Cathy P. Keith 1793 Amber Court Frederick, MD 21702 301-668-2661 ck119282e@westpost.

net Career Objectives: To obtain a position as a Software Quality Assurance Analyst Summary of Qualifications: 15 years of experience as a Quality Assurance Analyst in the Information Technol ogy field, concentrating in SDLC with an emphasis on disease management, health care, medical research programs and global retirement solution applications in g overnment, public/private sector and commercial areas. Experience includes all levels of testing, integration, regression, performance, stress/load, user accep tant testing, and security, creating test plans, test cases/scripts, tracking an d solving test issues. Education: Kaplan University 2010-Present (Criminal Justice Computer Crimes) Career Development Institute 2004-2005 (Website Design) Computer Learning Center 1995-1996 (Computer Programming) Summary of Computing Skills: Operating Systems: Windows XP, Windows Vista 2007, 95/98/ME/NT 4.0/2000/XP, UNIX , MS DOS Programming Languages: HTML, SQL RDBMS: SQL Server 2005, MS Access, Oracle, ETL, Technologies and Application Software: MS Office Suite: Outlook, PowerPoint, HP Quality Center, Jira Project Tracking tool, Active Batch Web Server, Web Client Export and Import, CSV/TEXT, EDI Professional Experience November 2006 - January 2011 APS Healthcare, Inc. Quality Assurance Analyst Quality Assurance Analyst providing thorough testing of desktop application, win dows and Web-based client/server solutions for Healthy Together chronic care, di sease management, health and wellness application that provided health risks ass essments to a user base of over 500,000 individuals. Detailed responsibilities include: -Developed test plans, test scenarios, and detailed test cases based on the use case documents, Business Requirements, and Functional Specifications. -Provided functionality, Security, GUI, End-to-End, System, Configuration, and B ack End testing. -Reviewed new and modified program, including documentation, diagram, and flowch art, to determine if programs performed according to user request and conform to guidelines. -Identified barriers and root causes of QI issues and performance gaps. -Performed Regression, UAT testing to ensure product integrity after modificatio ns and enhancements. -Analyzed and tracked defects, and generated reports using Jira project tracking tool -Provided feedback to both management and team on the quality of work.

-Participated and led appropriate project work. June 2003 - November 2006 Constella Group, LLC. Quality Assurance Analyst A support contractor to the Department of Defense Congressionally Directed Medic al Research Programs that provided researchers with technology tools, technical support to help navigate the complexities of IT system operations, planning and implementation; data privacy, security and connectivity; research grants adminis tration; and regulatory compliance. Detailed Responsibilities Include: -Provided compliance evaluation, and release of batch production records, QC lab oratory data, and other documentation. -Worked with the business unit clients, and assisted them with user acceptance t esting. -Provided help desk, technical support and solutions to external and internal us ers. -Provided training to user support specialist on operational procedures. -Developed training and Standard Operation Procedures guides based on technical support issues. January 2001 - June 2003 Constella Group, LLC System Analyst A support contractor to NIH/CDC Research Programs that provided researchers with technology tools, technical support to help navigate the complexities of IT sys tem operations, planning and implementation; data privacy, security and connecti vity; research grants administration; and regulatory compliance.. Detailed Respo nsibilities Include: -Provided UAT, regression, load/stress, integration; and functional testing for web-based, client server applications. -Developed, implement, maintain, and execute test plans, test scenarios and test cases, using formal test methodology. -Provided front-end and back-end testing; integration, regression testing and ve rification of changes to existing software and newly developed software. -Provided help desk and technical support and solutions to external and internal users. -Provided follow-up, to production migration processes to ensure successful impl ementation of modified/developed software and related components. -Provided support to the business unit clients UAT testing. July 1995 - February 2002 PNC Retirement Solutions (Currently WyStar Global Retirement Solutions) Software Tester Software Tester providing thorough testing of desktop application, windows and W eb-based client/server solutions for recordkeeping, and administration system. Detailed responsibilities include: -Developed, implement, maintain, and execute test plans, test scenarios and test cases, using formal test methodology. -Provided front-end and back-end testing; integration, regression testing and ve rification of changes to existing software and newly developed software. -Provided help desk and technical support and solutions to external and internal users. -Provided UAT, regression, load/stress, integration; and functional testing for

web-based, client server applications.