ALMAROOF APATIRA 3709 Fairfax Way * South San Francisco, California 94080 415-717-0034 * aa134de3e@westpost.

net Executive Director, Administrator SUMMARY OF QUALIFICATIONS Management Directed daily operations of a skilled nursing facilities and mental health & tr eatment programs with 53-110 beds using strong organizational, leadership, and a dministrative skills. Facilitated the development and execution of resident service plans, including b y personally conferring with patients about their treatment and other requiremen ts. Supervised 12-14 Department managers as well as the optimal operation of such de partments as Nutrition Services, Housekeeping, Laundry, and Maintenance. Championed facility services through high-impact marketing and public campaigns in conjunction with area hospitals. Led facility tours. Met with families, personnel, and other concerned stakeholders to discuss and re medy their problems and issues. FINANCIAL MANAGEMENT Minimized facility overhead by tracking employee schedules to avoid overtime cos ts while ensuring adequate coverage for every shift and internal department. Managed department expenses and documented overages in financial variance report s. ADMINISTRATIVE Helmed the Department Managersa Meeting, the Quality Improvement committee, Weig ht Variances, Behavior Management & Psychotropics Review, and Fall Prevention Ma nagement meetings. Presided over daily, weekly, and monthly meetings, including for staff, PPS, Med icare, and safety. Select achievements Transitioned the Convalescent Center Mission St. Inc. from a long-term care prov ider to a short-term rehabilitation facility, elevating the number of part A res ident from ~4 per month to ~21. Achieved exceptional DPH survey results for 8 consecutive years. Controlled costs for the Beverley Living Center while meeting County of Santa Cl ara customer requirements to decrease Medi-Cal insurance recipient stays from 6 to 3 months. Average census occupancy: 98%. Plummeted employee turnover from 50% to 5% within less than a year while at Exce ll Health Care Center. Forged a productive relationship with an area CNA school to attract new personne l prior to graduation using such incentives as sign-up bonuses. Introduced tuiti on reimbursement for existing staff. Exceeded annual revenue goals in 8 of 10 years. ALMAROOF APATIRA * Page 2 * aa134de3e@westpost.net

Areas of Expertise:

Operations Management * Census Mix Management * Quality Assurance * Regulatory C ompliance PR/Marketing * Client Relations * Problem Resolution * Staff Management * Traini ng & Development Project Management * Team Building * Staff Retention * Report Generation, Review * Financial Management PROFESSIONAL WORK HISTORY Administrator, Convalescent CTR Mission St. Inc., San Francisco, California * 6/ 2007-7/2010 Executive Director, Beverley Living Center, San Jose, California * 5/2006-6/2007 Executive Director , Victorian Health Care Center, San Francisco, California *12 /2001-5/2006 Executive Director, Excell Health Care Center, Oakland, California * 10/2000-10/ 2001 Note: Additional positions include AIT and Business Manager at Cordilleras MHC, RWC. Full details upon request. Education Master's Degree in Business and Public Administration Southeastern University, Washington, DC Bachelor of Science in Economics University of Maryland, College Park, Maryland PROFESSIONAL DEVELOPMENT Certified Nursing Assistant Licensed Nursing Home Administration Preceptor Nursing Home Administration Chaplain, San Francisco General Hospital AFFILIATIONS California Association of Health Facilities American Health Care Association TECHNICAL SKILLS Microsoft Word, Excel, Power Point AWARDS American Health Care Association Quality Award (2010 & 2003)