Professional Summary Team orientated and results-driven Sr Storage Engineer with over 15 years' exper ience in the SAN

and NAS attached storage and Backup and DR field. Over the pas t three years, I have worked within an international corporation, managing a 24/ 7, 365 days a year Support Center. Customer-focused, expertly supporting users l ocated worldwide in Virtual Tape Libraries and Disaster Recovery, with storage a nd/or tape backup administrators. I have supported EMC (SAN), NetApp (NAS) and ( VTL); with VERITAS NetBackup Tape backup/Restore technology for mission critical , enterprise applications and databases. Self-motivated and demonstrates a desir e for professional growth currently working toward BA Degree Management Informat ion Systems on spare time. I have just completed Brocade training class and stud ying for certification test. Works well independently or within a group, I striv e to stay one step ahead by building on my strengths, educating myself, and prov iding the best support possible to my users. Technical Skills Hardware: Experienced with installation, Operation, and Configuration of: NetApp VTL, Filers and DataFort. EMC Clariion and Centera, FC4500, FC4700, FC531 0, CX200-CX700, CX3-10, 20, 40, 80, AX Series, Dell Servers and Workstations, HP Servers and Workstations, STK/Storagetek Tape Libraries, EMC Symmetrix DMX stor age devices. Multiple Raid hardware configurations, Fibre Channel or iSCSI. HP E VA-4000, 5000, 6000 and 8000, Enterprise Tape Library, Brocade Directors, HP XP5 12/128, DISC storage, ES7000 / CMP, LX/HX 4800, 5800 and 6800 mainframes, Intel and AMD based legacy through current release. Operating Systems: Windows Server 2008, 2003, 2000 Server, Enterprise, Datacente r, Windows 7, MS NT 4.0- 3.51 / 3.5, Linux {Red Hat, Ubuntu, AIX) Network/Protocol: LAN/WAN, Wireless, Ethernet, VPN, TCP/IP, DNS, DHCP, SMTP, IMA P, POP3, FTP, Telnet, SNMP Application Software: Microsoft Office Suite (2010,2007,2003), Microsoft Exchang e Server (5.5, 2000, 2003), SQL Server (2000), SMS 1.2, SQL Server 6.5, MS SQL 6 .0, Symantec (Ghost, Antivirus, SMTP Mail Security), VERITAS backup and backup E xec and NetBackup Enterprise Server, Comvault, Experienced with installation, Op eration, Configuration and Provides Training for: Compaq/HP OEM software includi ng Smart start 7.8 and System Insight Manager SIM 5.1, VMware, MSPE and Automate d Server Builds. Visio, Project, Access, Power Point, Auto CADD 11, Paradox, dBa se IV, and various legacy software etc... Work Experience Information Technology Media Director, Sept 2010 - Present The Salvation Army Ray and Joan Kroc Corps Community Center, Kerrville, TX Prepares annual audits, surveys and inventories of all hardware and software; p repares budgets and designations by department for annual upgrades and maintenan ce. Prepares and updates written guidelines and policies for computer use. Prepa res staff and volunteer identification badges and access cards to ensure adequat e security. Monitors and maintains the telephone and voice mail system for the c ommand. Develops curriculum and training materials; schedules and conducts all s taff training classes; provides ongoing support to system users to ensure system s and policies are fully understood and utilized by users. Ensures proper daily and monthly back up and retrieval of data stored in the server system and is the liaison for our connectivity to DHQ and THQ. Assists in monitoring the Kroc web site to ensure and attractive, user friendly, informative and up to date means o f communication. Supports other forms of social media including Facebook, Twitte r and e-newsletters; remains up to date on current trends and technology as it a pplies. Serves as the technology and multi-media resource and support for all ar eas of the Kroc ministry; oversees the setup, testing and tear down of audio vis ual equipment for all events. Ensures the availability, maintenance and replacem ent of all equipment as needed; provides training and support to all audio visua l system operation staff and/or volunteers.

