Frank Delgado fd130b160@westpost.

net (203) 374-2474 83 Bonnie View Drive Trumbull, CT 06611 Summary of Skills and Accomplishments Management Development and Training Leader; Master Black Belt; Lean Six Sigma Training and Process Improvement Expert Over 35 years of experience designing, developing and presenting training semina rs in five areas: Quality (Six Sigma); Managerial / Supervisory; Skill Developme nt and Sales / Marketing to Fortune 500 companies in such industries as: financ e; telecommunications; manufacturing and education. Below are some accomplishme nts: *I've build and developed three full training departments at Verizon (GTE), Eute ctic and for Department of Housing and Urban Development (H.U.D.). *Conducted over 1500 quality and management seminars to over 25,000 thousand par ticipants *Completed over 50 Quality Projects complete with Change Management plans that i ncluded change and communication plans as well as influence tactics while at GE *Facilitated over 100 Kaizens (Lean events) for process improvements efforts cut ting cycle - time and increasing through-put for a variety of business processes . *Designed and development over 30 training courses for GE, Ingersoll-Rand, Veriz on and Others. Summary of Professional Experience: Merck Corporation - Lean Six Sigma Training Manager GE - Six Sigma and Lean Training Leader; Quality and Sourcing Manager Ingersoll-Rand - Corporate Management Training Leader Learning International - Project Manager Eutectic Corporation - Director: Education and Training GTE Corporation (Verizon) - Corporate Training Manager and Training Specialist Bullard Machines Tools (White Consolidated Industries) - New Product Development Leader Textron Corporation - Material Requirements Planning Analyst Parker -Hannifin - Design Draftsman U.S. Department of Urban Housing: Leader - Training Operations ************************************************* DETAILED WORK EXPERIENCE 4/6/09 - 7/22/09 Merck and Company - One Merck Dr. White House Station, NJ 08889 Merck is a global research driven pharmaceutical company. Merck discovers, deve lops, distributes and markets vaccines and medicines to address unmet medical ne eds. Training Manager - Merck Sigma Delivered Merck Sigma training curriculum for employees in Green Belt; Black Bel t; Change execution methodology; Executive Belt and Lean training. Worked for the following Directors: Tara Scherder and Gregory Anthos 9/1/98 - 2/28/09

General Electric Capital Real Estate, 901 Main Street, Norwalk, CT GE Capital Real Estate, (www.gecapitalrealestate.com), headquartered in Norwalk, Connecticut, GE is one of the industry's leading global resources for commercial real estate finance. Manager: Quality and Six Sigma Training: Master Black Belt Responsibilities for six sigma implementation; design for six sigma instruction; Lean Six Sigma training and internal consulting for teams wor king on improving or developing new processes and products. Also work with strat egic suppliers and customers on both training and project / process improvement projects. Additional responsibilities include skill development training in: C hange Management; Influencing Skills; Presentation Skills; and Workout Sessions. Accomplishments: *Cost avoidance savings of over $25 million in various projects. *Conducted over 550 seminars for over 13,000 GE Associates in Six Sigma; Design for Six Sigma Methodology; Change Management; Lean Six Sigma; Influence Skills; Presentation Skills and Management and Supervisory Skills Development. *Completed over 20 domestic and international process improvements projects. *Guided and mentored over 300 Quality Process Improvement Teams. *Master Black Belt Certified; Black Belt Certified and Green Belt Certified Worked for the following managers: Sue Santos; Beverly Pettersen; Troy White and Gregg Morin. 12/11/1995 - 9/1/1998 General Electric Capital Corporate Services, 260 Long Ridge Road, Stamford, CT GE Capital provides a variety of consumer services, credit cards; life and auto insurance; mid-market and specialized financing; specialty insurance; equipment management, to businesses and individuals in 45 countries around the world. Cur rently named GE Commercial Finance. Manager of Quality and Sourcing Training: Corporate-wide responsibility for Quality for the Sourcing functional area. Con ducted needs assessment; supplier quality (Six Sigma)/Master Black Belt Certific ation); internal /external process design; management development (360-feedback 1:1 coaching, program) and Six Sigma Process design. Also involved working with acquisition integration teams. Accomplishments: *Mentoring Sourcing personnel on Six Sigma and Design for Six Sigma methodologie s. *Re-designed Sourcing Process and developed Handbook used throughout GE. *Conducted numerous process improvements projects for Strategic suppliers. Worked for the following managers: Bart Heenan; Stan Mickens 8/8/94 - 11/15/95 Learning International (Division of Times Mirror) 225 High Ridge Road, Stamford, CT 06904 Learning International (formerly Xerox Learning Systems) is the largest producer of sales and service training Project manager and Instructional Designer Project management responsibilities for research, content development and design of competency based models for sales; marketing and service training programs sold on the comm ercial market.

