JENNIFER HOOD 8019 North Garfield Avenue, Kansas City, Missouri 64118 (816) 517.0141 jenhood99@gmail.

com

Relationship Administration ~ Regulatory Compliance Strategic Planning and Execution ~ Conflict Resolution

PROFILE OVERVIEW Enthusiastic and versatile healthcare expert, with outstanding logic and reasoni ng ability in identifying alternative solutions, conclusions, or approaches to a ll problems. Equipped with extensive background in various aspects of human serv ices, combined with impeccable skills in healthcare policies and procedures, pat ient needs assessments, administrative support, customer service, and organizati onal management. Dynamic speaker and natural leader with excellent communication skills, strong dedication to superior service, and strong work ethic. Honored w ith numerous departmental awards and recognitions for demonstrating unparalleled performance and dedication in providing utmost patient care. Adept at relating effectively with individuals at all levels and performing challenging tasks with precision and keen attention to details. Highly effective in computer charting, order entry, as well as use of search engine and Microsoft Office Suite. PROFESSIONAL HISTORY - Mental Health Technician 2006Present SAINT LUKES NORTHLAND HOSPITAL SMITHVILLE ~ Smithville, MO Assume accountability in overseeing patients, the milieu, and patient rooms to p revent accidents. Enroll patients into the program, which involves conducting me ntal health assessments, taking vitals, and providing basic patient education. H andle intake calls for referral to the hospital-wide assessor. Career Highlight: Ensured close interactions with patients and their families to generate de-escalation of violent or suicidal patients Rendered direct supervision to the Night Shift Employee Satisfaction Com mittee - Intern 2005 THE GROVES RETIREMENT COMMUNITY ~ Independence, MO Worked closely with various departmental managers to gain knowledge on operation s and facilitation of departments in a three continuum line of care complex. Col laborated with the facility administrator; participated in a board meeting and a meeting with area administrators to discuss and develop resolutions to relevant issues. Career Highlights: Successfully completed Mini-Mental Status examinations with the Director of Admissions Executed a thorough cost analysis to identify the profitability of the i ndependent living facility Obtained comprehension on staff coordination and staffing office develop ment

- Receptionist 2004 CONAGRA FOODS, INC. ~ Schaumburg, IL Encoded all customer and sales information into the database. Received and direc ted numerous incoming phone calls. Utilized several office equipment, such as pr inters, faxes, photocopiers, and postage meters. Coordinated and maintained all training materials for the HR Department. Career Highlights: Created a visitor badge system to track visitors for security purposes Welcomed guest, identified the nature and purpose of their visit, and gu ided them to their respective destinations - Office Assistant UCC/Diemer Complex 20022004 UNIVERSITY HOUSING ~ Warrensburg, MO Coordinated all reservations for the on-campus hotel. Communicated with diverse student residents and international students residing in special housing interes t floor to address queries and resolve issues. Generated an inventory list of al l computer and electronic equipment for the school.

EDUCATION AND CREDENTIALS Master of Business Administration in Health Care Management: In Progress University of Phoenix ~ Online Expected Completion Date: June 2011 Master of Science in Social Gerontology: 2005 Central Missouri State University ~ Warrensburg, MO Bachelor of Science in Psychology Minor in Business Management: 2004 Central Missouri State University ~ Warrensburg, MO Coursework in Music Education: 2000 Benedictine College ~ Atchison, KS MANDT TRAINING CARDIOPULMONARY RESUSCITATION (CPR) CERTIFICATION NOTARY PUBLIC IN CLAY COUNTY, MO COMMUNITY INVOLVEMENT Alzheimers Association Activities, including Walk to End Alzheimers