UTFwUploaderApp-User-Manua V1.

Introduction: Document provides details of the UTFwUploaderApp.exe application and its usage. Intended Audience: BSNL subscribers who will be downloading this application for the purposes of upgrading their modems and activate them Engineers at BSNL for supporting this download and activation activity to their subscribers

Key Features of the Downloader Application are: Detects the type of Modem installed (UTStarcom, Nokia-siemens and ZTE) Downloads the appropriate Application for upgrading the Firmwares Downloads the BSNL Self Support Application from the BSNL server and initiates the Startup Wizard for the activation process (Supported in UTStarcom Modems only) Small Footprint application less time to download Works with Windows XP and Vista Negligible Downtime of Broadband services No action taken on non Multiplay Modems

Steps to be taken by the Subscriber/Support: 1. Close all the web browsers running in the PC/Laptop 2. Restart the ADSL Modem, wait for DSL LED and Internet LED to be stable 3. Once the Internet LED (PPPoE Up) is stable, open the web browser (eg: Internet Explorer) 4. Open any website (eg: www.google.com) 5. Following message will be shown on the web browser

Please wait while you are redirected ...

6. User re-directed to webpage http://motive.bsnl.co.in and following page will be displayed on the users browser

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7. Click on the link shown below to download the UTFwUploaderApp.exe

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8. A pop window will be displayed as shown below. Click on Run to download the application. After downloading a window will be shown for running the application. Click Run to start the application.

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Press the OK button. Corresponding files will be downloaded and installed.

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After the download, following screen will be displayed.

12. Once the Update button is pressed, the applic

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13. Once the Upgrade is successful the application downloads the BSNL Self Care (Motive) Content from the BSNL Server

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The download process will take around 15 to 30 minutes depending on the Internet Speed Modem should not be disconnected or switched off during this process. 14.

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16. Close the Uploader Application as shown Below

17. The BSNL Broadband Setup Wizard page will be shown as below. Click on Next and follow the instructions.

18. In case the Modem present in the Su

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Once the Modem type is detected, the respective uploader application is downloaded from the Server and installed in the Users PC.

(Please dont disconnect or switch off during this process)

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Following application is started for Siemens Modems and the UTFwUploaderApp exits. Users to follow the instruction given below to upgrade their modems.

19. Click Yes

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