TIMOTHY PAUL SCHUTTE 131 Misty Pond Terr Purcellville, Virginia 20132 (540) 454-1178 Cell Email: TPS4YOU@verizon.

net PROFESSIONAL EXPERIENCE: 2002 - Present Long and Foster Real Estate Inc., Purcellville, VA. ** Residential Real Estate Consultant -60 transaction worth over $20.5 million value in 7 years. - Long and Foster Gold Club every year since joining the company. - DAAR Board of Directors 2008 to present. 2000 - 2002 Advanced Switching Communication, (ASC), Vienna, VA. ** Senior System Integration Test Engineer (SIT) - Developed the SIT group from the beginning, designed the lab layout, ordered equipment, and assembled the SIT lab. Lab included multiple routers, bridges, hubs to establish Wide Area and Local Area networks as well as telephone, fax, email, file transfer and other business applications to produce traffic through the network. - Responsible for design and execution of project plans, acceptance test plans, including the documentation of results. - Provided leadership, training and motivation for a team of engineers responsible for the SIT testing, including installation and setup of equipment. - Worked with the software and hardware development managers, along with the Director of Customer Service to ensure proper technology transfer on new products or features. - Evaluated, and recommended new test equipment needed to better test existing features, as well as test new features or products. - Worked with Customer Service personnel to duplicate customer problems in the lab, and assisted our engineers in resolving and testing the fixes. - Worked with all managers and first level personnel to develop a bug tracking procedure to track all problems to resolution. 1992 - 2000 NX Networks (Formerly Netrix Corporation), Herndon, VA. ** Director, Product Test -Accountable for final product ATM, VOIP, VOFR, FR, X.25 quality testing prior to FCS. -Work with Marketing, Engineering Development, and Documentation to build and execute release schedules for all new products. -Procure all Netrix equipment and test equipment needed for each test effort. -Drafted a revised release flow, to accommodate our current resources that was approved and used by the entire company. -Use Microsoft Project to track all projects. -Budget responsibilities for Operating and Capital expenses. -Selected by President/CEO to head up a management task force with mission of improving the effectiveness and efficiency of the overall company. ** Director, Customer Service -Directed Worldwide Customer Service, including; Return Material Authorization, Technical Support Center, Maintenance Contracts, Service Billing, and AMO/Third Party Support arrangements. -Improved the AMO contracts to clarify what was expected from both parties. -Implemented a contract and billing verification process, which resulted in over $100,000.00 of additional revenue the first quarter of use.

-Drafted short and long term plans for the department. -Worked with the international offices to ensure that we delivered a consistent level of service from all regions of support. -Directed the internal Information System group, to establish a better internal PC and Business system network. -Developed procedures for ISO 9002 certifications. -Budget responsibilities for Operating and Capital expenses. ** Director of Field Service -Responsible for all Field Service functions including, remedial maintenance, installations, and upgrades. - Direct Reports included 2-Return Material Coordinators, 3-Help desk coordinators, 11- Remote Field engineers, and 1 Logistics Manager. -Developed procedures for ISO 9002 certifications. -Implemented a FE handbook outlining job functions and procedures. -Budget responsibilities for Operating and Capital expenses. -Provided maintenance quotes and proposals to new and existing customers. ** Manager of Technical Assistance Center (TAC). - Successfully established and implemented plans to merge the Republic Telcom Customer Support Center with Netrix Technical Assistance Center. - Completed 1994 under budget while exceeding outlined objectives. - Implemented ACD system in the Technical Assistance Center, which allowed a better tracking of phone call volume, and even distribution of calls. -Established and executed procedures to take the TAC from 12 X 5 coverage to 24 X 5 coverage to better serve our customers. - Established Call Processing procedures in accordance with ISO 9002 requirements, resulting in better customer satisfaction. -Reduced the turnover rate in the TAC. ** Senior Technical Support Engineer. - Provided technical assistance to worldwide customer base, of WAN's with packet and circuit switching, including T1, E1, Frame Relay, and various LAN connections. - Recommended several ways to improve customer service, including implementation of an ACD system. -Performed on-site installation and troubleshooting. 1988 - 1992 US Videotel, Houston, Texas ** Manager, Network Operations - Performed Capacity planning for the Netrix X.25 switch. - Planned and implemented network expansion which included opening new sites in three cities. Located the building, ordered the facilities and systems, which was completed ahead of schedule, and under budget. - Recommended and executed network changes, which resulted in annual savings of more than $100,000. - Programming and maintenance of ACD and Voice PBX, which included a voicemail system. - Identified, ordered, installed, and trouble shot all Telco facilities, including T1. - Maintained AT&T Paradyne T1 Muxes and MCI channel banks. - Received special award: Employee of the Quarter, January 1990 ** Network Technician - Performed Installation, modification, trouble shooting and maintenance of networks. - Responsible for major network upgrade from Amnet to Netrix X.25 switch, which was completed with no customer down time. - Performed all telephone moves, installations, and problem isolation.

1985 - 1988 NCR Comten, Inc., Houston, Texas ** Senior Customer Service Representative - Responsible for nine assigned multi-processor sites. - Performed Preventative and Remedial Maintenance on various NCR Comten front end processors. - Planned and implemented multiple customer upgrades with no customer down time. ** Customer Service Representative - Performed Preventative and Remedial Maintenance on various NCR Comten front end processors. - Assisted senior engineers with major customer upgrades. Education and Training: Wisconsin School of Electronics. Madison, Wisconsin GPA: 3.99/4.00; Electronics Associates Degree, June, 1985 Electronic Service Engineering - 72 Week Resident Course. ** Presidents award for most dedicated graduate. University of Wyoming. Laramie, Wyoming Business Major Protocol training for ATM, Frame Relay, X.25, ISDN, VOIP, and Sonet. PC Operating Systems: Windows 95 through Windows XP Pro. PC Programs: Microsoft Office Package, Project, Publisher, Access, Outlook, Visio and many others. Total Quality Management Seminars. Professional References Elwood (Woody) Bode Netrix Corporation Home: (540) 338-6696 Joe Ivison VP, US Videotel Work: (713) 524-8998 x106 Cell: (713) 385-6834 Jeff Ogle VP, Advanced Switching Communications Sales, Netrix Home: (703) 698-7769 Lloyd Dawson Network Planner, US Videotel Home: (281) 550-0121 Cell: (281) 236-7809