DELPHINE P.

THOMPSON Saint Charles, IL 60175 Phone: (630) 677-5310 * SUMMARY A Telecom Manager and Server Administrator with extensive experience managing t he needs of diverse consulting organizations, with a history of achieving cost s avings and enhancing system functionality. Possess a broad range of expertise i n project management through the entire Life Cycle, from the initial assessment of requirements to the final implementation phase. I have a proven track record of leadership, management, communication, customer service and problem-solving s kills. Demonstrated ability to perform successfully under pressure and meet tig ht deadlines. TECHNICAL KNOWLEDGE Hardware: * Nortel Option 11, Option 81C and CS1000 * Avaya Octel Aria 250 and 300 Voicemail * HP and Compaq Servers Software: * Microsoft Server 2000 & 2003 * Symantec End Point Protection * Documentum eRoom * Microsoft Exchange 2007 * Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio) * Microsoft Unified Messaging 2007 * Microsoft Active Directory * LifeSize Telepresence System * Avaya CS1000 Element Manager * Cisco Unified Communications Manager (CUCM) * Symposium/Symposium Express Call Center PROFESSIONAL EXPERIENCE DIAMOND MANAGEMENT AND TECHNOLOGY CONSULTANTS (Chicago, IL) 1999 TO N OVEMBER 2010 Management Consulting Firm, Serving Fortune 500 Companies (Acquired by PWC, 11-2 010) Telecom Manager (1999-2010) Multiple titles held concurrently while supervising three technical employees. * Upgraded the Chicago Nortel Option 81C PBX to a CS1000 VoIP system and decomm issioned the Octel Voice mail system and installed Microsoft Unified Messaging. * Successfully migrated over 700 users from Octel Aria 250 to Microsoft Exchang e UM by creating Dial Plans, Gateways, Mailbox Policies, Auto Attendants, user m ailboxes and installed a Dialogic Fax Gateway to allow 500 users the ability to receive faxes in their UM mailboxes. * Troubleshoot PBX and VM problems to minimize downtime. Performed moves, adds and changes of over 1,000 lines by programming TNs, DNs, CDNs, ACD queues and ph one sets. Installed and traced wiring at the punch down block. Used Element Man ager to program and manage the SIP link between the CS1000 and Microsoft Exchang e. * Negotiated contracts with the top telecom, teleconferencing, video conferenci ng, ISP and maintenance providers, also analyzed Gartner reports for company inf ormation and industry trends. * Researched, designed and led the installation team to install PBX and voicema il equipment in NY and Barcelona. This project involved vendor selection and on site visits throughout the project. * Symposium Express Call Center Server: Managed call routes for twelve agents

by creating call treatments, supervisor/agent assignments and user administratio n, for the Help Desk and Travel Departments Call Centers. * Researched and updated an obsolete video conferencing system, saving the comp any $50,000 by using Skype in remote offices. * Replaced an older Polycom video conferencing system with Life Size Telepresen ce system in Chicago office. * Managed the Corporate AT&T and Sprint Wireless account, which consisted of ov er 800 devices, by adding and removing cards and processing the monthly invoice for payment. * Analyzed inbound/outbound traffic data and reduced the number of inbound/outb ound circuits from six to three, saving the company approximately $2,500 per mon th. Senior Server Administrator (2000-2010) Maintained the integrity of the Diamond Global Server Infrastructure to ensure a ll Diamond servers are optimally maintained. * Performed high level analysis, troubleshooting and administration of systems, which included building, configuring and maintaining over 150 Windows 2000 and 2003 servers (both physical and VMware) . * Installed and configured Windows domain controllers and created users, groups and containers using Active Directory services. * Migrated over 700 user accounts from Microsoft NT to Microsoft Active Directo ry. * Processed new hire and terminated employee accounts. Used MS Exchange Powers hell to create user mailboxes. * Used Microsoft Excel to create a custom script, which was used by the office services group, to process teleconferencing invoices within 10 days instead of 4 5 days, eliminating late fees. * Wrote the policy and procedure manual for performing audits on Active Directo ry, Exchange, Telecom Systems and eRoom, to eliminate access to systems by ex em ployees and expired contractors, I also performed the audits. * Created build notes on building servers and created users accounts. Created a nd tested the Disaster Recovery Documentation to be used to recover Diamond Comp uter Systems. eRoom Administrator (2000-2010) * Built and maintained the server architecture and the site-level and community -level settings. Conducted site maintenance using the Microsoft Management Cons ole which included creating, importing, exporting, removing and archiving eRooms and facilities. * Managed membership using directory connections and groups. Created local memb er and password management. Utilized the Tzunami export and deployment tool to m ove internal and external files from eRoom document management to Microsoft Shar ePoint. Security Administrator (2006-2010) Responsible for maintaining a virus free environment using Symantec Endpoint Pro tection and Symantec Antivirus software, to manage the infrastructure (building servers and installing required software), creating and maintain the SEPs domain , setting up security and permission setting. Managed the CCure 8000 Key card s ystem which controls access to the Diamond NA offices. OMNITECH CONSULTING GROUP (Chicago, IL) 1985 TO 1 999 Office Manager (Desktop Manager) (1985-1999) Managed the day-to-day operations of the office facility, selected office vendor s, negotiated contracts and conducted yearly performance reviews of staff and ma de recommendations on salary increases and promotions. * Supervised and worked with seven Desktop Publishers and administrative assist ants to create proposals, presentations, training material and other documentati on. Supervised receptionist and mailroom staff.

Netware Administrator/Telecom Manager (1986-1999) * Used Novell Netware to create and manage server and user access to the networ k. * Maintained a Lucent phone and voicemail system by performing various moves, a dds changes. EDUCATION University of IL ience Degree TRAINING * Administering Cisco Unified Communications Manager * Microsoft Exchange 2007 Server Administrator * Avaya Voice platform administrator * Avaya (Nortel) Option 81C PBX Administrator COMMUNITY INVOLVEMENT * SBC of Elgin, IL - Active Member of the Usher Board and Hospitality Ministry * Monthly Volunteer at PADs Elgin Homeless Shelter , Monthly Volunteer at Commu nity Soup Kitchen (Chicago, IL) Completed three years toward Computer Sc