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William T. Harrington 137 Myrtle St, Manchester, NH 03104 Home/Cell: 603-556-2003 wh13cc5b8@westpost.

net Education: Hewlett Packard Printer Engineer Hewlett Packard Online Cert 2010 Dell Certified Systems Engineer Dell Computer Corp Online Cert 2010 MCP Win 2000 Server/WS New Horizons Nashua NH 2001 Network+ Certification New Horizons Nashua NH 2001 A+ Certification Northeast Computers Northwood NH 1994 Associates in Electrical Engineering Windham Vo-Tech. Willimantic CT 1979 Experience/Skills: 02-2009/02-2011 Field Service Tech SA IT Services, Inc 3000 Northfield Place; Roswell, GA 770-569-2828 * Service and repair monochrome and color laser printers, laptop and desktop/wor kstations. * Service and repair of both standalone and networked copiers both monochrome an d color and fax machines. * Managed territorial service boundaries including self-dispatching covering all 6 New England states. 11-2008/02-2009 Support Specialist Creative Information Systems 27 Lowell St; Manchester, NH 603-627-4144 * Customer support of Scale Management software, troubleshooting issues via phon e and internet remote VCN connections. Installation, configuration, training and problem resolution of custom software products. Documentation control and creat ion for primary software packages and special custom modules. 12-2007/11-2008 Field Service Tech NCR/Field Solutions 5775 Wayzat a Blvd; Minneapolis, MN 55439 952-288-2500 * Strong experience and fully trained on Shaw's Supermarket POS equipment includ ing NCR SCOT lanes, Lexmark printers, HP printers, Windows 200 & XP PCs, etc 02-2007/12-2007 Field Service Tech Fast-Techs 40 Random Rd; Bedfo rd, NH 603-472-2230 * Strong experience with concepts of how small and medium size networks are desi gned, configured and maintained as well as a strong knowledge of Windows network ing. Windows NT, XP and 2003, DNS, DHCP, backup solutions, SCSI, Laser Printers, Laptop internals, router programming, and MS Office Suite including Outlook ema il. * PC installation experience includes hardware configuration, construction, main tenance, trouble-shooting and repair of desktops, laptops, servers, HP & Lexmark monochrome and color laser printers 06-2004/02-2007 Field Service Tech IT Guardian, Inc 553 Route 3A; Bow, N H 603-225-2752 * Strong experience with the installation, imaging, maintenance and configuratio n of MS OSes and MS Office Suite. Considerable Trouble Shooting of Outlook email problems. * Certified Dell laptop and desktop/workstations and Certified HP monochrome and color laser printers * Managed territorial service boundaries including self-dispatching and inventor y control of parts and supplies 02-2002/06-2004 Field Service Tech Continental Business Systems 1358 Elm S t.; Manchester, NH 603-622-9631 * Service and repair monochrome and color laser printers, laptop and desktop/wor kstations

* Service and repair of both stand alone and networked copiers both monochrome a nd color and fax machines * Managed territorial service boundaries including self-dispatching 05-1998/02-2002 Customer Technical Specialist Tech Trek Company Cl osed Concord, NH * Extensive knowledge of local & wide area networks, wireless, TCP/IP, networkin g routers, hubs and CSU/DSUs installations * Router configurations (Cisco, Compaq, Paradyne, 3Com/US Robotics, Racal, NEC, Micom, and Adtran) Netbios, IPX/SPX protocols across Ethernet, ISDN, frame rela y, ADSL, Cable, T1, T3 and fiber optics (OC3 - OC48) * Managed territorial service boundaries including self-dispatching and inventor y control of parts and supplies 05-1997/05-1998 Electronics Tech Lancast Inc. Company Closed Nashua , NH * Bench test/repair tech at component level of LAN devices. * Decreased customer service repair inventory by over 95% while improving produc t quality and efficiency. * Developed ISO 9000 documentation procedures for customer service RMAs * Improved customer service repair operations and client satisfaction 11-1986/05-1997 Computer Tech Northeast Computers Company Closed No rthwood, NH * Responsible for researching & purchasing PC components and supplies for devel opment and production of PC/servers. * Strong background in handling PC/server assembly, test, troubleshooting, repai r to component level, config of MS OS's * Broad experience in the use of test equipment, including logic probes, multime ters, oscilloscopes, and power supplies.