Dawn A Argue Argue 1102 Center Avenue, Pottstown Pa 19464 (T) 215-527-6331 Career Overview Underwriter with more

than 31 years of experience in underwriting, claims and sales, with A+ rated Insurance Companies that utilized my achievements, skills, strategic thinking and leadership abilities, which enable me to consistently exc eed earning goals under less than ideal economic conditions. Skill Highlights Top-rated sales performer in Pennsylvania Proficiency with Microsoft Office Suite and web-based reporting tools P & C Licensed Negotiation skills Business recovery and sustainability Customer Service Operations analysis Training and development Employee coaching Procedure and process review and development Accomplishments Process Improvement Achieved revenue objective by implementing cost-cutting measures. Data Verification Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding. Client Interface Worked in close collaboration with brokers/clients, providing timely and accurate return phone calls, endorsements, and proposals. Education 1981 Cheltenham High School General studies, along Business Law, Accounting High School Diploma Affiliations Property & Casualty Licensed Current studies for CPCU designation Experience 12/2005 -01/2011 NSM Inc Conshohocken, Pa Junior Underwriter -Worked on assigned book of business and developed an in-depth understanding of multiple lines of commercial business, with a current book of 578 renewal accounts

-Provide technical rating and policy issuance support to the underwriting team utility manual and automated systems in the rating, coding and policy issuance of all transactions for multiple lines of business . -Interact with agents and staff to obtain and provide necessary information in order to resolve issues and provide timely, accurate service to attract and retain profitable business -Train, supervise, and performance reviews on all new underwriting employees -Bind, issue, bill, endorse, and mail out policies -Issue DNOC/Reinstatements Liberty Insurance Brokers Philadelphia, Pa Underwriter/Claims Management . Managed the entire underwriting process focusing on ordering, reviewing and giving recommendations on all inspection of properties for Habitational and Surplus Lines policies . -Managed all the claims, made recommendations to legal department, assisted 3 different law firms with closing claims . -Discussed with customers on whether or not to put in a claim if damages are close or below the policy deductible, and determined if damages were from a covered loss l -Explained policy coverage as it pertained to each policy and property l -Reviewed policies for accuracy to insured customer satisfaction and proper coverage for each and every Fairbanks Capital Corporation Hatboro Claims Supervisor Managed the claims staff and 3 separate outsourcing offices to insure that all R EO claims were paid -Reported trends to investors and management and developed alternative solution to resolving reoccurring problems -Interacted professionall y with internal and external customers, traveled across the country for public speaking at Broker Summits five times per year -Handled all properties lost to t ax sales, attempted to redeem properties thru negotiation with new owners for repur chase in order to re-sell as per investor's instructions Allstate Insurance Company Willow Grove Personal Lines Sales . Met and exceeded sale's goals through new product sales, cross selling and retention of current customers l -Implemented marketing programs and initiatives which further the Allstate brand in the local market (car dealerships, local events, etc.) l -Build and maintain relationships with community organizations and local business l -Develop and manage customer relationships and serve as a resource to

customers and potential customers on all products and services . -Responsible for monitoring key competitors in the local market area and making suggestions on initiatives that could improve company position in the marketplace -Receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers -Understand, promote and remain current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures -Responsible for sales administration and reporting activities.