DWAIN GREAVES 80 3rd Avenue, Long Branch, New Jersey 07740 732.895.0506 greaves784@gmail.

com

Highly talented and resourceful, offering cross-functional skills resulting from significant years of providing excellent customer service to accommodate needs of the business. Execute principles for providing excellent customer and persona l services in determining customer needs while presenting a positive company ima ge. Possess experience in office business practices, answering customer inquirie s, addressing problems, and maintaining confidentiality. Exemplify strong interp ersonal, listening, and rapport-building skills, with aptitude to effectively co mmunicate with customers, co-workers, business associates, and management. Work well with teams to ensure overall company satisfaction. AREAS OF EXPERTISE

Operations and Office Management Customer Service and Satisfaction Analytical and Strategic Planning Human Relations Management Problem Solving and Troubleshooting Communication Skills Technical Skills: Microsoft Office applications (Word, Excel, PowerPoint, Outloo k) and Internet Research

PROFESSIONAL EXPERIENCE

TD BANK ~ Howell, NJ Customer Service Representative 2009 2010 Rendered efficient service in discussing loans, such as personal loans, car loan s, home equity, and mortgage applications with customers, trying to find the bes t option that fits respective needs as well as in maintaining quarterly quota of products sold. Utilized exceptional problem solving skills in resolving various account issues experienced by TD Bank customers Played a lead role in opening personal and business accounts as well as imputing loan and mortgage applications SMART CIRCLE INTERNATIONAL ~ Lodi, NJ Account Manager 2009 Assumed full responsibility in coordinating promotional and event marketing camp aigns for various businesses, such as day spas, cinemas, restaurants, ski resort s, golf clubs, and others. porate assist Successfully promoted awareness for various businesses by organizing cor events and presenting promotional and event marketing campaigns Traveled extensively to different businesses to provide information and in increasing customer traffic to particular location

AMERICAN INCOME LIFE ~ Edison, NJ Insurance Agent 2008 2009 Demonstrated exceptional performance in providing insurance information, profici ently discussing various products offered and its benefits to various New Jersey

residents. Closely worked with New Jersey residents, such as union and credit union members, resulting in increasing sales of supplemental life and health insuranc e policies SAINT PETERS COLLEGE ~ Jersey City, NJ Telecounselor Office of Admissions 2006 2008 Provided sufficient information to high school students who have shown interest in enrolling at Saint Peters College to make informed decision about the college of their choice. Participated in college fairs, efficiently marketing college to prospect ive students, assisting in the transition from high school to college of admitte d students, and answering all questions asked with accuracy while maintaining an individual call quota SRBI- MARKET RESEARCH ~ Eatontown, NJ Phone Interviewer 2004 2006 Proficiently conducted surveys for various organizations, such as Johnson & John son, Department of Transportation, ESPN network, Department of Mote vehicle, Div ision of Elections, and others. Met and exceeded quota of successfully completed number of surveys

OFFICE OF MAYORALTY CANDIDATE, LOUIS MANZO - Jersey City, NJ Campaign Aide (Temporary Employment) 2004 Utilized strong presentation and human relations skills in promoting campaign an d candidacy of an established electoral candidate to the Jersey City community.

EDUCATION

Bachelor of Arts in Communications, with Concentration in Advertising and Minor in Psychology ~ 2008 SAINT PETERS COLLEGE ~ Jersey City, NJ Awarded with Saint Peters College Keys Scholarship

CREDENTIALS

Life Insurance Producer License Health Insurance producer License Member of the Notary Republic of New Jersey