Kajal Patel 2552 N 124th Street Wauwatosa, WI 53226 patelkajal086@gmail.

com (414) 426-2436 _________________________________________________________________________ PROFESSIONAL PROFILE An individual with a background in Health Care and Business Administration who i s a motivated, hardworking, focused professional who has demonstrated responsibi lity, organizational skills, and business personal skills. Ability to work in a fast paced business environment with challenges and problem solving techniques. A goal oriented, team worker with interpersonal skills and is able to demonst rate leadership to achieve a targeted mission. SKILLS Professional Development * Performance Improvement * Problem Solving * Patient S ervices * Sales * Multi-Line Telephone System * Insurance Verifications _________________________________________________________________________ EXPERIENCE Children's Hospital of Wisconsin, Wauwatosa, WI (2010-Present) Patient Access Intern: An individual project that involved independent practice of health care analyzing, planning, and organizing ideas for a patient access de partment. Training of website building obtained. Shadowed and observed many he alth professionals throughout the hospital. * Speeded up process for registrations by providing the resource materials staff needed from creating the departmental website on the intranet. * Provided department specific tools by observing staff work stations to ensure the proper training material were available to make registrations more efficient . * Reduced registration time for registrars by implementing the training website and eliminating book & binder references. * Increased accuracy of patient registrations by creating the website with relia ble and updated sources. Children's Hospital of Wisconsin, Wauwatosa, WI (2008-Present) Patient Access Representative: Responsibility included registering patients in t he emergency room, communicating families about insurance processes, and verifyi ng insurance eligibility. * Stayed in minimum account of duplicate medical accounts by verifying Medical R ecords. * Utilized budgeting by being part of the Schedule Committee to help change sche duling for the Patient Access Team depending on volume in the emergency room. * Maintained high accuracy levels of registrations despite the high levels of vo lume. * Provided Patient & Family services and improved quality of service. * Exercised HIPAA compliance and other hospital policies and procedures. North Shore Bank, Brookfield, WI (2007-2008) Teller: Teller responsibilities included transactions of withdrawals and deposi ts, customer service, faxing, and bank product sales. * Earned a certificate of Achievement in safe deposit training. * Increased revenue by keeping up with product offers and promotions. * Maintained accuracy by utilizing professional communication and mathematical u se.

Boston Store, Wauwatosa, WI (2006-2007) Sales Associate: Responsibilities included customer service, stocking, and merc handise sales, and sales of in-store credit cards. * Increased departmental revenue by opening excessive amount of in-store credit card sales. * Enhanced customer service in sales by using professional communication. * Proven excellent team worker by providing assistance to other departments and organizing the department stocking and cleaning. The Scent Shop, Brookfield, WI 2005-2006 Sales Associate: My job required strong communication skills and offering sales to customers. It was a single employee work environment that required multi-tak ing. * Assisted in inventory, stocking, and writing and ordering list for fragrances that needed to be ordered. * Maintained daily depository of cash, and sales count end of the day. EDUCATION/ TRAINING 2006-2010, University of Wisconsin Milwaukee, Milwaukee, WI BA in Health Care Administration & Minor in Business Administration 2002-2006, Wauwatosa West High School, Wauwatosa, WI OTHER SKILLS Microsoft: Word, Excel, PowerPoint, & Access Medical Terminology IDX, Chartmaxx, Sunrise, & People Soft Insurance: Medicaid, Medicare & Commercial insurances AFFILIATIONS 2008: Aurora Sinai Medical Center, Volunteer, Wauwatosa, WI 2003-2006: Key Club, Volunteer, Milwaukee, WI LANGUAGES English, Gujarati, Hindi, and Punjabi