BARBARA A.

BOST
Hoffman Estates IL 60169
Residence: 847-310-2606
http://www.linkedin.com/in/barbaraanne
E-mail: bb15c304c@westpost.net
SUMMARY
A Certified Administrative Assistant who is comfortable supporting executive and
senior leaders as well as providing administrative support to the entire team.
Proficient in Microsoft software, calendaring, meeting scheduling, expense proce
ssing, travel arrangements and great interpersonal, team and communication skill
s. Detail oriented and experienced with balancing multiple tasks, priorities and
supporting multiple managers and teammates. Accomplished in taking care of the
tasks that help the executives, managers and staff get back to their own work. A
lso studying to take the Microsoft Certification tests for Word, Outlook, Excel
and PowerPoint.
TECHNICAL SKILLS
MS Word: Mail Merge, Formatting Tables, Lists, Charts, Themes, Styles, Pictures,
Macros
MS Excel: Charts, Graphs, Pivot Tables, Macros
MS PowerPoint: Inserting Charts, Graphics, Diagrams, Special Effects, Templates
MS Access: Familiar with the program
MS Outlook Microsoft Office 2007 Outlook Specialist (passed the Microsoft Certif
ication test)
Quickbooks Familiar with the program
Additional skills: Cliqbook Travel Management, Concur Expense Link, Internet res
earch, 60 wpm Typing speed, Dictaphone, 10 Key, Meeting Room Manager, PassagePoi
nt, Vision Health Medix and both MAC and PC capable
* Excellent organizational skills
* Loves working with people
* Diplomatic inter-departmental facilitator
* Strong written and verbal communicator
* Superior customer service abilities
* Enthusiastic approach to new challenges
* Responsive to time-sensitive situations
* Maintains proactive business attitude
* Benefits (Administration Clarification)
* Financial Reporting
PROFESSIONAL EXPERIENCE
MANPOWER, OAK BROOK, IL 2010 - present
Manpower Inc. is a world leader in innovative workforce solutions with
$16 billion worldwide revenue in 2009
*Sedgebrook Assisted Living, Lincolnshire, IL (2010)
Medical File Clerk, Contractor with Manpower
* Utilized VISION HEALTH MEDIX software to access resident's clinical informatio
n and saving into a PDF format.
* McDonald's Corporation, Oak Brook, IL (2010)
Administrative Assistant, Contractor with Manpower
* Coordinated, on average, four to five appointments a day, through Outlook and
Meeting Room Manager, with McDonald's staff and outside vendors, during a very b
usy month for the Department.
* Updated a Manager's Excel file to include formulas, as they were not on the do
cument.
* Utilized PassagePoint to register groups or individuals with Security so they
would have a badge when they visited the office.
* Answered the phone for the Department's Director.
PEARSON EDUCATION, Glenview, IL 1988 - 2009
Pearson is a global educational publisher with $8.8 million in revenue.
Executive Assistant (2005 - 2009)
Responsible for sole administrative support to Vice President of Design, six man
agers and backup for the Vice President of Production and 85 members of both dep
artments.
* Communicated new benefit information to staff by providing side-by-side compar
isons, so Human Resources would not be inundated with questions.
* Prepared four binders with instructions on travel, communications, office proc
edures, and other miscellaneous information to enable the Vice President, Manage
rs, and the Production Administrative Assistant to easily find information.
* Researched and implemented travel arrangements for Vice President's training v
isit to the African office. Obtained and delivered materials, books and training
supplies on time.
Administrative Assistant III (2001 - 2005)
Responsible for sole administrative support to Vice President of Design, Vice Pr
esident of Production, four managers and 85 members of both departments.
* Reorganized department library to remove clutter and enable easier retrieval o
f research material.
* Trained new Production Executive Assistant in all aspects of administrative du
ties, including timekeeping, travel arrangements, meeting organization and expen
se report processing.
* Organized the annual internal Company Holiday Craft Fair including paperwork f
or room set-up and configuration, booked exhibitors, and handled all financial a
ctivities. 5% of sales went to charity.
* Revised and maintained the Business Continuity Plan for Design and Production
tracking the Design and Production's staff's name, city, home and cell phone, in
case of an emergency.
* Updated the Design and Production office space plan on a Quark document when e
mployee moves occurred, ensuring accurate floor plans were maintained.
Administrative Assistant (1993 - 2001)
Responsible for sole administrative support to three separate Design Directors a
nd staff of 40.
* Inventoried Department's computer hardware so that it was easily accessible; s
aving time and eliminating the need to contact the Technology Department.
* Developed employee time-tracking system, in Excel, that the majority of other
Administrative Assistants in the office adopted making the process more efficien
t and consistent.
* Created office request procedures and accompanying computerized forms previous
ly, only supplied on paper, which provided the receiving departments with a fast
er turnaround in receiving the form. Specifically for office moves. Another of t
hese forms was for new hire information, which speeded up the completion of the
form.
Secretary (1988 - 1993)
Responsible for sole administrative support to the Design Director and staff of
25.
* Maintained and updated department seating chart, and lists for birthday, anniv
ersary, vacation time and employee information.
* Ordered and maintained office supplies.
* Scheduled monthly design shows to showcase the work of up to 20 designers/desi
gn houses. giving the Company the opportunity to view work that they might not n
ormally have had the opportunity to see.
* Prepared and submitted the paperwork for the room set-up and allocated tables
and chairs. Sent reminders to all designers and attendees (editorial, marketing
and design departments).
* Fielded phone calls from designers who wanted to be in the show and organized
the monthly schedule for designers who would be showing their work. Kept track o
f when designers and design houses gave presentations so that they didn't come m
ore often than three times a year.
* Prepared purchase orders for Design groups to send to their suppliers.
WASHINGTON NATIONAL INSURANCE COMPANY, Evanston, IL 1976 - 1987
Sales Support/Administrative Assistant /Risk Administration Assistant
* Responsible for support to field agents including preparation of monthly inter
est statements for policies and a variety of administrative duties. Researched a
nd processed Worker's Compensation, Auto and Property claims. Supervised and tra
ined administrative assistants in the effective and efficient application of off
ice procedures. Prepared weekly field reports for the General Agency Department.
Created purchase orders, including ten or more contracts per day.
PROFESSIONAL DEVELOPMENT
Telecourses: Business Writing, Time Management, Influencing Skills: Words That C
hange Minds, Turning a Foe into a Friend: How to Work Well with Difficult People
, Six Strategies for Communicating with Power and Confidence, How to be Assertiv
e in Difficult Situations, The Manager/Administrative Assistant Team: Creating a
n Office That Works, Other: Volunteer "Read to Learn" Tutor, Volunteer Child Car
etaker at Children's Advocacy Center
Instructor led: Macintosh OS/X Upgrade, Outlook 2001 for Mac - Using Calendar F
eatures, VISTA 1 Project Management General Overview, VISTA 19 Product Reports,
VISTA 3.1 General Navigation & Hierarchy, Intro to Illustrator, Acrobat Adobe 9.
0 - Intro and Advanced, Excel - Intro, Intermediate, and Advanced, HTML - Intro
and Intermediate, MS Access - Intro, Intermediate, and Advanced, MS Word - Intro
, Intermediate, and Advanced, QuickBooks - Intro and Intermediate; Dreamweaver -
Introduction; Completed the Administrative Assistant Program
EDUCATION
BA, Elementary Education, Aurora University, Aurora IL