ROBERT BARTLETT 831 NE 8th St., North Bend, WA 98045 Home: 425-888-1531 Email: rb122188a@westpost.

net SUMMARY OF QUALIFICATIONS Detail-oriented, high-energy telecommunications/IT professional experienced in m anaging complex high-profile projects utilizing technical, organizational and pe ople skills. Excellent customer service, vendor management, and administrative skills enabling on-time, on-budget delivery of services and products. Solution-f ocused leader with the vision, experience and business acumen to apply innovativ e strategies to overcome potential shortfalls, maximize resources, and accelerat e revenue growth and profitability. CORE COMPENTENTICES Project Management * Network Design & Optimization * Sales Engineering * T echnical Support Operational Management * Change Management * Project Delivery & User Trainin g Customer Service * MS Office, Sharepoint, Vizio, & Project Experience * Ven dor Management PROFESSIONAL EXPERIENCE Verizon Business /MCI, Seattle, Washington 1997 - 2009 Cell: 425-890-3926

Project Manager 2008 - 2009 Utilized PMI/PMBOK methodology to project manage and consult on aspects of 2 hi gh-value, 'in-trouble' projects. * Managed post-installation problem resolution for large IP trunking / IP voice CPE implementation. Used Root Cause Analysis to identify and resolve issues res ulting in customer satisfaction and customer investment in $800K additional hard ware. * Oversaw implementation of Third Party Vendor applications and hardware for >$4 M hospitality IP Voice CPE installation. Developed critical path timelines and delivered 3 integrated Third Party Vendor hospitality applications enabling cus tomer to open property on-time with 5-star rating. Team Lead, High Bandwidth Implementation Team 2008 Tapped to lead dedicated, nationwide, 8-person group of experts to clean up orde r input and circuit implementation processes. * Implemented >500 DS3 and Optical Circuits plus all Ethernet circuits nationwid e. * Reduced circuit installation intervals, implementing higher volume of circuits . Resulted in achieving 85% first pass customer acceptance. * Monitored incoming orders for quality; escalated to sales department to mine c orrect information. Resolved 100+ situations, guaranteeing on time order delive ry. * Met improved circuit implementation objective by improving critical order proc ess knowledge within sales teams. Implementation Escalation / Technical Support 2006 - 2007 Responsible for resolving at-risk, high priority, high bandwidth circuit install ation issues by effective escalations for Western US. Reported directly to Impl ementation Director. * Escalated >75 issues with Verizon/MCI internal workgroups and LECs (Local Exch

ange Carriers) across United States enabling customer satisfaction resulting in >$1.5M increased revenue. * Built and utilized strong relationship network to influence key decision maker s. * Represented management and oversaw complex circuit solutions, minimizing any f urther delay. Team Lead, Virtual Technical Performance Group 2003 - 2006 Led 5-person start-up team providing technical support escalation for persistent and chronic circuit performance and repair issues for 8000+ MCI/Verizon commerc ial accounts which billed >$100K. * Worked and resolved >55 escalations per week resulting in customer retentions and freeing up sales account teams to focus on selling additional business. * Utilized strong internal relationships to garner extra support as needed. Technical Performance Consultant, Global Accounts 2002 - 2003 Managed post-sale technical support for 7 assigned Global Accounts all billing g reater than $300K per year including Microsoft voice circuits. Sales Engineer 1999 - 2002 Provided technical sales support for voice and data products servicing Northwest commercial accounts. Consulted on network configuration/design for new and exi sting Frame Relay, ATM, and Internet-based data networks and carrier-based long distance and local voice products. Technical Consultant/Project Management: Local Service 1997 - 1999 Supported Northwest commercial customers, vendors, and multiple internal organiz ations to implement new MCI Local Services product. Acted as project manager fo r 30 diverse city/site installations. Brigadoon.com, Bellevue, Washington Telecommunications Manager 1995 - 1997 Responsible for initial network implementation for start-up Internet Service Pro vider. Led product selection, order placement, implementation coordination of f rame relay, Internet network and local POPS. Managed phone systems, vendor sele ction and cost control for inbound and outbound long distance and local services . * Implemented 30 local Points of Presence (POPS) for dial-up services. * Designed, ordered, and implemented frame relay network to connect POPS to host network. * Implemented Internet connectivity at host. * Managed Customer Service ACD system and main office phone systems for 60-perso n home office staff. Terra Communications, Redmond, Washington Program Coordinator 1992 - 1995 Coordinated program management and sales for US West and GTE Agency Sales progra ms. Supplied system design and project management for hybrid / PBX systems. * Managed US West Agency sales enabling company to exceed $2M annual quotas. * Engineered and project-managed PBX implementations.

EDUCATION / PROFESSIONAL DEVELOPMENT Bachelor of Science (BS) -Recreation Management Eugene, Oregon University of Oregon,

Successful completion of corporate training classes on Project Management, Prese

ntation and Influencing Skills, Frame Relay, ATM, MPLS, IP Addressing and Sub-ne tting, Optical Standards/Design, Ethernet Network Standards/Design, and IP Voice technology.