CORPORATE TRAINING DIRECTOR/CHANGE MANAGEMENT SPECIALIST DEAH DORITY (469) 232-8913 Plano, Texas dd15eaa3e@westpost.

net Currently seeking the opportunity to focus my extensive experience in adult educ ation and leadership to a stable and progressive company that values customer ed ucation. Training Director with over 8 years of corporate training and development experi ence including building a program from the ground up. Visionary leader with ex pertise in strategic planning, execution, innovation, and collaborative problem solving. Passionate, tactical, and results driven with a proven track record of delivering innovative solutions to achieve the company's mission and corporate o bjectives while exceeding customer expectations. * * * * * * * * * Vision, Strategy, and Execution Professional in Learning and Performance Training Staff Leadership, Mentoring, and Developing Training Development, Methodology, and Delivery Oral, Written, and Presentation Skills Organizational Change and Career Path Models Project Management Expertise Learning Management System (LMS) Business Development

PROFESSIONAL EXPERIENCE DYNATRON SOFTWARE SOLUTIONS; VP of Merchandising Solutions 10/10-2011 Carrollton, Texas Capital retention software development and consultation firm with an internation al automotive industry client base throughout the U.S. and Canada. Responsible for department and escalation client management, internal and extern al process analysis, process improvement implementation, change management progr am development, implementation, and ongoing support. Additionally responsible for the design and development of internal and external training programs for al l software solutions within the Merchandising product line. Assist in the facil itation of external change management and technical training programs. Notable Accomplishments: * Identified bottleneck operations within the product build phase for major prod uct line. Directed staff development of distributor demo sites and client pre-d eveloped templates to support the expedition of the build process and positive c lient perception resulting in a reduction in cancellations, negative client perc eption, and expedition of the build process by approximately 20% within the firs t month. * Identified product deficiencies creating negative client perception for (4) pr oduct lines. CEO agreed to recommendations retuning products to Beta stage for further analysis and development resulting in current client retention and prod uct improvement and enhancement for all (4) product lines. * Assisted in the creation and delivery of employee time/task allocations for jo b analysis exercise. Designed and delivered internal staff job descriptions fo r all Merchandising current and anticipated future job roles. Facilitated the restructuring of the Merchandising department equity in client distribution resu lting in increased efficiency and client-centered focus.

* Designed and developed a comprehensive external client support program applica ble to (9) product lines. Utilized Adobe Captivate Software to create webcast modules including product simulations, client testimonials, case study support and best practices to support client's successful process improvement transition . GO GREEN FOR GRANTSDallas, Texas 8/10-Present Independent Consultant; Researcher Independent Contractor specializing in sustainable grant research and funding fo r public and private schools and non-profit organizations. Partner/mentor relat ionship with highly sought after published grant writer and former U.S. Governme nt Peer Review Specialist and Educator. Notable Accomplishments: * Selected as a keynote speaker on grant writing at the 2010 Green School Sympos ium in October. * Contracted as independent consultant for SHW client at the recommendation of S HW Project PIC and client request to continue grant research and write grant pro posals initiated during SHW employment. SHW GROUP, LLP Dallas, Texas 4/08 - 9/10 Director of Training and Professional Development Architectural and engineering firm with 7 offices and 500 employees specializing in schools and military projects Recruited to design, develop, and facilitate the training program for the 140 em ployee North Dallas office. Provide leadership direction for all aspects of the program from strategic planning to delivery including designing and managing the training site, curriculum design, and course and assessment development. Collab orate with CEO and work closely with HR on performance reviews, professional dev elopment, and career path models to align corporate goals with industry standard s. Notable Accomplishments: * Reduced the 2010 training budget from $190,000 to $34,000 by bringing all trai ning in-house. * Developed and wrote curriculum to meet continuing education requirements and s ubmitted 150 training classes with 99% approved rate from the American Institute of Architect (AIA) including both live and online learning courses. * Designed, facilitated, and deployed a Leadership in Energy and Environmental D esign (LEED) testing preparation program that, in one year, increased the number of LEED accredited employees from 14% to 80%. Redesigned program to align with new LEED program 2010. * Designed, developed, and rolled out software training, in 2009, that transitio ned 100% of the office staff from AutoCAD to Revit software compared to 15% in 2 008. * Tasked with developing a corporate wide training program to meet the requireme nts of the "2030 Challenge," an industry expectation for Carbon Neutrality. Specific Highlights and Projects: * Designed, developed, marketed, and managed SHW's first formalized training pro gram reducing the risks associated with professional inexperience and increasing staff recruiting and retention benefit package marketability.

