SUMMARY OF QUALIFICATIONS A target-orientated manager with experience in project management, problem solvi ng, budgeting, department management, staff

training, and teamwork. Areas of Expertise include: Project Management, Negotiation Skills, Definitive C ustomer Service Skills, Salesmanship, Problem Solving, Management - Creating the Successful Team, Coaching and Teaching, Financial Analysis & Budgeting, Process Documentation, Communication Skills, Bilingual (German). Computer proficient with Microsoft Access, Word, Excel, and PowerPoint Self-starter, efficient, practical, rational, and independent. A stable, organi zed, pro-active leader familiar with many disciplines, eager to accept responsib ility and committed to excellence. PROFESSIONAL EXPERIENCE Home Depot, Brewster, NY Receiving Department Supervisor Home Depot, Fishkill, NY Paint Department Supervisor Lighting Decor Department Supervisor Flooring Department Supervisor 2010-Current 2008-2009 2007-2007 2006-2008

Store Key Holder - Part of the management team which is responsible for opening or closing the store. Responsibilities include verifying the vault, opening the self-check out registers, verifying the safety of the store, resolving issues/c oncerns which may occur with customers or associates in a timely manner, managin g markdowns, and holding associates accountable for their workload and customer service. Develop sale's skills and product knowledge with staff. Maintain the i ntegrity and work ethic of the store. Assigns work to and motivate other Depar tment Supervisors in leadership responsibility. Manage resources between depart ments. Interview potential employees and make recommendations. Build teams wit hin, as well as, between departments. Manage inventory levels. Committed to superlative, friendly customer service with the ability to understa nd the customers' viewpoint and assess their needs, provide them with the produc ts & services required to insure a happy customer and repeat business. Home Depot, Wappingers Falls, NY Sales Specialist, Flooring 2004-2006 Sales Associate, Decor 2004-2004 Understand and meet customer needs and provided definitive Customer Service Enable the customer to complete their project by providing the products required and the information necessary to do the entire project. Special Orders - write up and follow through to ensure the customer receives the ir merchandise in a timely manner Manage department merchandise to ensure that the department is well stocked and clean. Decrease loss by attending to customer needs and ensure that damaged products ar e recorded properly Cross trained in other departments, such as Paint and Floor / Walls Assist in Decor, Millwork, Kitchen / Bath, Hardware, Building Materials, and Lig hting Reader's Digest Manufacturing, Pleasantville, NY Manager, Postal Regulations Compliance, Distribution / Logistics Department 997-2003 1

Assistant Manager, Postal Regulations Compliance

1995-1997

Provided Financial analysis reports to senior management for all First Class, St andard Mail, and Parcel Mail shipments Created a reference manual, for internal use, documenting the U.S. Postal Servic e and relevant postal mail design regulations: reducing the possible mailing pen alties given by the Postal Service and reducing the man hours needed to correct compliance issues Negotiated regulation interpretation with various postal agencies across the cou ntry which further reduced the number of possible penalties Managed the project which provided the process flow for automation of internal r egulation system saving an average of $100,000 in regulatory penalties annually Ensured compliance to all regulations for all direct and parcel mailing formats avoiding $400,000 in penalties Negotiated documentation misinterpretations with the U.S. Postal Service avoidin g $80,000 in penalties Changed Testing/Sampling procedures and suppliers to improve report of results a nd saved $60,000 Interact with internal departments and outside Alliance mailers to ensure timely and profitable mailings Direct Production Assistant in daily use of internal mail sortation system Perform post mortems and recommend alternative methods to improve future mailing projects Lead team that automated the information flow from Promotion Production to their component suppliers and their internal customers saving processing time and ens ured a timely completion of the project. Developed processes that will enable better information flow and communications between Distribution / Logistics and other Operations departments Trained Promotion Production in basis postal regulations, enhancing the format d evelopment process Coordinator / Buyer, Promotion Production Financial Coordinator 1990-1995 1989-1990

Managed the inserting, printing, and delivery of finished components on time Forecast upcoming promotion projects Examined mail piece designs and made suggestions to improve machinability Quoted components that were not part of the Alliance agreement Assigned Alliance and negotiated non-Alliance projects Supervised mailing of RDA mail by Alliance Mailers Checked invoicing from suppliers and approved payment Team member in the development of internal addressing indexing/coding system EDUCATION Masters in Management of Technology, Polytechnic University, New York City, NY 1 998-2000 Bachelors of Science in Business Administration, Marymount College, Tarrytown, N Y 1991-1994 PROFESSIONAL ASSOCIATIONS National Association of Female Executives (NAFE), New York, 1998-2004 Project Management Institute, Hudson Valley Chapter, NY, 2002-2004 Hudson Valley Postal Customer Council - Treasurer, Hudson Valley, NY, 2001-2003