Provides support, direction and technical training for all staff and volunteers assigned to media equipment and/or presentations. Serves as a technical resource for product selection, implementation, daily operations, maintenance and troubl eshooting of all computer hardware and software. Works with management to identi fy, prioritize and provide process improvement opportunities; makes appropriate recommendations; assists with vendor management and planning and execution of sy stem upgrades. Sets up terminals, printers, computerized hardware equipment, and peripheral devices on operating systems; run data and electrical cables for ter minals and printers; configures all software systems, terminals and printers. Cr eates necessary user accounts and directory structures; establishes and maintain s security groupings; ensures proper security levels are maintained at all times based on user privileges and authority; prepares and maintains documentation of all technical aspects including cable layouts, user charts and system manuals. Monitors, troubleshoots, and maintains the day-to-day operations of all computer hardware and software at an optimal level of functioning; plans and performs in stallation of new computer equipment; plans, schedules, coordinates and leads al l training sessions for end users; supports all ministries of the center by main taining the website; oversees media and communication technologies, training for , and coordination of all audio/visual presentations for various events and func tions throughout the facility; supports areas that are essential to our Christia n mission and message, including the website, the social media (e.g., Facebook, Twitter and e- newsletters), the multimedia support of our worship services, Hil l Country Children's Theater and other technology related ministries; understand s and be able to represent our spiritual message and be able to communicate and represent it. Unemployed July 2010 - Sept 2010

Enterprise Storage Engineer I Peyton Resource Group, San Antonio, TX 78216 June 2010 - July 2010 Enterprise Storage Engineer I contractor for Christus Health. Provided immediate level of technical skill and expertise in Storage Engineering as well as a tact ical position involved with the execution of Storage Networking operations. Res ponsible for full life cycle management of the storage environment including req uirements gathering, design, implementation and support. Provided extensive tec hnical knowledge and experience in operational maintenance, availability, capaci ty planning, and monitoring of critical Storage Area Networking (SAN), Network A ttached Storage (NAS) and other storage related environments. Administered solutions based on business requirements and knowledge of appropria te systems and system software. Knowledge and leadership in emerging storage tec hnologies such as IT business continuity, replication, encryption, de-duplicatio n, storage virtualization, thin provisioning, virtual tape, storage resource man agement (SRM), and database cloning. Day to day activities included storage provisioning, performance tuning, adding volumes, scripting for automating of tasks, assigning ports, error tracking, da ta movement, software configurations, product evaluation, and addressing compati bility issues. Also worked as part of a cross-functional team that deals with t he full spectrum of technology and will fulfill the role of third level support for storage technologies, providing training and direction to other technical st aff that perform the bulk of the first and second level support tasks. Technical Support Engineer 3 NetApp Inc., Raleigh, NC Nov 2007 - June 2010 Technical Support Engineer 3 in Emerging Products group, Advanced Technical Supp ort. Performing Advanced Phone support on NetApp hardware and software products NearStore VTL Platforms - Virtual Tape Library, Decru - Encryption technology for data, Topio - Data Protection Suite used for replication, migrations, and D/ R, NetCache - Caching proxy that integrates advanced caching, streaming media su pport, virus-scanning, content filtering, web application acceleration, bandwidt h management, and usage analysis functionality into a single, easy-to-manage app

