LOUIS JOHN SCHWARTZ 603 Arroyo Ave, San Diego, CA 92103 (619) 807-9495 js1021c88@westpost.

net Career Overview Motivated, experienced and innovative Technical Support Representative. Able to troubleshoot, diagnose and resolve problems/ issues related to desktop computers , laptops, printers and peripherals while maintaining a client focused attitude. Qualifications * Extensive knowledge of Computer Hardware and Peripherals * Outstanding ability to organize, prioritize and assess effectively. * Excellent ability to establish and maintain effective working relationships wi th customers, supervisors, co-workers, vendors, and contractors. * Ability to multi-task and meet deadlines. * Immense flexibility handling a variety of tasks and priorities simultaneously. * Great inter-personal skills; and comfortable working effectively both independ ently and in a team environment. Technical Skills * * * * Servers: Windows (2000, 2003), Exchange Server OS: Windows 9X, 2000, 2003, XP, Vista Hardware: Dell Blade and Tower Servers, Workstations Networking: TCP/IP, DNS, DHCP

Accomplishments * Improved, created and standardized policies and procedures for servers and wor kstations which greatly reduced server and workstation downtime. * Raised employee computer application and hardware knowledge level by educating and empowering users to resolve minor issues. This decreased downtime and impro ved work efficiency. * Met growing needs of company by implementing new technology and upgrading lega cy systems. Work Experience Field Service Engineer August 2010 to Present Compucom - San Diego, CA Perform on-site or in-house servicing, repair and/or installations, following es tablished process and procedures to plan, install, test, and implement computer

system hardware or software technologies. Facilitate and perform general mainten ance tasks, troubleshooting, upgrades, configuration and data migration, interac ting with customers and responding to technical questions or request for informa tion. Maintaining the highest level of customer satisfaction by resolving all ta ngible problems and concerns. Field Service Engineer August 2009 to May 2010 Carefusion - San Diego, CA Supported biotechnical infusion devices which included installations, upgrades, repairs, preventative maintenance and calibration using both proprietary and sta ndard applications. Documented history of upgrades, repairs, calibration and unr esolved technical issues of any applicable Alaris infusion device. Backed up and deleted confidential patient data as required by HIPPA. Ensured customer satisf action by listening and responding in a timely manner.

Technical Support Analyst July 2006 to July 2009 Our Saviours Lutheran Church - Long Beach, CA Provided on-site/remote technical and general IT operations support. Performed s ystem and network troubleshooting. Installed and configured software and hardwar e. Made recommendations and performed upgrades for servers, workstations, printe rs, and other devices. Ensured that all backups were performed regularly. Troubl eshot software and hardware errors as required to resolve issues. Technical Support Engineer April 2007 to December 2007 Progressive Computing LLC - San Diego, CA Provided a 24/7 technical support service via telephone, email and on-site conta ct. Identified and resolved problems related to servers, desktop computers, lapt ops, printers, peripherals and performed preventative maintenance. Assembled har dware (e.g. Blade Servers) and installed configured required software. Ordered a nd replaced parts, coordinated and documented RMA's. Wrote technical data provid ing instruction t assist users with basic hardware and software devices. Field Service Technician July 2001 to January 2005 Lutheran Retreats, Camps and Conferences - Santa Clarita, CA Implemented and supported PC hardware, software and peripherals. Identified and repaired computer hardware failures and performance issues. Locally and/or remot ely diagnosed software application issues, resolving problems as required. Made recommendations and performed upgrades for servers, workstations, printers, and other devices. Education and Training COLEMAN UNIVERSITY San Diego, CA Computer Science Bachelors of Science Cum Laude Center for Technology Education San Diego, CA

Certification Web Security and Maintenance Keywords BS Computer Science, Technical Documentation, Technical Support, Technology Need s Assessment, Applications Analysis, Troubleshooting, Networks, Information Syst ems Integrity, Windows-Based Environment, Dell, Hewlett Packard