Lowell H. Bate 480 East 700 South Centerville, Utah, 84014 (801) 455-6472 lb13478fe@westpost.

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Career Profile Manager focused with over 20 years experience leading operations with up to 60 e mployees. Recognized for ability to establish relationships, enhance quality, a nd increase margins. Supervised up to 20 direct reports with responsibilities in planning, forecasting, information systems, payroll, and fixed assets. Led IS conversion projects bringing in new systems on or ahead of schedule. Key Strengths Include: * Leadership * Business relations * Operations Management Management Philosophy In today's competitive world the best way to guarantee success is to satisfy the customer. Today's customers and tomorrow's want responsiveness, low costs and high quality. If a company does not meet or exceed their needs the competition will. Employees can no longer just embrace change continuous improvement must become a way of doing business. Trust is the key. The work environment must be a cultur e that encourages pride in both personal and organizational accomplishments. Examples of Accomplishments * Increase business by 12 million in first year. * Received 1 of 2 special recognitions awards for outstanding service in a compa ny of over 5000. * Designed, updated and implemented call center procedures that reduced call vol ume by 18 percent resulting in an annual savings of over $50,000 a year. * Wrote service level agreements for four different areas of the company providi ng responsibilities and escalation procedures. Leadership * Increased the number of clients using business by 30 percent. * Led several cross functional teams and coached team members, as appropriate, t o develop skills and confidence in their ability to examine work processes, crea te solutions, and measure improvements. * Presented semi annual presentations to East and West coast Managers and VP's o n ways to increase business and increase sales. * Responsible for direct hiring of all call center employees.

* Recognized for ability to develop long range strategic plans including sales a nd profitability goals. * Effectively supervised personnel performance and provided leadership. Operations Management * Directed all operations of 2,400 drug stores and technical activities. * Negotiated and created vendor response times and service level agreements. * Ensured call center accuracy and exceeded customer's expectations. * Coordinated and conducted meetings with all departments to improve communicati on. * Wrote service level agreements for four different areas of the company providi ng responsibilities and escalation procedures. * Direct all operations of business development activities. Career History Senior Loan Officer, Stock Building supply 2007 - Present * Secure credit limit and loan approvals via financial & credit analysis accompa nied by loan request write-ups. * Excel in business relationships VP Credit Administration, Amerifinancial 2002 - 2007 * Direct all operations of business development activities. * Prospect new clients through cold calling, networking, and professional contac ts Call Center Operations / Project Manager, American stores/Albertsons 1995- 2001 * Directed all operations of 2,400 drug stores and technical activities * In charge of all software implementation to 2,400 drug stores working with pro grammers to ensure efficiency * Managed a team of 14 daytime employees and a night team of 6 employees Education Bachelors of Science University of Utah/University of Phoenix Comprehensive Major: Business Management

Professional Development Presenter

American Stores Semi Annual Store Managers Meeting, Topic - Store Efficiency Albertsons Semi Annual Managers Meeting, Topic - Increasing Prophet Albertsons Specialist Meeting, Topic - Writing Skills to Impact Frontline Leadership Training Computer Skills Microsoft Word, Outlook, Excel, Power Point, Mainframe, Taught Technical Writing , Wrote Documentation for Helpdesk, Electronic Payment Systems. Charitable Service Coach - Junior Jazz, Competitive Soccer, Girls Softball Interests Golf, Travel and Landscaping