Edith Santana Electronic Data Interchange (EDI) & Order Management Associate 2632 Guam Way, San Diego,

CA 92110 Ph: (619)306-6604 email: QUALIFICATIONS & ACHIEVEMENTS * Extensive experience in customer service, account management, electronic data interchange, and office management techniques maintaining customer relationships contributing to substantial increases in the bottom line. * Worked with various high-profile accounts and exclusively with Wal-Mart and Wal-Mart.com (at $10M+ per annum in sales). * Highly organized and able to manage report submissions on a varying schedule. * Familiarity with EDI 810, 816, 850, 855, 856, 860, 865, 997, FTP, QRS, UCC-128 (Labels), creates pick tickets and manifests. * Ensure that policies and procedures are being followed, that goals and objectives are met, and that services are being provided efficiently and effectively; taking corrective action as necessary. * Demonstrated ability to review vendor contract data requirements and develop reports to meet those requirements maximizing the company's income opportunity. * Exceptional interpersonal and communication skills with proficiency to promot e confidence and build and maintain strategic business/client relationships, whi le interfacing positively with people of diverse backgrounds. * Ability to manage multiple tasks without compromise of quality or productivit y. PROFESSIONAL SUMMARY Results oriented Electronic Data Interchange (EDI) Customer Service Management p rofessional with 16+ years of experience. Excellent skills include thorough tech nical and analytical knowledge and the ability to convey all pertinent facts to clients, staff, and management; demonstrated the ability to assess problem areas and offering recommendations resulting in increases in productivity and profita bility. Combine sound time and resource-management skills to implement strategic adminis trative and operational initiatives to enhance productivity, quality, client ser vice and overall bottom-line performance. KEY SKILLS & AREAS OF EXPERIENCE TECHNICAL: EZEDI (old EDI Software), Microsoft Office (Word, Excel, Outlook, Pow erPoint), FileZilla FTP Software, ADS-Apparel Data System (UNYX) Based System, a nd Lotus Approach. RELATIONSHIP BUILDING: Exceptionally well-developed interpersonal and communicat ion skills; establishes professional rapport with co-workers, and executives. CAREER EXPERIENCE Idea Nuova, Inc.; New York, New York November 2004 - November 2010 EDI Coordinator / Data Entry * Provided project coordination between multiple vendors and internal technical staff ensuring overall accountability for the successful implementation of inte rfaces within the client's environment. Idea Nuova, Inc. experience con't * EDI: Including 810, 816, 850, 855, 856, 860, 865, 997, FTP, QRS, UCC-128 (Lab els), create pick tickets and manifest.

* Heavy volume of order entry and invoicing. * Consistently demonstrated core values by supervising and cross-training fello w teammates in functions, while emphasizing team work and ensuring adherence to company policies. * Run various reports for president and senior management related to status of orders, shipments and inventory control at five locations across the United Stat es. * Communicate with other departments and customers in order to ensure that all policies were followed to improve vendor scorecard with customers. * Managed multiple tasks without compromise of quality or productivity; work ef fectively with little to no supervision; used sound organizational skills to ach ieve results that surpass company goals and objectives. Furla, USA; New York, New York September 2001 - July 2004 EDI Customer Service / Data Entry * EDI/810, 850, 856 (ASN), QRS, UCC-128 (Labels). * Managed the servicing needs and customer relationships of the existing custom er base to minimize attrition and negative volume variance. * Established goals to assure service commitments were met and time was product ively invested. * Ensured financial goals were met or exceeded while exceeding company expectat ions. * Heavy volume of order entry and invoicing, inventory control. * Required to submit weekly and monthly reports. Jordan Accessories, Inc.; New York, New York March 1994 - September 2001 EDI Coordinator / Office Manager * EDI/810, 850, 856 (ASN), QRS, UCC-128 (Labels). * Maintained positive long standing client relations; consistently requested by customers and clients. * Heavy volume of order entry and invoicing. * Wal-Mart Retail Link site administrator. * Served as liaison between local employees and out of state programmers. * Supervised staff of eight employees. * Communicate with warehouse to maintain inventory control. EDUCATION & CAREER DEVELOPMENT Interamerican University; Bayamon, PR Associates Degree - Psychology REFERENCES AVAILABLE UPON REQUEST