Jermaine Pope 44-15 Colden Street, Flushing, NY 11355 Phone 347 429 1173 Email m rjaypope@hotmail.

com Work Experience_________________________________________________________________ __ Port Authority NY/NJ La Guardia Airport, NY June 2008-Present Customer Service Associate/Trainer * Provide customer service to over 400,000 La Guardia Airport passengers * Build long term relationships with passengers and Airlines * Cultivate new customer service agents with Port Authority service standards * Coordinate security measures with TSA and Port Authority Police * Report and document any breach of Airport operations * Manage ground transportation systems by coordinating passenger departures from LGA Borders Stores Valley Stream, NY September 2007-June 2008 Assistant store manager * Assisted store manager in multiple capacities as directed * Managed a staff of up to 4-6 employees at various times * Managed opening and closing shifts, conducting store inspections before closin g * Ordered store merchandise and supplies and maintained their corresponding stoc k * Managed bank deposits, daily sales figures, product placement and advertising Kenneth Mink Valley Stream, NY October 2005-May 2007 Operations manager/Sales Associate * Directed product placement of merchandise in several store locations * Developed marketing strategies for targeted consumer groups * Conducted customer service training for new employees and sales associates in the tri-state * Provided customers with detailed customer service care for every purchase made * Coordinated merchandise delivery from overseas to warehouse stock Top of the Building Recording Studios January 2003-March 2007 Recording Engineer * Recorded, mixed and analyzed vocal and instrumental sound

* Conducted audio engineering sessions with virtual digital media workstations * Procured and developed relationships with Clear Channel and Emmis Communicatio ns * Coordinated a staff of engineers and musicians for recording sessions Other_qualifications____________________________________________________________ ____ Licensing: New York Life and Health Insurance License Computer Skills: Microsoft Office, Digidesign Protools HD, Apple Logic Pro Language Skill: Conversational Spanish Honors: Creative Writing Honors Society, COGIC Inner-City Youth Leadership Progr am Advisor, House Of Bread Church Youth Pastor. Education______________________________________________________________________ Long Island University Journalism Major John Bowne High School High School Diploma