JANET L. LOVE 1541 S.

Pearl Avenue Compton, California 90221 (310) 632-6465 Objective To obtain a positive position with a company that will enhance my goals and pres ent Administrative skills and to become part of an integral team working togethe r to make a successful difference. Experience Jan 2007 - Present Crystal Cruises, Inc., Century City, California Telecommunications Analyst Performed all related telecom requests. Processing requests for adds, moves, vo icemail and all other changes. Coordination of vendors to complete requested wor k. Completing Telecom excel sheets, call accounting requests, completing call ac counting entries, typing, filing and answering calls from end users. Maintain i nvoices for cell phones, Avaya PBX GSI system, Audix voicemail, maintenance, pho ne equipment, Cisco 7.1.3 system and Cisco Unity Connection voicemail, long dist ance, local services, ds1 circuits, isdn and private dedicated lines. Handle all aspect of cell phone features and problem and telecom helpdesk tickets. Orderi ng and assistance with Blackberry Units, shipping international packages to ship s. Resolving issues in the Call Center group. Mar. 2001 - Jan 2007 Union Bank of California, Monterey Park, California Telecommunications Consultant Associate Create and maintain inventory associated with voice and data networks. Assist th e Expense Management team with invoice reconciliation. Proper assignment of res ponsibilities to Network Services Staff and vendors. Provide implementation, pla nning and project support for the more complex activities as they relate to requ ests and projects. Assist the implementation team with tracking and escalation o f service. Ordering tollfree, routing, updating inventory for 800 numbers. Assig ning orders from the work queue. Processing all incoming requests and meeting th e required due dates. Provisioning all network components, such as voice and da ta services, pagers, Intuity, Octel, Pacbell, & Verizon voicemail. Working with the Avaya's Definity system with remote changes. Maintaining strong and effectiv e vendor relationships. Ordering frame circuits, isdn, 1mb, centrex and centrane t phone lines. Answering the helpline with problems from users in branches and o ffsite locations. Coordinating moves with vendors. Answering phones, typing ord ers and filing. Page 2 .......Cont Resume - Janet L. Love Mar. 1996 - Feb 2001 Charles R. Drew University, Los Angeles, California Telecommunications Analyst/Administrative Assistant Performed all related telecom & office requests. Processing requests for adds, moves, voicemail and all other changes. Coordination of vendors to complete requ ested work. Typing memo's & reports in excel. Completing Telecom reports, compl eting call accounting entries, broadcast messages, typing, filing and answering calls from end users. Traveling to different Headstart locations to site survey phone issues. Accomodating all other Telecom request on a need basis. Jan. 1992 - Mar. 1996 Clerk Typist - Department of Surgery Performed all related office requests. Obtained and processed mail, typing memo' s from Dictaphone, filing, answering phone, making travel reservations, input in to quickens, reports, taking minutes, scheduling interviews for future surgeons & working with vendors set-up of luncheon trainings. Education Sept. 1975 - June 1978 Dominguez High School - Diploma Received

Sept. 1978 Business Sept. 1983 Business

June 1979 Los Angeles Trade-Tech College - Los Angeles, California Academics June 1984 Compton Community College - Compton, California Administration