procedures, and configuration management process and plan. * Conduct and give input into all yearly employee performance reviews. * Manage the enterprise local IT CCB and liaison all DoS Enterprise IT CCB ticke ts. Currently working with DoS on an Enterprise Cable Tracking and Process writ ten and developed per requirements MS Add In for DTS-PO IT. * Provide liaison support between the internal organizations of DTS-PO and DTS-PO IT Chief, upper management at Harris, and subcontract Program Managers. * Support the DTS-PO IT Chief in strategic planning to support the DTS-PO missio n. * Support 3 Government Task Managers responsible for managing different areas or projects. Configuration Management Program Manager Harris IT Services, Falls Church, VA Sept 2005 - Oct 2009

Managed a Central Process and Repository for multiple programs across the DoS, Consular Affairs Enterprise. This includes managing day-to-day activities, schedules, plans, tools, and overseeing the processing and baseline for develop ed software and COTS products used globally at consulates. Participated in proc ess improvement (ISO 9001 and ITIL) in overall program. Managed six subtasks un der the Central CM Task: SW CM, HW CM, Rational Administration, Documentation St andards, Web Development, and Release Management for 188 components. Conducted

yearly reviews, salary planning, acclimation plans, training plans, budget analy sis and project planning. Configuration Management Program Manager Apptis, Bethesda, Maryland May 2005 - Sept 2005

Responsible for analysis of Passport Systems Divisions' CM process as it related to a Central Process reporting to the Bureau of Consular Affairs. Participated in CMMI process improvement in the overall software development lifecycle. Men tored staff members on CM policies, plans, and procedures. Facilitated CCB for the software configuration management. Deputy CM Program Manager Harris IT Services, Falls Church, Virginia September 2004 - May 2005

Responsible for day-to-day activities and schedules of twenty staff members work ing for the Bureau of Consular Affairs Systems Division within the DoS. Ensured all CM and personnel issues were reported and resolved in a timely manner. Ass isted the Configuration Management Functional Manager with the staff yearly revi ews, interview process for new hires, and the management of staff schedules. Me ntored staff members and contractors to the Consular Affairs CM policies, plans, and procedures. Provided accurate identification of software and supporting doc umentation. Base lining of CCB approved documentation into Rational ClearCase/P VCS Version Manager. Tracked all CCB approved change requests through ClearQues t/PVCS Tracker. Senior Configuration Management Analyst - Lead July 2003 - Sept 2004 Harris Orkand Information Services, Falls Church, Virginia Responsible for providing accurate identification of software and supporting doc umentation. Baseline approved documentation into Rational ClearCase/PVCS Versio n Manager. Tracked all Configuration Control Requests through Rational ClearQue st/PVCS Tracker. Team Lead to five software CM Analysts in support of DoS's Con sular Affairs Technical Branch Division. Participated in Peer Reviews of softwa re project and end user documentation to ensure traceability to lifecycle hierar chy and adherence to the CM standards. Performed CM Audits on each software app lication and supporting documentation throughout its lifecycle. Software Configuration Management Specialist Orkand Corporation, Falls Church, Virginia Jan 2000 - July 2003

Responsible for providing accurate identification of software and supporting doc umentation. Baseline approved documentation into PVCS Version Manager/Rational Clear Case. Tracked all Configuration Control Requests through PVCS Tracker/Rat ional Clear Quest. Participated in Peer Reviews of software project and end use r documentation to ensure traceability to lifecycle hierarchy and adherence to t he CM standards. Performed CM Audits on each software application package throu ghout its lifecycle. Hardware Configuration Management Specialist Orkand Corporation, Falls Church, Virginia Dec 1999 - Dec 2000

Facilitated weekly Hardware Configuration Control Board meetings. Produced mont hly status reports for all hardware configuration items that have been submitted through Hardware Configuration Control Board. Reviewed data and updated report s to ensure up-to-date configuration status accounting. Provided accurate ident ification of software and supporting documentation. Baseline approved documenta tion into PVCS Version Manager. Tracked all Configuration Control Requests thro ugh PVCS Tracker.

Configuration Management Research Analyst Orkand Corporation, Falls Church, Virginia

Nov 1998 - Nov 1999

Prepared procedures for the analysis and retrieval of mission critical data. In terfaced directly with the Project Manager to provide project status. Prepared c orrespondence (Memos, Cables, E-mails) providing detailed instructions to users on preparing data and transmission of data to Washington. Assembled information regarding the installation of software programs, build database queries, and ac cess user databases remotely to extract needed information. Built database extr action routine to extract needed data, convert to PC format, and create CD's for storage of the data. Clearance Secret Clearance 02/2005; based on a DISCO background investigation Skills Rational ClearCase & ClearQuest PVCS Tracker & Version Manager Hummingbird Microsoft Office, Project & PowerPoint Remedy & Knowledgebase SharePoint Administration DoS Enterprise Cable System SMART QuickTime Authoria PeopleSoft Education & Training 2009 Program Management Boot Camp 2008 Quint: ITIL Foundations 2006 Global Knowledge: PMP Boot Camp 2003 RTC Enterprises: Configuration and Data Management 2003 IBM: Rational Unified Process 2002 The Orkand Corporation: Overview CMM Level III 2000 Northern Virginia Community College: Certificate Software Configuration Man agement