JAKE BROWER San Francisco, CA 94127 Cell: 415.412.0326 jb17b9752@westpost.

net BUSINESS PROCESS ENGINEER/QA MANAGER/BUSINESS ANALYST/IT PROJECT MANAGER EXECUTIVE SUMMARY Highly accomplished and versatile global project leader exceptionally talented i n leveraging over 18 years of professional experience to drive QA and business p rocess reengineering initiatives. Analytical, detail oriented problem solver pro ficient in meticulously gathering business requirements and architecting solutio ns. Innovative communicator with time tested negotiation, consensus building, an d change management abilities. CORE COMPETENCIES ~ Process Reengineering ~ International Business ~ Project Management ~ Software Development ~ QA/Testing ~ ~ IT Strategy ~ Technical Training ~ Document Version Controls ~ Needs Assessmen t ~ Technical Support ~ ~ Web Design ~ Budgeting ~ Recruiting ~ Workforce Planning ~ Expense Control ~ P ayroll ~ RECENT EMPLOYMENT EXPERIENCE GENENTECH - ROCHE SUBSIDIARY, South San Francisco, CA 2003 - 2011 The preeminent diagnostics and cancer medications supplier in the world with ove r 80,000 employees. DEPLOYMENT AND PROCESS LEAD (2010-2011) Drive operational efficiencies by identifying and analyzing out of scope process es. Lead global, cross-functional teams to execute strategic implementation and development projects under very aggressive timelines. Oversee the enterprise wid e post-merger onboarding initiatives for over 6,000 employees. Key Achievements: * Architected the global post-merger systems integrations transitioning over 400 applications, migrating over 10T of email, all user and application data and pr ovided multi-country user training within 2 months ensuring business continuity. * Optimized the service model alignment by creating a global role identification process, standardizing hardware, software and services resulting in savings in excess of $1M in addition to boosting productivity by up to 40%. * Increased employee engagement and project delivery times by building and forti fying relationships with globally dispersed, cross-functional teams. TRIAGE AND PROCESS LEAD (2009 - 2010) Selected to design the first global onboarding process in the company`s history in addition to leading a cross-functional triage group comprised of leaders with in HR, Corporate Security, Facilities and IT. Integrated technology and process automations to enhance the customer experience and quickly resolve conflicts dur ing the organizational transformation. Key Achievements: * Partnered with functional business units, developed a global Web Forms communi cation model and crafted a successful onboarding plan, streamlining the process from over 2 months to less than 10 days, in addition to receiving an 80% custome r satisfaction rating. * Provided for a 50% increase in efficiency by expanding the scope of Genentech` s support center to allowing global 24/7 access for all employees resulting in a net reduction of over 10 minutes per transaction, yielding millions of dollars in savings. LEAD SQA ENGINEER (2003 - 2009); QA MANAGER (2006-2007)

Directed a team of up to 17 QA engineers and oversaw the SQA testing process and ensured staff adherence to stated controls. Established software delivery best practices and created baseline metrics for quality benchmarks. Key Achievements: * Defined and quantified each process within the SDLC, measuring quality at each interval resulting in a higher code quality with up to 1 less test cycle per pr oject and a 30% reduction in defects. * Authored an innovative cross-training initiative for engineers, exposing them to various business units and challenging them to expand their capabilities and created a start of the art testing and validation lab yielding over $50K in savi ngs while creating greater levels of engagement by the engineering staff. * Collaborated with business analysts, engineers and project managers to define and build use/test cases and requirements and utilize deep SDLC and application expertise to deliver high value software. UNIVERSITY OF CALIFORNIA - SAN FRANCISCO, San Francisco, CA 2002 - 2003 A leading university dedicated to promoting health worldwide through advanced bi omedical research. PROJECT MANAGER - INFORMATION TECHNOLOGY Guided the Windows 2000, Active Directory and Exchange upgrades and migration ef forts. Key Achievements: * Generated a detailed project plan, clearly outlining roles and responsibilitie s, status communication models, key milestones, contingency plans and team expec tations to deliver mission critical projects with zero downtime. * Initiated version control and project governance methodologies for all project related documents resulting in increased standardization and transparent commun ications with project sponsors. SAFECO CORPORATION, Seattle, WA 2000 - 2002 One of the largest diversified companies in the US providing personal insurance with over 9,000 employees. QA MANAGER Initiated and executed all stages of SQA Test Process, leading a team of over 12 QA engineers. Provided oversight to the SDLC management committee a liaised wit h business units to gather requirements and design efficient processes. Key Achievements: * Proactively identified problematic source codes and created a routine -Bug Hun t- process resulting in 50% reduction in defects within the 1st year translating to cost savings of over $400K in staff reductions. * Infused testing and efficiency methodologies throughout the organization, evan gelizing benefits, defining roles and leading implementations resulting in savin gs in excess of $500k per project. EDUCATION Master Certificate: Business Process Management (expected 12/2011), University o f San Francisco, San Francisco, CA Bachelors of Science: Computer Science/Spanish, Northeast Missouri State Univer sity, Kirksville, MO SPECIALIZED CERTIFICATIONS Software Test Techniques and Methodologies, University of Washington, Seattle, W A Business Process Design/Process Improvement Methodologies, Genentech, South San Francisco, CA Project Management/Advanced Project Management, Glen Knight Associates, San Fran cisco, CA

TECHNICAL PROFICIENCIES MS Office (98/2003/XP/Mac), Visio, Project, FrontPage; Access; Outlook/Apple Mai l; SelectDraw, Google Apps; Symantec Anti-Virus; Remedy; VMWare; ClearQuest; Qua lity Center (Test Director); Adobe Photoshop, Illustrator, Dreamweaver; Symantec Ghost; iPhone; Windows 98/Me/NT/2000/XP; some Unix; Mac OS X (Leopard, Snow Leo pard); Internet Explorer; Safari; Firefox IEEE; ISO; STEP; RUP; CMM; V-Model; SDLC; Rummler-Brache; Pareto; PDCA; ITIL; so me experience with Six Sigma (LEAN, DMAIC) and agile/iterative development PUBLICATIONS Thought Clouds: A Process Framework, copyrighted 2008 with the Library of Congre ss LANGUAGE COMPETENCIES Spanish