* Developed over 150 courses, both technical and soft skills. * Conceptualized, developed, delivered, and managed the companies first Online L earning and Professional Development Site and LMS system centralizing corporate knowledge and professional development opportunities and establishing a system f or tracking and monitoring employee development. * Developed and rolled out a marketing campaign to introduce the Learning and De velopment site that supported corporate philosophy and adult theory of self-dire cted behavior philosophy. Specific Highlights and Projects (continued): * Requested by CEO to research and develop recommendations to support a cultural shift that would involve the implementation of a "strength-based" philosophy mo del based on Gallup's "Strengths Survey" to be incorporated in all 7 offices. * Redesigned existing PDR with North Texas office Leadership incorporating caree r paths and SMART goals. PDR was adopted corporately as the single employee perf ormance evaluation reporting tool. * Appointed by senior management to lead the Professional Development Internet P ortal Refresh team charged with removing overlap and redundant content and train ing programs corporate wide and identifying the best existing internal training programs and delivery methodology available for the utilization of all offices t o establish a single and consistent training program. Met corporate goals to uni fy offices, share knowledge, streamline resources, and offset duplication. * Appointed by executive team to lead a Project Management process review team t o design a consistent project management process and professional development st rategy for Project Managers of all experience levels. Analysis of best practices led to the development of an 18 week Project Management training course that re duced risk associated with inexperience or inconsistent practices. * Collaborated with five teams, created tools and processes to support SHW Group in a consistent project management process and training program. Developed an 1 8-week training program to support process change in collaboration with senior p roject managers and partners acting as subject matter experts. SOUTHWEST AIRLINES Dallas, Texas 1986 - 2001 Major airline operating 3,200 daily flights with 550 aircraft and 35,000 employe es Recurrent Training Instructor, 2000 - 2001 Facilitated an FAA-mandated flight attendant training re-certification course. P lanned, coordinated, delivered, and assessed training on medical procedures, eva cuation, emergency/security procedures, special needs, and cultural diversity tr aining. Notable Accomplishments: * Selected to be an instructor because of work ethic, positive internal reviews, customer feedback, and professional demeanor. * Assisted in developing new programs and served on the recruiting team. Flight Attendant Supervisor, 1988 - 1991 Managed 145 flight attendants including supervising, developing, coaching, and e valuating team to comply with the company best practices and standards. Notable Accomplishments: * Coordinated with union officials on employee relation's issues. Selected as a neutral party because of my relationship with Union representatives and my under standing of the labor contract and company rules and regulations. * Met quarterly with senior level management to implement new programs for the i

n-flight department. Flight Attendant, 1986 - 1988 and 1992 - 2000 ENTREPRENEUR - Dallas, Texas 1991 - 1999 Notable Accomplishments: * General contractor during the renovation and resale of two homes generating ne t profits of $85,000. * Independent Contractor for wedding and corporate event planning 1984 - 2008 * Earned bachelor's degree in Business Management. EDUCATION Northwood University; Dallas, Texas Bachelor of Arts, Business Management Minor, Spanish G.P.A. 3.97/4.0 - Graduated summa cum laude Leonard's School of Real Estate; Dallas, Texas Licensed Texas Realtor PROFESSIONAL DEVELOPMENT CPLP, Professional in Learning and Performance, 8-week training course, 2009 LEED AP, BD+C Accredited, Leadership in Energy and Environmental Design, 2008 Murphy Motivation - Presentation Training Course, 2009, Train the Trainer, 2009 LEED Technical Workshop - Sustainable Consultants, 2010; France Sustainable Solu tions, 2008 AMA - Project Management Training, 2008 PSMJ - Project Management Boot Camp, 2008 SANDLER SALES BOOTCAMP, 2011 Proficient in Microsoft Office including Word, PowerPoint, Excel and Outlook, Sh arePoint, CorasWorks, Camtasia Software, Adobe Captivate PROFESSIONAL MEMBERSHIPS ASTD, American Society for Training and Development SHRM, Society for Human Resource Management USGBC, United States Green Building Council NAPW, National Society for Professional Women VOLUNTEER ACTIVITIES *Hearts for Honduras: A not for profit organization dedicated to improving the e ducational opportunities for the impoverished children of Honduras. *Hearts and Hammers: Organizations "adopt" a financially challenged individual o r family in the Dallas/Ft. Worth metroplex who is in need of home repair. A grou p of volunteers is organized to renovate and repair the property. *Frisco Resale Shop: The Frisco Resale Shop provides gently used clothing and ho usehold items at a reduced price for repurchase. The service provides financiall y challenged individuals the opportunity to buy needed items at an affordable pr ice. *Plano Independent School District: Plano ISD serves the residents of approximat ely 100 square miles in southwest Collin County.