OBJECTIVE To obtain employment in the field of warehousing / shipping & receiving WORK EXPERIENCE Medical Supply Corporation of N.J.

Toms River, New Je rsey Customer Service Jul y 2007 to October 2009 o Kept records of customer interaction and transactions, recording details of inquiries, complaints, as well as action taken. o Check to ensure that appropriate changes were made to resolve customers proble m. o Refer unresolved customer grievance to designated departments for further inve stigation. o Contact customers to respond to inquiries or to notify them of claim investiga tion results and planned adjustments. o Compare disputed merchandise with original requisitions and information from i nvoices, and prepared invoices for returned goods. Shipping & Receiving April 2003 to July 2007 o Examine contents and compared it with records such as invoices, or orders, to verify accuracy of incoming or outgoing shipments. o Prepared documents, such as Bills of Lading, and shipping orders to route mate rials. o Deliver or route materials to departments using work devices, such as hand tru ck and forklift. o Picked, packed, sealed, labeled and affix postage to prepare materials for shi pping using work devices, such as hand tools, and UPS computer system. o Requisitioned and store shipping materials and supplies to maintain inventory of stock. Harold R. Henrich, Inc. General Laborer Ja nuary 2003 to March 2003 o Moved stock and other materials to and from storage and production areas using devices such as forklift, rolling work table, over head crane. o Assembled product containers, crates and pallets, using hand tools and power t ools for shipping. o Carried needed tools and supplies from storage and rolling work table and then returned them after use. o Placed product in equipment or work surface for further processing and inspect ion. o Feed metal product parts into press brake machine to bend into shape for fina l processing. Direct Freight Systems, Inc. Freehold, New Jersey Head Dispatcher Ju ly 1986 to January 2003 (Metal Fabricator Company) Lakewood, New Jersey

o Scheduled and dispatched equipment and driver to appropriate locations accordi ng to customer request, specifications, or needs using radios or telephone. o Conferred with customer or supervising personnel to address questions, problem s on equipment and service. o Received or prepared work orders. o Recorded and maintained files and records of customer requests, work orders, c harges, and other dispatch information. o Confer with truckers and consignees to address questions, problems on delivery if any. LANGUAGES o I am bilingual in English and Spanish.