GLEN E. MILTON JR. 710 Grant Ave. La Salle, IL 61301 gm13178ac@westpost.

net (630) 553-5554 SUMMARY Over 25 years of experience in training support, design, development and deliver y, along with telecommunication and internet operations and maintenance. Strengths include: system architecture, programming skills, Learning Management System (LMS) operations and integration, web development, training development, local and web-based programming, telecommunication networking experience, leader ship, problem solving, platform, management, oral, written, organizational and visionary skills. COMPUTER SKILLS Possess extensive experience in architecture, design and development of standalo ne and server-based applications, specializing in those used for on-line for training materials. Expert proficiency in: Dreamweaver, Flash, Authorware, Fire works, Captivate, Photoshop, Microsoft Office applications, XML, HTML, DHTML, CSS, SCORM, JavaScript, Java, PHP, ASP, SQL, and many other web, software appli cations, standards, technologies and programming languages. OTHER SKILLS I have years of hands-on experience with virtually all aspects of telecommunicat ion systems and protocols. These include provisioning, maintaining and supporting servers, routers, firewalls, multiplexers, switches, transmission lin es, etc., Windows and Linux server administration, IIS, Apache, DNS, DHCP, HTTP, HTTPS, FTP, POP3, SMTP, and many other networking/internet services and technolo gies. PROFESSIONAL EXPERIENCE JUDGE TECHNICAL STAFFING, Chicago, Illinois - May 2008 - Present AT&T Contracted Consultant - Software Development, LMS Integration * Devised, designed and developed a custom eLearning authoring tool named SCOBi (for SCO Builder). Originally designed to facilitate the rapid creation of basic SCOs, SCOBi has evolved into the standard authoring tool within AT&T for a ll SCO types, even those created by outside vendors. * As the lead designer and programmer, work with a dedicated SCOBi development t eam to continue to enhance and add functionality so that it has the ability to convert and create SCOs that range in complexity from basic to extrem e. * Perform Tier 3 support for SCOBi and Tier 2 support for most other development /deployment systems. Assist in troubleshooting and isolating issues involving XML and other system performance anomalies. * Participate in cross team workgroups to assist in design planning and to help provide solutions that allow all systems to work together for better

integration and ease of use for the end users. * Worked with internal and external content development departments to assure th at content was SCORM compliant and performed as designed on AT&T's LMS. AJR INTERNATIONAL, Glendale Heights, Illinois - January 2008 - May 2008 IT Manager / Application Design and Development * Led and performed installation and maintenance initiatives involving all IT el ements for a small (150 employee) manufacturing plant. These elements included intranet and internet equipment such as Windows and Linux servers, work stations, optical, cable and wireless networking devices, routers, switches, etc. as well as all telephony equipment. * Designed and developed internal web-based applications utilizing PHP and MySQL to replace antiquated applications for personnel, inventory control, order-processing, shipping and other systems used to conduct day to day business . * Initiated a document control system that stores invoices, orders, etc. in elec tronic form instead of in paper form. COVENTRY HEALTH CARE, Downers Grove, Illinois - December 2007 - January 2008 Contracted Consultant / Developer - Web Portal Development * Developed HTML, JavaScript and CSS documents for two separate components of a new patient referral system. * Followed pre-designed wireframe designs to create dynamically populated HTML t o be used by Coventry Health Care personnel to perform administrative functions within the system. * Used pre-designed wireframes again to create the dynamically populated HTML th at will be used by hospitals, doctors and other service providers to request and administer referrals for patients and other service recipients. * Created supporting JavaScript code to help facilitate the communications betwe en the referral system and the administrative and end-user components. ALLSTATE INSURANCE COMPANY, Northbrook, Illinois - July 2000 - June 2007 Senior Consultant, eLearning and Web Solutions - Enterprise Multimedia Education Group * Designed and implemented an interface that allowed courseware, originally writ ten for a their previous LMS that used a proprietary communication protocol, to function properly with a LMS (SumTotal) which utilized AICC and SCO RM communication standards. * Authored multiple applications utilizing PHP and MySQL in LAMP environments. O ne of the applications provided a solution to migrate 2.5+ million training records from the proprietary LMS to the new SumTotal LMS. Other applica tions were designed to provide dynamic, easily updated tools such as a graphic library and a process and procedure web site. * Designed and created a courseware development tool that is still used in the d evelopment of web-based training projects by non-development personnel. This tool was recognized in Training Magazine as one of the "Outstanding Innovat ions" of 2003. There are currently over 400 courses on-line that were created using this tool. * Acted as the enterprise-wide consultant for web-based and computer-based cours

eware solutions. Provided strategies and practices during the design, development and tool selection phases for eLearning development projects. * Lead programmer/developer and senior consultant for numerous web-based and com puter-based training applications. * Developed an SMS drop solution for web-based training packages too large to ef fectively work over limited bandwidth connections found at many remote agent locations. * Led the development of standards, procedures, processes and practices to be us ed for all web-based and computer-based training efforts. * Performed administrative duties for several Microsoft Windows web and file sha re servers. * Managed external vendors involved with development projects for Allstate. Thes e vendors were located within the United States as well as off-shore locations. AT&T, Plano, Chicago, Schaumburg, and Oak Brook, Illinois - 1984 - 2000 Supervisor of Training Development and Delivery - Network Operations (1988 - 200 0) * Designed and developed instructor led, web-based and computer-based training p ackages covering the restoration of fiber optic system failures and the use of fiber optic test equipment. * Developed a course on Windows and various Windows applications delivered to ov er 1500 Communication Technicians and Supervisors world wide. Managed a 15 member team that delivered the training over a 1 year period. Also developed and managed the logistic plan used to deploy laptop computers to each attendee. * Developed and delivered instructor-led, instructor-facilitated, and computer-b ased courses on topics including proprietary computer systems, computer software and technical practices. * Developed and delivered courses on AT&T Network Architecture, Digital Networki ng Concepts and specific networking and testing equipment. * Received several recognition awards for customer satisfaction and project qual ity. Selected to participate on an international delivery team that delivered courses globally. Communications Technician - Accunet Control Center and 4ESS Operations Center (1 984 - 1988) * Performed provisioning and maintenance functions on T1.5, T45, Megacom, S.D.N. (Software Define Network) and other high capacity service offerings by installing and resolving facility and customer premise equipment troubles. * Performed maintenance on communications trunks between AT&T 4ESS switching sys tems resolving transmission and signaling troubles. * Received vice-presidential recognition for developing a computer-based trainin g package on the use of a remote digital circuit testing system. EDUCATION / TRAINING * AAS degree in Computer Science, Joliet College, Joliet, Illinois - Dean's Li st with High Honors. * Attended numerous technical, development and management training courses inter nal and external to Allstate and AT&T.