COMMUNITY MANAGER * PROPERTY MANAGER * ASSISTANT GENERAL MANAGER Dynamic professional with history driving dramatic increases in operational

perf ormance, profitability, tenant retention, and overall customer satisfaction with multimillion dollar residential complexes and organizations. * Create centers of operational and service excellence, building, training and l eading high-performance teams. * Transform complex multisource data into high-impact strategic plans, utilizing advanced analysis techniques. * Provide 360-degree perspective of issues vital to success, leveraging expertis e spanning from sales and marketing to operations, finance, and investments. * Maximize tenant/customer retention and stakeholder experiences, rapidly respon ding to and addressing difficult issues, competing priorities, and fluctuating d emands. * Cultivate world class collaborative environments, uniting parties on all level s on win-win mission and goals. Business & Financial Administration * Entrepreneurship * P&L * Strategic Analysi s & Planning * Forecasting Financial & Operational Optimization * Business & Market Share Development * Sal es & Marketing Market Research * Green Initiatives * Turnarounds * Negotiations * Property Acqu isitions & Enhancements Safety & Compliance * Tenant & Employee Retention * Team Building * People Devel opment JOHN STEWART COMPANY, San Francisco, California * 2008 - Present Full-service state-wide housing management, development, and consulting organiza tion. Property Manager Oversee and coordinate all aspects of daily business, finance, operations, and c ustomer and employee relations for multimillion dollar apartment complex. Formul ate and execute strategic plans to maximize performance across all spectrums. De velop and manage day-to-day implementation of programs, policies, and procedures . Prepare, analyze, and administer all P&L, budgets, forecasts, and capital expe nditures. Coordinate closely with owner. Bid out, select, negotiate with, and ma nge vendors. Facilitate tenant and employee relationship building and incentive initiatives. Ensure 100% compliance with all local, state, and federal laws and regulations. Interview, hire, train, and lead complex-wide employees. Achievements: * Drove numerous improvements in management of multimillion dollar complex spann ing from marketing and customer service to financial performance, green operatio ns, and outside-of-the-box leadership. * Increased occupancy rate from 80% to 98%, improving property's appearance, cus tomer service, waste management, and maintenance. * Cultivated outstanding customer service, satisfaction, and retention, launchin g high-impact relationship building initiatives such as personal recognitions, i ncentive awards, and rapid problem response. * Boosted staff retention by 50%, introducing effective team building, incentive , and retention programs. Operational & Financial Enhancements: * Lowered receivables year-over-year by 43.7% in 2008, 45.1% in 2009, and 75% in 2010, providing strategic, financial, and relationship management expertise. * Eliminated waste and inefficiencies, resulting in $15K savings, thoroughly vet ting janitorial purchases and maintenance supplies.

* Saved +$12K in annual costs in past 12 months, introducing green operations su ch as recycling and compositing; eliminated 55% in monthly waste charges and +$1 K per month. * Minimized delinquencies while lowering costs further, developing robust market ing, sales, and communications campaigns with residents. * Cut quarterly operating costs by 25%, implementing effective tenant retention program. Honors & Awards: * Obtained California Certified Residential Manager (CCRM) designation in 2009. * Received Certificate of Recognition for "Beleaguered Property Manager of the Y ear" for extraordinary excellence in effectively managing challenging issues per meating entire apartment industry. * Honored with Recognition Award for "Strong Leadership Qualities" from Founding Director of Green Operations Company, "Connect the Dots," Maikhanh Nguyen. * Lauded numerous times by vendors for patience and performance such as formal c ommendation on leading successful team from Project Manager at Peacock Construct ion, Inc., Jon Henry. PATANJALI PROPERTIES & INVESTMENT, INC., San Francisco, California * 2002 - 2008 Organization specializing in sourcing, research, and analysis of feasibility of underperforming real estate. Acquisition Analyst (Freelancer, Private Contractor & Sole Proprietor) - Apartme nt Complexes Prospected, identified, and conducted comprehensive evaluation of underperformin g multi-family properties with upside in rental income due to deferred maintenan ce or mismanagement, amongst numerous other areas. Utilized investment analysis and high-leverage management application tools. Analyzed income statements, bala nce sheets, statements of cash flow, and "what-if" scenarios. Contacted, structu red, and negotiated sales contracts with property owners in variety of situation s spanning from loan defaulting and bankruptcy to death and divorce. Performed r eview of up to and over 200-300 property deals on daily basis. Achievements: * Sourced and investigated potential acquisition opportunities in multi-family a nd apartment complexes with 50-400 units in $5-35M price range throughout emergi ng markets such as Austin, Dallas, Houston, and Phoenix. * Pinpointed high-return value-added deals aligned with optimal investment param eters, rapidly identifying, researching, analyzing, and evaluating 100s of distr essed properties based on complex variables. * Maximized value for seller and investors, serving as pre-foreclosure specialis t reviewing, processing, and analyzing ~200-300 properties weekly, preparing det ailed equity analyses, and sourcing optimal deals. * Accurately determined property investment prospects, using static performance ratios such as market cap rate, gross rent multiplier (GRM), debt service covera ge, cash-on-cash return, and advanced tools such as IRR, MIRR, New Present Value Analysis, Future Value Analysis, and projected financial analysis. * Enabled fast and simple determination of actual purchase price, fair market va lue, and beginning rental income to attain rate of return goals, using Goal Seek and Sensitivity Analysis. CLARENT CORPORATION, Redwood City, California * 2001 Global entrepreneurial-focused company with offices in +35 countries. Market Intelligence Analyst Conducted in-depth research into worldwide markets for internal and external cli ents with competing priorities in +35 countries; included topical research, comp etitor analysis, market analysis, and industry trend evaluation using "strengths

