Joseph P. Carlson 3418 N. Elaine Place #1 Chicago, IL 60657 773-677-0922 JosephCarson@ovi.

com Career Objective To capitalize on proven sales, management and customer service skills in differe nt environments where a highly competitive, motivated, imaginative thinking achi ever with demonstrated abilities to produce results, can contribute to maximizin g sales, profits, and corporate growth. Qualifications Summary Self-motivated, results-oriented sales specialist with the demonstrated creativ ity and determination for building sales, customer base and satisfaction, and pr ofits in competitive markets. Resourceful, confident decision maker who welcomes challengers with enthusiasm identify needs, evaluates alternatives, and initiates action to attain desired objectives. Persuasive, effective communicator with excellent listening and observation ski lls capable of building trust, confidence and loyalty with customers, managemen t and peers possess and project a winning attitude. Assertive, hardworking and service-oriented strong personal motivation for suc cess have earned an excellent reputation based on determination, quality of eff ort and bottom-line results. Career Highlights Sales/Marketing Display extensive experience in building sales and customer base. Develop and ex ecute aggressive strategies utilizing tested selling, promotional and motivation skills to attain exposure and results. Assist customers in defining needs, sele cting merchandise, recommend sales building accessories and coordinate activitie s from purchase, payment and final delivery to assure highest standards of servi ce and satisfaction. Track market trends, consumer tastes and buying habits, adapting efforts to maxi mize revenue growth. Develop successful advertising and promotional programs wit hin and for the community. Conceive and implement creative marketing strategies, monitor POS materials, and conceive, define and construct visual merchandising displays. Regulate product movement, seasonal rotation and storage. Management/Human Resources Exercise total operating authority for popular fast-paced operations, providing direction to optimize profitability and customer satisfaction. Purchase merchand ise, conduct inventory controls and merchandise transfers, monitor controllable costs, balancing daily register receipts and banking, and generate sales reports for department heads and corporate offices. Collaborate with vendors, trades people and insurance companies, and create, ne gotiate and execute business agreements and contracts. Complete all records of a ccounts receivable, payable, payroll and bank deposits, and oversee billing, col lection and accounts payable to maximize cash flow. Author and execute personnel policies and job descriptions, conduct employee rev

iews and make hiring and termination recommendations. Train, supervise, schedule management and staff for optimum performance, and monitor sales associate prese ntation to insure product knowledge, company professionalism, and sensitivity to customer needs. Maintain high visibility guarantee outstanding customer service and pledging unsurpassed satisfaction. Monitor customer feedback to determine l evel of satisfaction in service and product quality, and promptly address any ar eas of concern. Joseph P. Carlson Page 2 Related Work History NOKIA, INC., Chicago, IL Assistant Store Manager Team Leader Product Specialist 2006 - 2010

Create a positive image and high visibility, generating and sustaining solid em ployee relations resulting in an average tenure of three years, increasing compa ny employee satisfaction by 41%. Strategically provided maximum operating efficiency and cost controls, minimizi ng monthly waste and loss $14,000. Generated outside sales 18% by building new client bases, while maintaining con sumer relationships in new and repeated sales by developing and implementing emp loyee product and service training programs. Execute successful quarterly sales increases 27.8% with innovative marketing st rategies. Implemented in-store demonstrations of Nokia advantages based on educating cust omers and determining needs, exceeding company goals by 23%. CINGULAR WIRELESS, Evanston, IL Sales and Service Representative 2005 - 2006

Surpassed sales goals by conceiving and executing imaginative sales and marketi ng strategies and proven suggestive selling techniques, increasing store sales b y 22%. Awarded Sales Leader of the Month, for five consecutive months, by personally a chieving and exceeding company sales goal objectives, increasing sales 14% over all store employees. ALLTEL, Omaha, NE 2000 - 2005 Lead Sales and Service Representative Consistently improved monthly sales expectations for five consecutive years, av eraging 117% of companys quotas, while maintaining highest standards of quality service. Sustained position as a member of companys top five performing sales representa tives. Accountable for successfully developing outside sales, by building relationship s with large companies that exceeded 100+ employees. Related Business Networking Affiliations Greater North Michigan Avenue Association Marketing Committee Member Chicago Convention and Tourism Bureau