NILI GHOBAD 8700 Topanga Canyon Blvd. Apt. 308 Canoga Park, California 91304 ng15c773c@westpost.net 213.272.

1132 RETAIL OPERATIONS MANAGER Store Management / Operations Controls / Profit Optimization Staffing & Training / Human Resources / Customer Satisfaction Highly skilled and accomplished store manager with extensive experience and a st rong track record of outstanding performance. Demonstrated success in achieving ambitious goals and targets within highly competitive retail environments. Effec tively balance budgets, resources, and inventories to maximize opportunities and increase overall sales. Proven success in corporate environment with high stand ards for quality, service, and overall performance. Operations and Management Strengths: * Consumer / Retail Sales * Presentation & Communication * Resource Management * Supervising & Coaching * Budget / P&L Management * Teambuilding & Leadership * Audits & Inventory * Recruiting & Staffing * Sales Training PROFESSIONAL EXPERIENCE SELECT COMFORT Glendale, CA 2/2006 to Present Provide strong leadership while accepting increasing responsibilities for compan y-owned location of publicly traded Fortune 500 corporation in the upscale Glend ale market. Store Sales Manager Fully accountable for strategic planning, goal setting, supervision of day-to-da y operations, and administration. Ensure compliance with all corporate standards and policies. Maintain financial and store records, including inventory and tim ekeeping; produce weekly/monthly management reporting. Track sales and service m etrics against goals. Hire, train, and coach employees in sales and customer ser vice skills to advance individual and team results. Maintain in-depth technical product knowledge through ongoing training. As a selling manager, provide custom ers with a highly personalized experience to ensure product selection is well-su ited for individual needs. Key Achievements: * Recognized for strong performance and charged with additional training, market ing, and staffing responsibilities for a 19 store market. * Increased sales and productivity by focusing on proven sales process and devel oping a strong team. Turned around underperforming store and achieved $1 million in sales in just one year. * Received employee award for meeting / exceeding store goals. * Fostered strong public image through participation in local events and marketi ng efforts. * Established a strong customer service / satisfaction rating. * Maintained a high degree of accuracy in company audits. * Key contributor to new store organization and opening. Recruited, hired and tr ained staff, including the manager; onsite to supervise inventory and stocking f or grand opening. U-SAVE Los Angeles, CA Floor Manager 1995 to 2005 Rose to management role following successful experience as staff member. Key Achievements: * Personally delivered 20 new clients, increasing regular revenues. * Established and organized dispatch and delivery service to ensure accurate and timely deliveries. * Helped to set up computerized AR and AP systems. EDUCATION AND CREDENTIALS

Bachelor of Arts Degree UNIVERSITY OF CALIFORNIA LOS ANGELES Los Angeles, CA