Customer Service/Accounting (Payables & Receivables) Medical Billing/ Small Offi ce Management/ Restaurant Management SUMMARY Motivated individual

with demonstrated proficiency in listening to clients needs . Known for honesty, integrity and a genuine passion for achieving goals for sel f and others. Superior interpersonal dynamics interface seamlessly with others f rom all levels, backgrounds and cultures. Respected for maintaining a profession al and positive demeanor.

EXPERIENCE Store Manager - 2010 - 2011 A Dollar Cash Advance & Title Loans, Batesville, MS 38606 Managed accounts payable and accounts receivibles. Accepted payments from custom ers for their payday and title loans and entered payments into the computer. Set customers up for new loans insuring they were set for the correct due dates acc ording to their paydates, opened new customers accounts, made collection calls a nd set up accounts 90 plus days late for repo's. Worked with district manager t o try and get the bad debt in this store in line. The assistant manager and I br ought the bad debt down to 64% from 98.86 within the first 30 days of my managin g this store. Reduced the bad debt by approximately 10-17% each month. Office Manager - 2006 - 2010 Cash Tyme, Gonzales,Louisiana Prepared customer documents for the purpose of borrowing money based on payday l oan concepts, performed credit checks on clients. Marketed store to draw more c lients into store for the purpose of obtaining more loans and increasing custome r base. Approved and declined applications based on based on a scoring system. Scheduled hourly employees,posted accounts payable/receiviables. Prepared and ha ndled all correspondence and maintained files and cash handling. Tax Preparer - 2008 - 2009 H & R Block, Gonzales,Louisiana SEASONAL POSITION. Prepared tax returrns for clients. Handled customers service inquiries, filed all correspondence, processed tax returns. Resolved issues for clients with the IRS and state tax offices past and present. Licensed by the IRS to prepare and file income tax documents. Attended and completed Tax Prepara tion classes through Jackson Hewitt and H&R Block, currently I have certificates from both companies, used Drake system year for 2010 tax season. Tax Preparer/ Receptionist - 2008 - 2009 Jackson Hewitt, Gonzales, Louisiana SEASONAL POSITION. Handled customer service inquiries, filed correspondence, and processed tax returns. Assisted clients with tax returns and questions, issues with the IRS and State tax offices to resolve past and present issues. Licensed by the IRS to prepare and file Income Tax documents. Office Manager - 2004 - 2006 M R S Construction, LLC, Gonzales, Louisiana Performed all in office accounting procedures for accounts payable, accounts rec eivables and posted payments to correct accounts. Prepared all documents for CPA , prepared time sheets for payroll department, all employees were considered to be independant contractors. Scheduled jobs according to completion time and work that needed to be performed based on work order system. Conducted interviews. Manager/Assistant Manager/ Shift Manager/Waitress Trainee - 1995 - 2004

Pizza Hut, Memphis, Tennessee & Batesville, Mississippi Started with Pizza Hut as a waitress trainee and worked my way up to store mana ger in Bartlett, Tennessee. Managed daily operations of dining room and service . Managed operations from employee scheduling and supervision to training prope r use of equipment used. Prepared hot and cold food items for salad bar. Maxim ized profitability by maintaining low food and labor costs. Performed nightly sa nitation inspections at closing. Performed under pressure in a fast paced envir onment. Characterized as a very reliable person with high ethical standards. Ha ndled crisis situations. Acquired a strong knowledge of basic kitchen and restaurant management, such as supervision,discipline,sched uling,training,accounting and marketing. Investigated and resolved food quality and service complaints. Inspected and maintained visual presentation and quali ty of food preparation. Hired, trained, and supervised kitchen staff of 16. Co ntrolled food cost by following company portioning guidelines.Handled cash flow and revenues, made bank deposits nightly, audited sales slips. Prioritized wor k schedules and delegated assignments and tasks to be completed by staff. Office Manager - 1978 - 1995 PBM, Memphis, Tennessee Entered invoices for vendor services into computer, posted payments for services and procedures to proper patient accounts. Prepared billing statements for pat ient accounts, posted payments from insurance companies and patient co-pays. Ma de collection calls on past due accounts, made payments to vendors and service p rovider's.

EDUCATION B.S., Business Management/Accounting - 1977 University of Southern California at Berkeley , Oakland, California GPA: 3.87. Made Deans list: 1973,1974,1975,1976,1977 H.S., Business with minor in Accounting, - 1973 Nicholas Blackwell High School, Bartlett, Tennessee,GPA:4.0