liance. Provided support for diagnosing, reproducing, and fixing software and hardware i ssues. Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. I am a motivated self-starter and self-learne r possesses strong customer service and technical problem solving skills; and ha s been someone who embraces challenges. I have good interpersonal communication and customer service skills which are needed in order work successfully with cus tomers in high stress and or ambiguous situations. I have a strong aptitude for learning new technologies and understanding how to utilize them in a customer fa cing environment. I have the ability to follow standard engineering principles a nd practices and also take a creative approach to problem solving. Principle Consultant / Sr. SAN Engineer Keane Inc., Raleigh, NC Oct 2006 - Nov 2007 Assigned North Carolina Department of Transportation as a Sr. Storage Engineer in the Information Technology Enterprise Build (ITEB) department. I can demonstr ate substantial knowledge of other technologies with the ability to integrate th is knowledge to achieve solutions to problems of high complexity. Develops and/ or implements highly complex information technology solutions to enhance enterpr ise success. Integrates knowledge and skills from a range of technologies to add ress work assignments and problems of moderate and high complexity. Researches, recommends and implements appropriate new technologies for NC DOT. Including adm inistration, implementation, configuration and repair. Provided leadership and long-term planning for infrastructure service delivery; taking requirements, designing, and packaging solutions for deployment to opera tional support teams (ITEB). Creates ad hoc work groups to analyze problems, dev elop solutions, and communicate solutions effectively. Consults with clients, pe ers and/or managers to develop requirements, solve problems and/or proactively e stablish technical directions. Interacts with broad range of representatives to solve enterprise-level problems. Identifies trends and makes suggestions for tec hnical modifications to solve existing and anticipate future problems. Make deci sions based on weighing options and consequences relating to Hardware and Softwa re, including the adoption of VMware into the customer's environment. Interprets and communicates information, ideas and instruction. Negotiates and persuades t o build cooperation and consensus towards decisions. Translates advanced techni cal issues into understandable terms appropriate to audience. Demonstrates in-depth knowledge of ITEB, its opportunities and constraints. Fo sters relationships for organizational success. Proactively promotes positive re lationships and mentors others to ensure client satisfaction and organizational success. Leads projects that require directing the work of others with some lati tude on actions or decisions. Manages timelines, resources and personnel (inter nal staff and contractors), and leads implementation efforts to completion. Exhi bits advanced knowledge as demonstrated by an in-depth understanding and applica tion of principles, theories and practices pertinent to the organization and/or enterprise. Leads team efforts and assess and integrate the skills and strengths of individuals for project and organizational success. SAN Engineer Strategic Business Systems, Inc., Herndon, VA Aug 2005 - Oct 2006 Part of a team supporting Dell Computers Storage Area Networks. I was responsib le for Installation, Configuration and setup of hardware and software in a SAN s olution and implementations to Dell customers. Part of my responsibility include s his excellent interpersonal, organizational, and communication skills, and has proven to be a goal-oriented, diligent, and resourceful engineer. I have design ed solutions and installation criteria for several major clients. Provided docum entation and client training for these clients with Dells highest standards of s upport. I traveled during the week to customer sites in the Mid-Atlantic region, implementing various solutions from Flare code updates to full SAN solution inc luding installations and configurations of servers and fiber switches. I also su pported several clients doing data migrations, including Clarrion migrations.

SAN Consultant / NSE International Network Services, Vienna, VA OCT 2004 - Aug 2005 Possess vast knowledge of the computer sciences and telecommunications industri es. I have a proven track record in highlighting and resolving issues in a diver se, technical environment and coordinating team efforts for installations, upgra des, and problem resolution. I possess excellent interpersonal, organizational, and communication skills, and has proven to be a goal-oriented, diligent, and re sourceful engineer. I have designed solutions and installation criteria for seve ral major clients. Provided documentation and client training. Worked with clien t to define needs and SAN layout. Configured both EMC NAS and SAN to support Win dows and Netware environment. Have extensive experience providing, scheduling an d managing Enterprise Data Center relocations, consolidations, and migrations. P rovided knowledge transfer to client in use and configuration of storage. Config ured and installed CNS-14 attaching it to an existing EMC CX600. Implemented add itional 3TB of storage and