BENJAMIN GOODSPEED 1010 Memory Lane * Lawrenceville, GA30044 bg1450048@westpost.

net * (678) 924-9040 AUTOMOTIVE SERVICE MANAGEMENT Fleet Maintenance * Customer Satisfaction * Fiscal Management Results-driven professional with strong qualifications in fleet maintenance, eng ine, transmission, and drive train replacement, staff leadership, and continuous improvement. Top performer who continuously seeks new opportunities and challen ges and successfully meets or exceeds goals and objectives. Qualified staff trai ner and leader, resource manager, project planner and manager, and record keeper . Effective customer, vendor, and inter-departmental communicator with outstandi ng troubleshooting, problem-solving, relationship management, and negotiation sk ills. CORE COMPETENCIES * Procedure Development * Recordkeeping * Personnel Leadership * Planning & Organizing * Scheduling * Quality Control * P&L Management * Strategic Planning * Project Management PROFESSIONAL EXPERIENCE Fleet Maintenance Manager 9/2007 - 3/2011 TICO Terminal Services, Savannah Ga. * Manager of TICO Fleet Services, Atlanta Division. Scheduled all Mobile and sho p repair and maintenance services. Reviewed and maintained the maintenance sched ules for all customers' vehicles in our area. Implemented the company's Preventi ve Maintenance program. Reviewed and approved all repair orders, and maintained accurate maintenance and inventory records. Provided direction to Mobile Service Technicians and Preventive Maintenance Technicians. Assisted Mobile Service Tec hnicians on proper diagnosing of vehicles. Maintained inventory of replacement p arts, lubricants and shop supplies necessary to support the Fleet vehicles. Orde red non stocking replacement parts as needed from various vendors. Ensured that all customers vehicles assigned to my area had proper DOT records and were up to date. Responsible for monitoring the performance of employees to assure operati onal standards are met. Trained employees to perform specific tasks. Assured tha t all employees follow all company policies and procedures as set forth in the E mployee Handbook. Interacted with employees, vendors, suppliers and customers in a very professional manner. * Key Achievements: Ensured that service was performed at the highest level to increase customer sat isfaction levels and to maintain profitability. LEAR SEIGLER SERVICES, INC. - Gaithersburg, MD / Iraq 2004 to 2007 Maintenance Manager Coordinated the maintenance and repair of military vehicles in service in Iraq. Supervised 90+ employees working in 9 separate shops of a Direct Support Mainten ance Facility. Handled all employee and customer complaints and requests. Mainta ined accurate records of all completed work in accordance with company standards . Consistently evaluated operational policies and implemented changes to better meet objectives. Communicated with site management and military personnel regard ing problems and needs. Key Achievements: * Established and maintained excellent safety record and high standard of operat ions. * Promoted to Maintenance Forman in January 2005, Maintenance Supervisor in July 2005, and then Maintenance Manager. * Received 2 medals for "Recognition for Superior Leadership" from 2 different m

ilitary company commanders, 4 "Certificates of Appreciation" from 4 military uni ts, 2 "Award of Excellence" from Lear Seigler Project Management, and "Safety Aw ard" for 12,000 hours without injury. PEP BOYS - Lawrenceville, GA 2003 to 2004 Service Manager Managed the daily operations of the service department and held full responsibil ity for hiring and supervising all service department personnel, as well as moni toring their performance in servicing customers and providing training as necess ary. Kept up-to-date on manufacturer warranty and policy procedures while servin g as a liaison with the factory representatives. Supervised vehicle repairs incl uding engine, transmission, and drive train component replacement. Key Achievements: * Maintained the highest Customer Service Index (CSI) rating from customers by h andling customer complaints immediately and according to dealership policy. * Implemented training for new employees to ensure safety, quality, and profitab ility. BUTLER FLEET SERVICES - Lawrenceville, GA 2001 to 2003 Fleet Manager Maintained fleet of 3500 trucks ranging in size from HD3500 GM 6.5 diesels to 90 00 series Cummins, Detroit, and Cat Power Plants for contract company Bell South . Directed operations of the repair shop in accordance with contractual guidelin es. Oversaw staff hiring, training, scheduling, and supervision. Coordinated tru ck maintenance schedules and reviewed shop repair orders on a daily basis. Compl eted extensive repairs including engine, transmission, and drive train replaceme nt. Kept detailed records and reports on each repair. Key Achievements: * Successfully maintained accurate parts inventory of $100K and shrinkage rate o f less than 1%. * Facilitated targeted training to increase mechanics' skill levels and producti vity rates, and enable higher customer satisfaction. INFINITY OF GWINNETT - Duluth, GA 2001 DAEWOO OF GWINNETT - Duluth, GA 1999 to 2001 GWINNETT PLACE FORD - Duluth, GA 1998 to 1999 AUTO TUNE - Riverdale, GA 1992 to 1998 Service Manager / Assistant Service Manager / Advisor Oversaw the daily operations of the service department with responsibility for a ll employee hiring, scheduling, and supervision, cost control, inventory, buildi ng a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives, and maintaining service records. Key Achievements: * Ensured that service was performed at the highest level to increase customer s atisfaction levels and to maintain profitability. EDUCATION AND CREDENTIALS Master ASE Certificates: Automobile and Truck Automotive Repair / Business Management Training Bath Vocational and Technical School - Bath, ME PROFESSIONAL ASSOCIATIONS ASE