Worked for the following managers: Catherine Glassanos; Howard Kamens 3/12/90 - 8/8/94 Ingersoll Rand Company, 200 Chestnut Ridge Road, Woodcliff Lake, NJ Ingersoll-Rand manufactures bearings, locks and tools, construction equipment an d other engineered products. I-R has 34k employees worldwide and generates $4 b illion in revenue. Corporate Training Manager: Corporate-wide responsibility for design, development and presentation of execut ive and middle management programs using internal and external sources. Other Re sponsibilities: Needs, Tasks Analysis, opinion surveys, and performance evaluati on strategies Training Programs Designed and Presented: Accomplishments: *Developed series of courses for re-engineering processes, quality and managemen t. *Task team member to implement Six Sigma and total quality process at IngersollRand. *Designed total quality series to address reduction in errors, decrease in cycle time and increase customer satisfaction for the Production Equipment Group. Worked for the following director: Elaine Ercolano 1/15/89 - 3/5/90 Eutectic Corporation, 40-40 172nd Street, Flushing, NY Eutectic manufactures and sells welding products and services. Director - Education and Training: Initiated a complete training department. Responsible for technical, management , marketing and sales training to support strategic plans. Training concentrati on was on sales, marketing and distributor training. Worked for the following COO and CEO: Paul Krammer; Ron DaSilvera 1/28/83 - 1/13/89 GTE Corporation, One Stamford Forum Stamford, CT (Currently named Verizon Corp .) GTE manufactures and sells telecommunication equipment and services. Revenues: $22 billion; 160k employees Corporate Training Manager - International: Developed an international training department with 8 trainers and a $3 million dollar budget. Delivered seminars worldwide. Managed the International visitor and scholarship programs, prepared customer training proposals, conducted needs studies, task analysis, opinion surveys and organizational development plans. Training Specialist: Started a training department for GTE's Diversified Products and Services Corpor ate Group. Designed, developed and delivered seminars on organizational behavio r and management development for mid-level management. Accomplishments: *Developed a training department where none existed before *Expanded management training internationally (Mexico, Spain, Argentina, Caribbe an) *Considerable cost avoidance and reliance on external consultants

Worked for the following directors: Bill Macualy; David Richardson 8/15/81 - 1/20/83 Bullard Machine Tools, 25 Canfield Ave., Bridgeport, CT Bullard was a division of White Consolidated Industries that manufactured vertic al turret and twin spindle lathes machines. New Product Development Manager: Responsible for market research, forecasting, budget planning, material requirem ents planning configuration management and production planning for new product development. L ed a task-force to convert a manual to an automated material requirements planni ng system Worked for the following Manager: Joseph Celotto 7/1/79 - 8/10/81 Lycoming Division of Textron Corporation, 900 Main Street, Stratford, CT Lycoming is a producer of gas turbine engines for the Army's SM1 Battle Tank and luxury jet airplanes. The Company had 6,000 employees and $1 billion in sales. Material Requirements Planning Analyst: Material Requirements Planning (MRP) responsibilities were: planning inventory i nvestment; order scheduling; work-in-progress and production planning. Worked for the following VP: Jim Close and Robert Crocker Training Specialis: Responsible for coordinating in-house training for the Company's technical repre sentatives and management training for high-ranking Army and Air Force Officers. Responsibilities included: curriculum development, technical and management tra ining. Worked for the following Director: Andy Monastere 9/21/78 - 6/29/79 Roberk Division of Parker-Hannifin, Shelton, CT Roberk manufactured a line of automobile accessories. Design Draftsman: Designed automobile components from engineering specifications, sketches, layout s and concepts. Worked for the following Manager: Bernie Sharpe 10/1/74 - 9/15/78 Institute of Training for Employment, 350 Crescent Street, Bridgeport, CT The Institute of Training for Employment was a federally funded training institu te for the purpose of providing job and skill training in cooperation with the l ocal industries Supervisor of Training Operations: Responsible for the administration and supervision of technical courses. Includ ed courses in the following areas; Mechanical drafting and Blueprint reading; El ectro-mechanical assembly; automobile mechanics; Word processing and English as a second language. Worked for the following Institute Director: Em B. Thompson

Education MA, Education / Business Management, Fairfield University, Fairfield, CT BA, Organizational Behavior, University of Connecticut, Storrs, CT Engineering, Mechanical, Bullard Havens Technical School, Bridgeport, CT Languages: Spanish (conduct all seminars and courses in Spanish as well; also have conducte d numerous international seminars) Computers: Macintosh as well as the PC, to design, development and layout training manuals and programs Software: Minitab, Photoshop, Microsoft Excel, Word, PowerPoint, PageMaker, Quar kXpress, etc.