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Education:

Electrical Engineering Background

Computer Software: MS Office 2007 MS Word MS Excel MS Outlook MS PowerPoint MS SharePoint MS Visio. ACR Primary AC power event analysis software. Experience: International Game Technology, Reno, NV. Multiple positions from 6/1996 to 11/2008 Electrical Engineering, Field & Gaming Regulator Support Test Engineering Supervisor Field Quality Assurance Team Supervisor Customer Feedback ISO 9000 Element owner, Service Logistics Engineer, field expansion of systems games and communication equipment Technical writing, both Electrical and Mechanical Engineering. Creation of, SOP as, policies, flow charts, test procedures, product failure root cause analysis and associated reports. *ISO 9001-2000 element owner in the Quality System. *Worked with internal Quality Management group to establish and continually impr ove the internal quality process for both products and services. *Generation of policies, procedures and supporting flow charts for service techn ician activities. *Work with internal auditors to periodically confirm that the documented policie s, processes and procedures are being properly followed. *Point man for ISO certification auditor (SGS) to review internal activities and quantify the online customer satisfaction feedback process and closed loop resu lts. *Working with Marketing IS personnel created an internet customer feedback proce ss and ISO / executive reporting infrastructure. *Establish periodic inspection procedures for technicians to conduct preventive maintenance using supporting check sheets and flow charts. Included seal and lo ck inspection / confirmation to ensure security of machines. *Conduct analysis of field problems, both mechanical and electrical to determine root cause. Coordinate with engineering to determine solution options. Deve lop chosen option and document required activity to resolve the issue, with supp orting pictures, flow charts and diagrams. Create documentation with supporting photos to present to both customers and internal service department technicians for step by step resolution of the issue. *Supervise and lead a field inspection/audit and quality assurance team to all g aming jurisdictions nationwide. Conduct field inspection of all multimillion do llar jackpot machines.

*Work with customers, vendors and regulatory groups in gaming jurisdictions all across the USA. *Conduct customer follow up to ensure customer issues were resolved to their sat isfaction. Additional background experience: *USAF Strategic Air Command. Assigned to Communications Center and Command Pos t of Minute Man ICBM base in Cheyenne, WY. Security Clearance: Top Secret, Cry pto access. *Conceived, designed and created custom field quality assurance system for inspe ction of vehicle smog inspection stations. Produced systems for clean air group s in numerous states. System had to meet Federal EPA standards and produce requ ired periodic Federal QA compliance reports. *Wrote articles for the HOT TOPIC section of the IGT Point to Point publication distributed to all customers worldwide. Articles covered facility primary pow er / grounding requirements and lightning mitigation for electronic equipment pr otection. *Established an extensive AC power test / analysis process to be conducted at ea ch casino prior to installation of high dollar jackpot games and communications equipment. Ensure compliance with National Electrical Code and equipment power requirements. Selected test equipment, generated technician check sheets and o perator instructions for test equipment. Provide ongoing technical support of f ield technicians in all jurisdictions when problems were discovered in a facilit y power distribution system that failed our power quality tests. *Guide facilities engineers in casinos experiencing power distribution /groundin g problems to possible solutions to the problems. Gaming facilities included h ardened sites, river boats, cruise ships and temporary facilities. *Develop application criteria for installation of Uninterruptable Power Systems for gaming machines and communications equipment. Applied both line interactiv e and online units for individual and multiple machine applications. Coordinat ed communications between large scale UPS manufactureras applications engineers and customer facilities engineers for applications of UPS systems to power entir e gaming floors. *Design and fabrication of special application electronic systems for government and military applications, some classified. Provided consulting services to me et business management requirements, including technical responses to government RFPs and RFQs resulting in contract awards. Created all required policies, SOP s, periodic quality assurance tests including progress reporting structure to me et and maintain contract requirements. Provided consulting services to address primary power and grounding issues for mobile and remote installations of electr onic equipment. Significant experience in all facets of business management fro m high level contract negotiations and marketing to shipping receiving. *Owned and operated Saylor Electronics from 1972 to 1996. Primary customers: US Navy, USAF, NASA, numerous State air pollution organizations regarding vehicle smog testing, inspection station QA audits and related Federal EPA periodic stat us reports.