JR Johnson 23412 Pacific Park Drive #34D, Aliso Viejo, CA 92656 Home Phone: (949) 305-1142 Cell Phone:

(949) 422-6467 Email: jj15d0ad0@westpost.net Summary of Qualifications Senior Business & Product Analyst / Project Manager with exceptional record of d elivering cost effective, high performance technology solutions to meet challeng ing business needs for both external and internal clients. Extensive experience in all facets of information systems methodology from conceptual designs through to implementation; including but not limited to the following: * Facilitating meetings with all levels of participants - including Joint Requir ement Planning Sessions (JRP) and Joint Application Design Sessions (JAD). * Writing of business requirements and technical specifications. * Write test cases and performed quality review (QA and UAT). * Enhancement design and review. * User (both internal and external) training. * Prioritized outstanding defects and system problems, ensuring accuracy and dea dlines were met. * Helped manage risk analysis and mitigation plans, status reports, and client p resentations. * Prepared business process models, defined milestone deliverables, and establis hed critical success factors. Professional Experience Technisource Contract Business Analyst III with Sterling National 03/09 - 05/11 Sterling National Corporation is a leading provider of lender placed hazard in surance tracking and outsourcing services, voluntary insurance products, propert y tax software and services, and customer experience solutions. My main responsi bility was to provide the business requirements for the enhancements of the new Symphony application. Responsibilities: * Research and analyze system and manual processes and prepare written recommend ations for changes and/or improvements; work with various groups to ensure succe ssful implementations. * Manage medium to large projects, following standard project management methodo logy. * Support Project Managers by performing Business Process Reviews. * Assess, write and communicate business requirements, evaluate and approve tech nical requirements, develop test plans, test according to those plans and assist with the system design to ensure system functionality. Identify affected partie s. Notify and educate involved groups. * Manage system testing to ensure thoroughness and accuracy. Conduct system and user testing as required to verify system continuity and integration as well as functionality. * Perform detailed ad hoc analysis. Organize and write reports. * Develop and write procedures for newly designed processes or systems. * Answer questions regarding system functionality and processing procedures and issues. * Support Business Unit during implementation of new clients and services, inclu ding ad-hoc training as needed. * Serve as lead to Business Analysts I and II. Business Analyst with American Driving Records, Orange, CA 07/07 - 08/08 Business Analyst for a leading nationwide company for the ordering of motor ve hicle records (MVRs), ADR provides instant and overnight MVRs via the web. My ma in responsibility was to provide the business requirements for the enhancements

of the new web application. Responsibilities: * Business and functional requirements gathering, documentation, design, and man agement using various techniques, including: requirement workshops, JAD Sessions , interviews, document analysis, and site visits. * Provide deliverables, including: business process, task, and workflow descript ions, business process models, use cases, scenarios, and business rules. * Working knowledge of HTML, DHTML, JavaScript, CSS, XML, XSL and XSLT. * Working knowledge of SQL and project development methodologies. * Led and discussed a business or process perspective during design reviews for both technical and non-technical audiences. * Effectively translated business needs into specifications, detailed technical designs and programming specifications to be used by the development staff. * Utilized RUP and Agile to configure and develop process, standards, and proced ures. * Performed GAP and Risk analysis of existing system and evaluated benefits of n ew enhancements. * Validation of quantitative and qualitative business cases. * Oversee final quality control/assurance on project, reviewing accuracy of outp ut and compliance with specifications * Oversaw the definition and writing of testing strategies, test plans, test cas es, and test scripts for QA and UAT. * Tracked and assigned deployment releases of bug and enhancement request using TFS. * Prepared reports and data models to management defining problem, evaluation, a nd possible solutions. * Performed special projects as needed. * Experience dealing with upper level corporate clients and management. * Continually seeks opportunities to increase customer satisfaction and deepen c ustomer relationships. Out on medical leave from 12/06 - 06/07 (ankle surgery) Senior Business Analyst / Project and Implementation Manager, RealEC Technologie s, Santa Ana, CA 05/01 - 11/06 I worked with Fortune 500 clients and top 20 Mortgage Lenders as a Business a nd Product Analyst and as a Project Manager in managing relationships with numer ous business and technical clients during strategy and planning phases for this B2B mortgage technology platform company. Senior Business Analyst Responsibilities: * Made recommendations and assisted Mortgage Lenders (including top 20) in updat ing loan servicing procedures and implementing those procedures to be used withi n the RealEC platform. * Participated in business process modeling sessions, acting as a documentary, c o-facilitator, facilitator, or subject matter expert in sketch sessions. * Liaised with business and functional owners during risk engineering and high-l evel review sessions to derive and execute action plans, meeting deadlines and s tandards. * Conducted interviews and performs analysis in order to create Business Cases, Business Process Requirements (BPR) and Software System Requirements (SSR) for p rojects. * Conducted preliminary investigation for all project requests. Reviewed require ments, specifications, test, support and training plans to ensure they are in li ne with business and project objectives. * Participates in business process sessions to collect and analyze metrics and c ontinually improve processes owned by the team. * Participates in root cause analysis in order to recommend product enhancements or other appropriate actions to improve productivity for both the business unit

