Stephen G. Everett 13400 Genuine Risk Court Midlothian, Va. 23112 (804)-739-6136 / (804)-301-7787 se159f0d4@westpost.

net Objective To be part of a successful MANAGEMENT team where my skills, and proven abilities are most valuably applied. To be part of an organization where Critical Thinking is imperative. Experience General Manager, IHOP Family Style Restaurants (VCM, LTD). Jan, 2011 - Present. * Manage all aspects of a fast paced restaurant with annual sales in excess of 2 million dollars. * Responsible for all HR duties: recruiting, training, evaluating, implementing progressive discipline, coaching and management and associate development, * P&L responsibilities * Maintaining high customer satisfaction General Manager, Wawa Food Market, Richmond, Va. 2006 - 2010 Duties include: * Leading, Recruiting, Training, and Development of all members of store managem ent and crew. * Responsible for maintaining a safe environment for customers and associates. * Ensure exceptional customer service is maintained. * Analyze key business areas for opportunities to improve. * Ensure profitable store. * Grow the business towards improving gross profit * Align store goals with company strategic plan General Manager, "The Restaurant Company," Richmond, Va. 1991 -2006

* Restaurant manager in charge of all operational challenges of an Arby's unit. Duties included: * Leading 65 associates and 4 members of management * Recruiting, and hiring, and training of all restaurant employees * Marketing * Purchasing and inventory control * Team building and management training * Forming and monitoring internal teams * Participating in company planning committee * Setting high standards in total customer service Stephen G. Everett Page 2 General Manager, "H. T. Rose Enterprises Inc.," Newtown, Pa. 1985 - 1991 Promoted from Manager to General Manager in 1987 Duties included: * Training corporate management personnel * Meeting store financial goals * Scheduling of staff and management * Directing and supervising 45 associates and management * Elevating customer service to a higher standard

Interim Chef, "Spinelli's Italian Restaurant," Phialdelphia Pa. * Ran Kitchen with 10 associates. Prepared and Cooked authentic Italian dishes f rom scratch. * Focused on training, sanitation, and presentation of freshly prepared Italian and seafood meals. Education B.L.A. focus History, graduation date; May 2006, University of Richmond, Richmond, Va. G.P.A. 3.9/4.0, Summa cum Laude Related Courses: Professional Communication Interpersonal Communication Information Systems Access, Excel, Word, PowerPoint Future Studies Psychology/Sociology A. A. in Business Management with a concentration in Hotel/Restaurant Management, September 1981, Bucks County Community College, Bensalem, Pa. G.P.A. 3.3/4.0 Courses related to major: Personnel Administration Marketing Small Business Management Food and Beverage Management Business Law Safety and Sanitation Accounting 1 and 11 Retail Management International Studies Stephen G. Everett Page 3 Ongoing Professional Educational courses: Quality Management Times Management Skill sets: * Exceptional Written and Oral Communication skills * * * * * * Planning and Organizing Leadership Analyzing and evaluating ideas Problem Solving Working independently, or as part of a Team environment Exceptional Listening skills

Six Sigma First Aid and Adult CPR

Professional Accomplishments * Company award: Virginia Congressional Quality Award * General Manager of 2nd highest volume Arby's restaurant in the country, annual sales in excess of 2.5 million * Two-time 5 star winner as a member of the management team, recognized as a top performer in the Arby's system * General Manger of a 5 star finalist * Member of management team - Operator of the Year (Franchisee award) from 198 7 - 1990 while with "H.T. Rose Ent. Inc."