Nancy R. Torres Cell: 512-626-5474 1040 Broad view, Austin TX 78723 Email: nt12e7d64@westpost.

net High Potential Community Director Resourceful, dynamic professional with over fourteen years of broad range experi ence in the multi-family industry. Highly skilled in multi site management operations, renovations, acqui sitions, lease ups, restructuring of troubled sites plus a strong leader and motivator who excels in teaching, training and empowering employees. Demonstrated strengths in efficiency improvement and profi t optimization and a proven track record of success in creative and effective management of diverse p ersonnel in multiple locations. Flexible, adaptable, results driven and committed to quality process and product. Relevant Experience & Professional Accomplishments: Effectively increased property N.O.I 16% and increase income 7% in less than 9 m onths. Experience working with federally funded Section 8 programs. Dealt with in the legal system on matters such as evictions and property legal m atters Managed multi-properties by dividing the time between the perspective properties . Conducted sales and purchases for companies by being the representative at the p roperty level. New innovating ideas for social networking for your company that have helped in a 63% resident retention and a new lease 4% capture rate in less than 2 months. Proven ability to keep expenses at budget or below. Repeatedly held the accomplishment of one of the highest Customer Service Rating s in the company. Technical Expertise Includes: YARDI (Voyager and Enterprise) both DOS and web, One Site Leasing and Rents, Pow er Site, AMSI, Rent Roll, Microsoft Works, Word, Ops Technology, Outlook and Excel, Blue Moon S oftware and both TAA , NAA contracts and Red book forms. Employment Experiences: Community Manager Mosaic Residential 2008-2010 Supervised daily operations of 4 staff members and 167 apartment homes. Achieved a $8.9K or 8% increase in the average monthly revenue when compared to the average monthly revenue achieved by the prior management. Achieved a $70.00 effective rent increase while outperforming the sub-market occ upancy by 5.7% on average. Supervised an interior and exterior multi-million dollar renovation of a Class B mid 1980s vintage asset. While gently forcing vacancies was able to maintain an occupancy of 94% or highe r with effective rent increases ranging from $62 to $170.00. Improved purchasing processes to reduce costs and manage inventory. Successfully refined and implemented new Go Green projects at no expense to comp any that produced extra revenue for company while decreasing energy expenses. Entrusted in starting and managing all social networking for the community. Prepared and established a strong resident retention program centered on residen t relation service to maintain occupancy. Prepared annual budgets and revised marketing plans for Community.

Entrusted to market and promote ideals and management standards of management co mpany. Valued member of management companys training and development team. General Manager Sentinel Real Estate 2003-2007 Supervised daily operations of twelve staff members and 600 apartment homes and five staff members on a 368 unit property. Made income budget for the community for the first time in eight years while dec reasing expenses. Maintained 93% year average occupancy while decreasing concessions month over mo nth. Prepared marketing plans and established a strong resident retention program to maintain occupancy. Prepared annual budgets and completed all capital projects in timely manner. Successfully refined and implemented new procedures to decrease vacant energy us age and received over $8000.00 return of over payment from energy company. Representative at property level to aid in sale of property. Conducted audits for purchase of property. Was voted most improved property in 2006. Prior Experience: 1996- 2002 Assistant Manager for Stoney Ridge Apartments Assistant Manager for Spring Creek Apartments Temporary Employment through Employments Etc Community Manager for Imperial Gates Apartments Interim Property Manager for Garden Gates Apartments Community Manager for Brook dale Estates Educational Experience: Grand Island Senior High School Nebraska