VALERIA CHISHOLM 12117 Granada Apartment 1012 ~ Leawood, Kansas 66209 816.977.7639 valeriachisholm@gmail.

com

PROPERTY/ASSET/OFFICE MANAGEMENT SUMMARY OF QUALIFICATIONS Remarkably astute, tenacious, and highly accomplished professional, powered with comprehensive years of successful career in real estate sales, commercial prope rty management, and office management. Possess extensive background in directing efficient organizational processes, bu ilding mutually beneficial relationships, and formulating creative solutions tha t contribute to organizational goals and objectives achievement. Visionary with entrepreneurial attitude; highly commended for proven track recor d of success in ensuring customers satisfaction and driving progressive market deve lopment through implementation of market research strategies and innovative tech niques. Demonstrated success in increasing sales and customer service levels whi le maintaining consistent adherence to compliance parameters and quality standar ds in generating high-quality solutions. In-depth knowledge in conducting research to formulate different residen tial and commercial real estate investing and development strategies. Resourceful and creative individual; proficient at maximizing on a shoes tring. SELECTED ACCOMPLISHMENTS Aligned organizational expenses with owners objectives as well as secured t imely and accurate collection of owners income due, resulting in the achievement an d/or surpassing of NOI goals for Block Real Estate Services. Engaged and regularly participated in civic and business organizations, gaining new business opportunities and leads. Earned recognition and received the CB Richard Ellis New Client/Portfolio with in 60 days of Employment award. Promoted from AREM to REM within first 90 days of employment at CB Richa rd Ellis due to excellent performance. Successfully acquired two merit increases within the first 90 days of em ployment in CB Richard Ellis. Functioned as substantial contributor in the improvement of organization al processes and procedures by implementing strategies and addressing complex em ployee-related issues within Allied Fence & Security, LLC.

CAREER OVERVIEW REAL ESTATE PROPERTY MANAGEMENT Strictly monitored and supervised portfolios of multiple commercial real estate properties. Meticulously led the collection of rent and payment of expenses; ensured compliance with lease terms; and prepared required legal notices. Maintained ongoing and professional relationships with tenants by addres

sing their needs and concerns in a prompt manner, resulting in tenants satisfaction and high level of retention. Effectively recommended and coordinated alterations, maintenance, and re conditioning of property as necessary. Exemplified proficiency in marketing and leasing of properties; demonstr ating space; verifying prospective tenants; and negotiating new leases and renew als. Handled the preparation and completion of lease documents, annual budget s, capital expenditures, forecasts, management plans, monthly performance report s, variance reports, along with management and pipeline reports. Conducted thorough analysis and review on the operating expense statemen ts to ensure compliance with lease obligations; provided expert oversight in eva luating and calculating budgets and rent increases. Executed superior management skills in directing the overall aspects of financial operations of property to secure timely rent collection and payment of mortgages, taxes, insurance, payroll, and maintenance bills. Capably led the evaluation of zoning and tax laws, demographics, propert y values, and traffic pattern to identify appropriate and profitable investment property for a wide spectrum of clientele. BUSINESS / OFFICE OPERATIONS AND ADMINISTRATION Rendered unparalleled service and functioned as office manager, leasing agent, accounting assistant, personal assistant, and executive manager for a sma ll architectural firm providing design build and construction management service s. Utilized strong office and organizational skills in managing office work flow and coordinating the design of space and interior painting Assumed full responsibility for directing all marketing, administration, and operational functions for a $1.5M company. Oversaw and administered accounting functions as well as staffing, busin ess development, and company logo trademarking; served as key member of strategi c leadership team. Performed diverse tasks, such as recruitment, hiring, motivation, confli ct resolution, records maintenance, daily schedules, payroll processing, and ben efits management. SALES AND CONTRACT COORDINATION Served as pivotal member of the property sales team; expertly administer ed the preparation, negotiation, amendments, and final distribution of sales con tract. Significantly contributed and involved in the efficient operation of sal es office and supervision of support staff. Ensured timely information flow and productive sales closings by conduct ing effective and consistent follow up with clients and outside agents. Spearheaded the improvement of contract process in compliance with the a ppropriate legal guidelines and while maintaining satisfied customer perspective s. Successfully generated adequate traffic to property through development of effective marketing and coordination of public relations activities Singlehandedly developed and established standardized processes and proc edures for contracts, marketing and promotions and personnel, consistency improv ement, comprehension, productivity, efficiency, and legal compliance. Took part in the creation and implementation of innovative image develop ment campaign, including logo identity, stationary and collateral materials, and website that resulted in consistent brand identity, improved customer awareness , increased sales leads, and augmented organizational revenue. CUSTOMER SERVICE AND RELATIONS / LEADERSHIP AND SUPERVISION

Seamlessly managed the leasing services for executive office; efficientl y identified and resolved conflict between landlord and tenant. Applied dynamic leadership skills in supervising a staff with three memb ers; administered the documentation of performance goals and budget. Closely supervised office assistants and custodial staff. Led the implementation of QuickBooks Pro, which resulted in efficient co mpletion of assigned tasks; provided exemplary assistance and support to account ant. Established and cultivated long-term, quality relationship with customer s by providing excellent customer service while performing sales agent duties. Effectively liaised between employees that seek green-card status and at torney.

WORK CHRONOLOGY Real Estate Manager, BLOCK REAL ESTATE SERVICES ~ Kansas City, MO Real Estate Manager, CB RICHARD ELLIS ~ Kansas City, MO 20092011

20072009

Executive Manager, JAMES E. TAYLOR & ASSOCIATES (www.jamesetaylor.com) ~ Kansas City, MO 20062007 Sales Office Coordinator / Contracts Manager, METROPOLITAN CONDOMINIUMS ~ Kansas City, MO 20042006 Office Manager and Principal, ALLIED FENCE & SECURITY, LLC (The Gate Guys) ~ Kan sas City, MO 19992004 Senior Assistant to Vice President, COHEN - ESREY REAL ESTATE SERVICES ~ Kansas City, MO 19981999 Realtor Associate, JD REECE CORPORATION | REECE /NICHOLS ~ Overland Park, KS 19962007 Merchandiser / Product Manager, SWINGSTER MARKETING & DESIGN RESOURCES, INC. ~ K ansas City, MO 19941996

EDUCATION Johnson County Community College ~ Overland Park, KS, 1998-1999 REAL ESTATE (Coursework: Creating web sites using FrontPage)

PROFESSIONAL TRAINING Contract Law | Property Management | Risk Management ~ 2010 E-Marketing | Introduction to Commercial | 1031 Tax Exchange ~ Kansas City Regio nal Association of Realtors (KCRAR), 2006 Real Estate Pre-License | Real Estate Post-License ~ Career Education Systems, 2 005 QuickBooks Pro ~ New Horizons, 2000 Microsoft Outlook (Intro and Intermediate) | Microsoft PowerPoint (Windows 97 Be ginning and Enhanced) ~ Executrain, 1998

Creating websites using PowerPoint | Real Estate Pre/Post-License | Mortgage Ban king | Missouri Law ~ Career Dynamics, 1995-1996 Microsoft Word and Excel (Macintosh Environment) ~ Danka Computer Solutions, 199 3

TECHNICAL SKILLS Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook ~ MAC Operating Sys tem Accounting Software/Yardi, Jenark, MRI