Rashmi Sharma 845 W Main St, Apt 3 Decatur IL 62522 rs139f482@westpost.

net Cell number: (908) 764 9732

Overview * Over 2 years' experience in retail industry as E-Commerce Fraud Analy st in Loss Prevention department * 5 years' experience as Executive Assistant to Director and VP in Loss Prevention Department * Experienced in Customer Service management * Strong experience in calculating trends and analyzing loss in retail industry. * Detect and managed Fraud: both online and store. * Over 6 years experienced in budget allocation, accounting, and restit ution.

Qualifications

Computer Operations: MS-Excel, MS-Word, MS-Access, MS-PowerPoint, MS-Outlook, XB R, Aspect Financial Operations: Reporting, Accounting, Budgets, Restitution Operating Systems: MS-Windows NT/2000, Windows XP, Vista

Professional Experience

HSHS Medical Group: Neurologist and Orthopedic Specialist, Decatur, IL Nov 2010Feb 2011 Administrative Assistant and Medical Records Technician * Handled phone calls, create and maintain schedules, and handled trave l plans. * Created Medical charts databases and reports using Microsoft Access a nd Excel. * Assisted in payroll reporting * Review records for accuracy, completeness, and compliance with regula tions * Release information to persons and agencies according to regulations * Protect the security of medical records to ensure that confidentialit y is maintained * Develop health record indexes and storage and retrieval systems to co

llate information Bed Bath & Beyond, Union NJ July 2002-April 2010 E-Commerce Fraud Analyst and Customer Service Supervisor (2008-2010) * * tion. * * * * * Handled all on-line fraud in the company. Calculated all patterns of loss and created strong solution in preven Created databases and reports using Microsoft Access and Excel. Handled restitutions and created budgets for e-commerce sector. Handled major customer complaints and issues regarding their orders. Resolved all issues in packing, shipping and returns departments. Trained and managed new customer service employees.

Executive Assistant (2003-2008) * Handled phones, set up conferences, maintain schedules, and coordinat e travel arrangements. * Maintained restitutions, and budgets within the department. * In addition created reports, documents, and presentations, using Exce l, Access, Word, and PowerPoint. * Built interaction and maintained Vendors and processed invoicing. * Controlled all legal and confidential document pertaining to the depa rtment Customer Service Representative (2002-2003) * * * Handled incoming and outgoing calls Created and design orders to customer's specification. Tracked stock of all products available in the shipping store.

Oasis Foods, Union NJ April 2002-July 2002 Account Management * * * * . Create accounts and built relationship with vendors Handle all account receivable invoicing for the accounts managed. Provided customer service for all problems and complaints. Create reports, database, and documents using Excel, Access, and Word

Innosoft Inc, Edison NJ May 2001 - August 2001 Administrative Assistant * Handled appointment and managed schedules. * Created reports, and presentation using Access, Excel, and Power Poin t. * Create or Prepare documents, memos, and correspondences for signature or final review. * Scheduled meeting, phone conferences and handled all travel arrangeme nt for the Executives. Education Rutgers University Studying Undergraduate in Business Administration and Management. Classes in Math, Computer Programming, English, Communications, and Accounting.. John P Stevens

High School Diploma Extensive classes in English and Math. Developed computer skills and trained in basic application. Other Personal development and training in business communicating, people relations, a nd computer applications.