Construction Customer Service/ Warranty PROFESSIONAL EXPERIENCE Successful customer service professional with over 10 years of diversified const

ruction and maintenance experience. Dedicated to satisfy customers while meetin g or exceeding company expectations. Builds and maintains excellent relationshi ps with employers, team members, and customers, based on and strong process know ledge, professionalism, and personal integrity. Focuses on results, project det ails and alternative strategies to acheive goals. Driven to meet or exceed dead lines. Excellent communication and problemsolving skills. EXPERIENCE Sales - 2010 to Present Carpet Mart, Tulsa,OK Floor Sales/Job Scheduling * Analyzed competition, market positions, product lines and service levels * Developed close and personal relationships with clients to ensure customer loy alty and retention * Acquired an expertise in customer service and "closing the sale" * Maintained detailed record of individual customers' buying habits and preferen ces Carpenter,Painter - 2009 to 2010 Toon's Painting, Muskogee,OK Painter/Carpenter * Provided superior customer service and professional quality work. * Conducted all phases of construction procedures, organizing, and coordinating projects for maximum efficiency Customer Service/ Warranty II - 2005 to 2008 Centex Hmes, Las Vegas, NV Maintained more than 40 homes and responded quickly t customer needs. * Provided superior customer service and highest quality maintenance work by car efully attending to details and flexibly responding with innovative alternatives to solve problems. * Built and maintained excellent relationships through strong communication skil ls and a friendly disposition that is received well with others at all levels of the company. * Developed a friendly and professional rapport with homeowners and subcontracto rs. Prep and Detail Specialist - 2004 to 2005 Home Ready Inc., Las Vegas, NV Provided general construction piece work with numerous Las Vegas valley builders . * Successfully used skills in painting, dry walling, stuccoing, and new construc tion framing. Prep and Paint Specialist - 2003 to 2004 Straight Edge Painting, Las Vegas, NV Prepared interiors or exteriors of residential and commercial properties for pai nt. * Supervised and managed a four man crew for a variety of prep jobs. Product Knowledge Specialist - 1998 to 2003 The Home Depot Inc., Las Vegas, NV Provided sales and cusomer serviece support in the paint department and various other home improvement areas. * Recognized as a knowledgeable resource who could orient newly hired employees .

* Trained customers in various product knowledge courses. Sales/ Installs Representative - 1997 to 1998 Pioneer Windows and Doors, Los Angeles, CA Performed sales, manufacturing, and installations of all aspects of window cover ings. * Trusted and respected by senior management to manage the store during their ab sences. Maintenance Technician - 1994 to 1997 Braden Creek Apartments, Tulsa, OK Maintained a 600-unit apartment complex including but not limited to make-readie s, work orders, and pool service. EDUCATION H.S. Diploma, Art - 1992 Hilldale High School, Muskogee, OK CERTIFICATIONS OSHA and SWPP PROFFESIONAL DEVELOPMENT Water Intrusion and Mold Remediation C ourse Field Manager Training Pr ogram