OBJECTIVE: Upper management position-Seeking a professional position allowing for a parlay of demonstrated organization, customer service, with possible

communications wit h international and domestic business interface growth opportunities...A profess ional who can bring to the table, high level project management skills proven by 15 years of successful, profitable and customer satisfaction with diverse new p roduct development experiences. PROFILE: Motivated, personable business professional -currently completing a Masters Degr ee program in Communication & Information Management - with a successful 15-yea r work track record in an upper management business environment. Increase corpor ate marketing shares by implementing various team building projects. Manage and direct the successful development and implementation of new product lines. Part icipate in ongoing successful project implementation: outlining potential profit s and losses and providing appropriate strategies for successful goal attainment . Interface and provide ongoing professional communications with vendors - both Domestic and International personnel. Map out and devise multiple product strate gies to determine product life cycles and product profitability. Diplomatic and tactful communications with professionals and non-professionals at all levels. A ccustomed to handling sensitive and confidential projects. Demonstrated history of producing accurate reports while meeting stringent time lines. Technologicall y savvy, capable of multitasking under time constraints, a self starter when req uired, and a proactive team builder when it is needed for a successful project i mplementation. Flexible and versatile - able to maintain a sense of humor under pressure. Poise d and competent with demonstrated ability to easily transcend cultural differenc es. Thrive in deadline-driven environments. Excellent team-building skills. SKILLS SUMMARY o Project Management o Social Media o Event Planning o Marketing & Sales o Crises Management o Customer Service o Fiscal Management Capabilities o New Product Management Development o Professional Presentations o Reports and Scheduling PROFESSIONAL EXPERIENCE COMMUNICATION: STRATEGIES /PRESENTATIONS/TECHNOLOGY o Prepare and develop complex marketing strategies and financial forecasting rep orts and recommendations for management product development. Ensuring full lic ense compliance with domestic and international company requirements and adheri ng to tight deadlines. o Author professional correspondence and ongoing communications to customers and vendors. o Design and deliver series of marketing presentations for potential clientele a nd business associations, providing economic forecasting when required, develop strategies for successful profitability ,problem solving, and crises managemen t ,if necessary. o Communicate product development concepts to marketing, vendors and potential c lientele using layman's terms to facilitate understanding. o Rapidly learn and master varied computer programs . CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING o Oversee Product development operations and provide impeccable customer service

: o Built a clientele supported by both domestic and international referral busine ss. o Develop and implement strategic marketing plans to increase business profitabi lity and market share o Maintained and expanded thriving - art material product line - building an inc rease marketing share during a five year cycle, with minimal overhead. o Create special promotions, write/ print and outdoor advertising, and coordinat e media development and purchasing o Won over management personnel on several tactical activities, using proactive leadership approach and concentrating on getting successful results at the "bi g picture" level. Informative in-service demonstrations, and booths: o Presentations resulted in increased new product utilization o Interfaced and facilitated successful implementation or problem solving strat egies for new product utilization with "Big Box" Chains, including Michael's Stores and A.C. Moore DETAIL MASTERY & ORGANIZATION o Manage all aspects of day-to-day activities associated with Product developmen t o Conduct Market Research. o Develop and Implement company-wide-go-to-market plans. o Finances: accounts payable/receivable, invoicing, , budgeting consulting ,when requested o Oversee interdepartmental staff productivity to ensure successful project goal attainment. o Compliance with all license, and regulatory requirements. o Project Leader for Contract review Teams o Wrote Professional Articles for monthly Newsletter o Expanded Product lines through successful Marketing Strategies o Interfaced with Domestic and International Vendors to facilitate product devel opment and/or expansion EMPLOYMENT HISTORY CHARTPAK INC. - One River Road Leeds,Ma., 01053 Product Manager 2006 to Present; Sales & Marketing Administrative Manager 2002-2 006 PLIANT CORPORATION - South Deerfield, Ma. National Customer Service Representative, 1997 to 2001 Enterprise Rent-Car- Hartford/Springfield Group 1995 to1997 - Branch Assistant M anager Stebbins Engineering and Manufacturing Company, Watertown, N.Y. 1993 to 1995 - S taff Accountant EDUCATION BAY PATH COLLEGE, LONGMEADOW, MA PURSUING M.S. DEGREE IN COMMUNICATIONS &INFORMA TION MANAGEMENT EXPECTED GRADUATION OCTOBER 2011 STATE UNIVERSITY OF NEW YORK COLLEGE AT OSWEGO, OSWEGO, NY,B.A. DEGREE IN COMMUN ICATIONS 1993 COMPUTER SKILLS-MICROSOFT OFFICE, MAINFRAME SYSTEMS ** REFERENCES AVAILABLE UPON REQUEST