s and IT. * Proficient in a variety of analysis methods and techniques, including UML, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and BPM. * Ensured all artifacts complied with corporate SDLC Policies and guidelines. * Experience with many forms of SDLC methodologies (RUP, Agile, Waterfall, etc.) * Lead all aspects of analysis and clean-up of legacy product master data, and t he conversions into the new ERP system * Performed GAP analysis of business rules, business and system process flows, u ser administration, and requirements. * Aided management in standardizing Web applications by preparing GUI standards and recommending alternatives for incorporation in phased, iterative manner. * Evaluate technical interface requirements XML / SQL / HTML with content provid ers. * Created, modified and executed test cases for new application functionality. * Ensure that QA and UAT testing results correspond to the business expectations . * Provided product support and training. * Monitored and assessed all enhancement and bug requests. Project Manager Responsibilities: * Updated System Change Request (SCR) forms for Product Data Management (PDM). * Applied change requests, versions, and addendums. * Define project scope and objectives based on client needs and priorities. * Create and manage project plans in accordance to the organization's (both inte rnal and external) software development life cycle. * Lead cross-functional teams to meet project objectives, milestones and timelin es. * Responsible for architectural planning, system prototyping/pilot development, or investigations leading to the possible implementation of new technology. * Led planning meetings JAD sessions, JRP sessions, analysis development, test i nspections, and other project meetings throughout product life cycle. * Led groups, both large (1000+ people) and small (less than 10) on projects. * Conducted risk engineering to derive and execute action plans on time. * Analyzed corporate business processes to develop customized solutions to reduc e costs and improve performance, within a given budget. * Assembled project plans and teamwork assignments, directs and monitors work as signments on a daily basis, identifies resource needs, performs quality reviews. Insure all project deliverables (training and communication plans, implementati on and support plans, etc.) are completed according to PM methodology standards. * Coordinated communication with all areas of the enterprise that impacts the sc ope, budget, risk and resources for the work effort. Implantation Manager Responsibilities: * Conducted interviews and developed business cases to implement process changes , develop training materials, and instructed clients on new processes and proced ures. * Lead implantation teams, both large (50+ people) and small (less than 10) on i mplantation projects. * Created business process flows for new and existing business processes. Recomm end changes to ensure continuous business process improvement. * Experience for implementation, customization, or enhancements to ERP systems. * Lead all aspects of integration efforts, working with a team of functional exp erts from across the company. Maintain and enforce discipline of regular Integra tion Team Meetings, agendas, and reporting of minutes for all functional areas. * Monitor status and quickly resolve issues throughout the integration process. Report on progress to the executive staff regularly, and communicate important i nformation to all stakeholders. Provide Executive Dashboard for status tracking on a regular basis. * Maintain schedules and budgets for multiple individual function integration te ams. Report progress, risk assessment, risk mitigation, budget to actual, syner

gies obtained verses plan and decisions needed to management of all levels. State Licensing Manager, American Home Loans, Santa Ana, CA 11/ 99 - 01/01 Responsibilities: * Prepared all necessary paperwork from the state and federal agencies to keep m ortgage broker licenses current for all 300+ branches. * Handled all compliance questions regarding any part of the loan process and ad vertising for all branches. * Responsible for completing all required state and federal paperwork regarding Annual Reports, Audits, Assessments, etc. * Legal research - Searching state and federal laws and statutes regarding the p rocessing of mortgage loans and other legal matters. * Supervised 3 direct reports, including giving performance reviews, disciplinar y action, etc. Assistant Controller, Marina Mortgage, Irvine, CA 10/97 - 10/99 Responsibilities: * A/P, A/R. batching, matching, coding, account reconciliation, G/L, Balance She et, Income Statements, Trust Accounting and troubleshooting. * Assisted Human Resources with legal concerns and questions dealing with contra ct, civil and employment law. * Created a state-by-state workbook that listed the individual state specific ru les and guidelines for processing mortgage loans. * Provided training and supervised new employees in accounting, including giving performance reviews, disciplinary action, etc. Education * Saddleback College, Mission Viejo, CA * Cal. State Fullerton, Mission Viejo, CA o Combined 125 units completed, with a 3.2 GPA * Enrolled in UC Irvine's Business Analyst certification program and working on my PMP certification. References * Alon Hartuv - Product Manager at American Driving Records (now he is Director of Product Management at Business.com) o Email address - crazycub@gmail.com o Phone number - 310-753-4267 * Cindy Johnson - Director of Human Resources at Marina Mortgage and at RealEC ( now semi-retired) o Phone number - 949-770-1892 * Mick Goldstein - EVP at RealEC (now EVP at ClosingMarket.com) o Phone number - 714-501-9009