, weakness, opportunities, and threats" analysis platform. Managed resources and data for quick response intelligence analysis for global sales team. Organized and disseminated complex multisource information to 750 staff including sales fo rce, upper management, and department heads in +35 countries. Achievements: * Played major role in establishing new market research and market intelligence department from ground-up, building entire prototype; became standard model for all companywide critical market intelligence, and involved millions of dollars a t stake with each decision. * Institutionalized information gathering, developing standardized methodologies and practices; included standards analysis, categorization, and posting on comp any intranet. * Instrumental in producing +$300M in sales and 8% profit increase in 9 months, expertly researching, analyzing, recommending, and providing strategic and tacti cal guidance to 750 professionals in +35 countries. * Earned outstanding reputation for ability to identify opportunities and impend ing problems undetected by colleagues and clients. * Became "go-to" person for quick response market intelligence information for 7 50 professionals including upper management, department heads, and sales force i n +35 countries. REVEAL NET, San Francisco, California * 2000 Provider of turn-key sales development solutions for emerging internet companies . Business Profiled anies in stigated Development Analyst and researched information technology initiatives at 5,000 largest comp US. Performed cold-calls with CEOs, CFOs, and key decision makers. Inve and qualified prospects for clients.

Achievements: * Compiled comprehensive database containing all key decision makers at 5,000 la rgest companies in US. * Achieved 1 of highest sales call performance rates based on positive responses with top senior executives. ADDITIONAL PROFESSIONAL HISTORY BAY MANAGEMENT CORPORATION, San Francisco, California * 1986 - 2000 Company specializing in optical storage software devices including essential bus iness categories such as database software, reference training materials, and st ock imagery products. Sales & Marketing Manager * 1995 - 2000 * Identified and designed strategic sales and marketing plans for new markets. * Performed market analysis, audience development, and customer satisfaction imp rovements. * Translated findings into strategic recommendations for senior management. * Provided critical input for sales and marketing functions of company. Sales Manager * 1991 - 1995 * Generated top revenues and repeat business, championing high-impact marketing campaigns, customer acquisition strategies, and professional networking. * Increased repeat business by 50%, grew sales by 25%, and boosted profits by 15 %. * Served as turnaround expert; continually handpicked to revitalize ailing busin ess lines. * Grew revenues by 41% and profits by 12% for underperforming business unit in 6 months, expertly analyzing product positioning, and revising customer target st rategy.

NOTE: Retail Sales Associate, BAY MANAGEMENT CORPORATION, San Francisco, Califor nia (1986 - 1991). ***Ranked as #1 sales associate for 3 consecutive years, and selected by management to train new hires. EDUCATION Bachelor of Science in Business Administration: Marketing Major University of Louisiana, Lafayette, Louisiana PROFESSIONAL CERTIFICATES California Certified Residential Manager (CCRM) Certificate in Real Estate (Income Properties & Apartments) - College of Alameda Certificate in Managing Multiple Priorities - Fred Pryor Certificate in Budgets, Finance & Accounting - Fred Pryor Certificate in Microsoft Excel - Fred Pryor Certificate in Project Management - Skillpath PROFESSIONAL AFFILIATION California Apartment Association TECHNICAL SKILLS Microsoft Office Suite MRI Property Management Accounting Software BostonPost Property Management Accounting Software Landlord's Cash Flow Analyzer Real Estate Finance Software