configured for access by CNS. Rezoned existing switch es to provide diversity for existing SAN hosts as well as new CNS connections. M ulti-vendor support on HP, HDS and Net Appliance San equipment. CIR-3 (Team Leader) Unisys Corporation, Reston, VA March 2003 - OCT 2004 Primary support of EMC Storage Array Networks (SAN) in Washington DC Metro area . Responsible for achieving strong client satisfaction. Maintains a thorough und erstanding of company service solutions. Functions as integration project leader when assigned. Installation, setup, configuration and repair of Clariion and Ce ntera systems. Installation and configuration of Array software/firmware. Genera te CCA's for installations and upgrades, return and control of repair parts. Ong oing training and certification via EMC online training and instructor lead clas ses, in SRDF, including Control center Family, Replication management applicatio ns and Infrastructure Software. Working closely with EMC Engineers and Managemen t to resolve any and all customer questions and problems. CSR-4 (NISE) Unisys Corporation, Culpeper, VA Mar 2001 - Mar 2003 Senior System Analyst (Team Leader) Unisys Corp, Reston, VA Mar 1998 - Mar 2001 Sr Technical Support Eng (Lead Eng) FDC Tech, Bethesda, MD Oct 1995 - Mar 1998 Logistician ELS Inc., Chantilly VA Nov 1992 - Oct 1995 Sr Security Maintenance Engineer II, DynCorp, Springfield VA Nov 1991 - Nov 1992 Config Manage Specialist, VSE Corporation, Alexandria VA Apr 1991 - Nov 1991 Electronics Technician, Magnavox, Ashburn VA Jun 1989 - Apr 1991 Associate Systems Engineer, General Electric, Arlington VA Sep 1987 - Jun 1989 Field Service Engineer, NAVCO, Hartford CT Jun 1987 - Sep 1987 Electronics Technician (Submarines), U.S. Navy, Groton CT Jun 1981 - Jun 1987 EDUCATION Comptia certified MCP (NT 4 Workstation) and A+, Certified DISC storage Engineer provided by DISC Sun Solaris Administration provided by SUN NetApp Support Professional Training by Service Strategies, GSC Survival Trainin g NGS New Hire Technical Training, Introductory to NetApp Products, Data ONTAP Fun damentals, DataFort Troubleshooting, ABCs of NetApp VTL 6.0, ABCs of Replication -Based Backup, Building the NetApp Brand, DataFabric Manager Installation (Reti red Course), DataFabric Manager Troubleshooting (Retired Course), Data Protection Overview (R etired Course), Delivering Virtualization Demos on NetApp Storage, FAS200 Series HW Maintenance, Fibre Channel Basics in a NetApp Environment, Fibre Channel SAN Troubleshooting, Fibre Channel Switching Concepts, SAN Implementation-Host IBM-AIX Test DELL Campus Training (Austin Campus) Dell/EMC and EMC Clariion and Centera syste ms, including FC4500, FC4700, FC5310, CX200-CX700, CX3-20,40,60,80.

Emulex and Qlogic Fiber cards & Brocade, Mcdata and Cisco Fiber Switches and Dir ectors Array software/firmware, ClarAlert, Navisphere Manager, PowerPath, SnapView, Mir rorView and SANCopy. Dell Master Server V4.5, Dell Asc Desktops V4.5, Dell Asc P ortables V4.5 Dell Asc Server V4.5. Dell Storage, Dell Tape libraries, Fibre Channel or iSCSI VERITAS backup, backup Exec and NetBackup Enterprise Server Linux Redhat and Sus e Enterprise additions. Computer based training for software and hardware updates, Yearly onsite product refresh EMC Computer based training on EMC SRDF, including Control center Family, Replic ation management applications and Infrastructure Software, ClarAlert, Navisphere Manager, PowerPath, SnapView, MirrorView and SANCopy Symmetrix DMX, EMC Soluti ons Enabler (SYMCLI) commands and SYMCLI Configuration Manager Unisys Training (Corp Training Center) ES7000 / CMP qualified Engineer for service and operation. HP XP512/128 qualifie d SAN Engineer. Dell/EMC and EMC Clariion and Centera systems, including FC4500, FC4700, FC5310, CX200-CX700, Emulex and Qlogic Fiber cards & Brocade, Mcdata an d Cisco Fiber Switches and Directors Various legacy Microsoft operating systems up to and including current versions of Window 2003 Server, Microsoft Exchange, SQL, Office and BackOffice. Computer based training for software and hardware updates, Yearly onsite product refresh. US Navy Electronics Training (Various Schools for repair, maintenance and operat ion located in CA, FL, HI, CT) Including basic and advanced electronics, Electro nic A and C school in Florida, Radar, Radio and Teletype, Navigation and Navsat, Electronics surveillance and counter measures, Electronic warfare equipment bot h analog and digital. Attend radiac repair and calibration school for nuclear me asuring devices. Trained in handling and use of nuclear material, waste and disp osal. Submarine School. Submarine qualified (SS) on two different Classes of Nuc lear Submarines, including hydraulics, electronic, air systems, weapon systems, propulsion and Nuclear reactors.